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Yun Cheng; Sha Fang; Jie Yin. The effects of community safety support on COVID‐19 event strength perception, risk perception, and health tourism intention: The moderating role of risk communication. Managerial and Decision Economics 2021, 1 .
AMA StyleYun Cheng, Sha Fang, Jie Yin. The effects of community safety support on COVID‐19 event strength perception, risk perception, and health tourism intention: The moderating role of risk communication. Managerial and Decision Economics. 2021; ():1.
Chicago/Turabian StyleYun Cheng; Sha Fang; Jie Yin. 2021. "The effects of community safety support on COVID‐19 event strength perception, risk perception, and health tourism intention: The moderating role of risk communication." Managerial and Decision Economics , no. : 1.
The study applied the concept of parasocial interaction (PSI) to TV programs to identify whether it triggers a young audience's travel intentions. Although viewing documentary series that induce interests in different local cultures can lead to intentions to visit the featured destinations, the psychological mechanism underlying audiences' travel intentions has not been established. The current study's purposes were to investigate the viewing motives that enhance audiences' PSI with television programming that introduces local cultures, examine the relationships among audiences' PSI, perceived well-being, and travel intentions, and test whether perceived well-being mediates the link from PSI to travel intentions. Based on the survey data from 381 undergraduate students who have viewed a Chinese documentary program, A Bite of China, the hypothesized model was tested using structural equation modeling (SEM). The results revealed that three viewing motives (entertainment, information, and relaxation) of the four dimensions predicted audiences' PSI, which, in turn, enhanced their perceived well-being and travel intentions. Additionally, the data confirmed audiences' perceived well-being mediates the effect of PSI on travel intentions.
Yahua Bi; Jie Yin; Insin Kim. Fostering a young audience's media-induced travel intentions: The role of parasocial interactions. Journal of Hospitality and Tourism Management 2021, 47, 398 -407.
AMA StyleYahua Bi, Jie Yin, Insin Kim. Fostering a young audience's media-induced travel intentions: The role of parasocial interactions. Journal of Hospitality and Tourism Management. 2021; 47 ():398-407.
Chicago/Turabian StyleYahua Bi; Jie Yin; Insin Kim. 2021. "Fostering a young audience's media-induced travel intentions: The role of parasocial interactions." Journal of Hospitality and Tourism Management 47, no. : 398-407.
The coronavirus disease (COVID‐19) outbreak has raised consumer concerns about health. By employing 306 online questionnaires, we identify COVID‐19's effect on online organic agriculture product consumption and rural health tourism intention based on stimulus‐organism‐response theory and event system theory by incorporating risk information disclosure of COVID‐19 as the moderating variable and health consciousness and risk perception as the mediating variables. These findings suggest that considering the impact of COVID‐19 can help focus the production and online sales of organic agricultural products, the establishment and improvement of rural health facilities, and the marketing of rural health tourism.
Jie Yin; Youcheng Chen; Yingchao Ji. Effect of the event strength of the coronavirus disease (COVID‐19) on potential online organic agricultural product consumption and rural health tourism opportunities. Managerial and Decision Economics 2021, 42, 1156 -1171.
AMA StyleJie Yin, Youcheng Chen, Yingchao Ji. Effect of the event strength of the coronavirus disease (COVID‐19) on potential online organic agricultural product consumption and rural health tourism opportunities. Managerial and Decision Economics. 2021; 42 (5):1156-1171.
Chicago/Turabian StyleJie Yin; Youcheng Chen; Yingchao Ji. 2021. "Effect of the event strength of the coronavirus disease (COVID‐19) on potential online organic agricultural product consumption and rural health tourism opportunities." Managerial and Decision Economics 42, no. 5: 1156-1171.
In service industries such as restaurants, abusive customer (jay-customer) behaviors may evoke emotional exhaustion and burnout in frontline employees, threatening job satisfaction as well as sustainable management in the hospitality industry. Therefore, there is a need to identify whether (and to what degree) such customer behaviors stress frontline employees enough to affect their mental health, which may lead to employee turnover. To understand jay-customer behaviors in a restaurant setting, this study investigated the factors of jay-customer behaviors that induce job stress and decrease job satisfaction. Additionally, the moderating effect of empowerment was tested to see whether employee empowerment decreases the stress caused by jay-customer behaviors. Data collected from 302 restaurant employees from several cities in South Korea were analyzed using exploratory factor analysis and structural equation modeling. The study results demonstrate that three types of jay-customer behaviors (verbal abuse, physical abuse, and sexual harassment) are directly related to frontline employees’ job stress, which in turn, reduces job satisfaction. A moderating effect of empowerment on the relationship between verbal abuse and job stress is found. The results of this study suggest a conceptual model for understanding the process in which jay-customers negatively influence the frontline employees, threatening employee well-being, and they provide valuable implications for the restaurant industry, which can help develop strategies to improve employee welfare and provide better customer management.
Yahua Bi; Sooyoung Choi; Jie Yin; Insin Kim. Stress on Frontline Employees from Customer Aggression in the Restaurant Industry: The Moderating Effect of Empowerment. Sustainability 2021, 13, 1433 .
AMA StyleYahua Bi, Sooyoung Choi, Jie Yin, Insin Kim. Stress on Frontline Employees from Customer Aggression in the Restaurant Industry: The Moderating Effect of Empowerment. Sustainability. 2021; 13 (3):1433.
Chicago/Turabian StyleYahua Bi; Sooyoung Choi; Jie Yin; Insin Kim. 2021. "Stress on Frontline Employees from Customer Aggression in the Restaurant Industry: The Moderating Effect of Empowerment." Sustainability 13, no. 3: 1433.
Arising with increasing security issues in highly aggregated tourist crowds (HATCs), widespread attention has been dedicated to security status. Assessing and forecasting the security status of HATCs in various situations related to tourist destinations is an important strategy of security management. Thus, this study constructed a system dynamic flow diagram for the security evaluation of HATCs. The relevant data were collected on perceptions of crowded tourists through questionnaires at Tianyou Peak during China's National Day (Golden Week Holiday). Additionally, efforts were made to conduct online surveys at Shanghai Disney Park and Shilin Night Market in Taipei, since crowding always occurs in these two areas. Empirical results based on Vensim software suggest that HATC status is the result of the coupling of various influencing factors and the result of the benign coupling of the three subsystems: multi-source pressure, state variation, and management response. HATC security presents a changing trend of “increase-decrease-recovery”. Differences exist in the changes of HATC security status in different spaces and at different time nodes. The findings also indicated that HATCs that appear in the daytime are more stable than HATCs that appear at special time nodes. This study highlighted that the security management of HATCs should focus on systematization, differentiation, and precision management.
Jie Yin; Yahua Bi. Benign or disordered development? Assessment and simulation of security of highly aggregated tourist crowds in China. PLOS ONE 2020, 15, e0240547 .
AMA StyleJie Yin, Yahua Bi. Benign or disordered development? Assessment and simulation of security of highly aggregated tourist crowds in China. PLOS ONE. 2020; 15 (10):e0240547.
Chicago/Turabian StyleJie Yin; Yahua Bi. 2020. "Benign or disordered development? Assessment and simulation of security of highly aggregated tourist crowds in China." PLOS ONE 15, no. 10: e0240547.
Tourism cooperation is an essential element for tourism development in China-ASEAN countries and has made a significant economic contribution to destinations. This study investigates the structure of tourism cooperation in China-ASEAN relations and identifies a set of factors that affect tourism cooperation from a network perspective. By employing social network analysis, the results indicate that the scale of cooperation is small, and the efficiency is not high, although the restrictions on cooperation between countries are reduced. The findings also indicate that differences in the political system, security, population density, and language can promote tourism cooperation, while differences in governance, income, and consumption level impede tourism cooperation. The research results may assist China-ASEAN countries to formulate tourism strategies suitable for international cooperation and national differences.
Jie Yin; Yahua Bi; Yingchao Ji. Structure and Formation Mechanism of China-ASEAN Tourism Cooperation. Sustainability 2020, 12, 5440 .
AMA StyleJie Yin, Yahua Bi, Yingchao Ji. Structure and Formation Mechanism of China-ASEAN Tourism Cooperation. Sustainability. 2020; 12 (13):5440.
Chicago/Turabian StyleJie Yin; Yahua Bi; Yingchao Ji. 2020. "Structure and Formation Mechanism of China-ASEAN Tourism Cooperation." Sustainability 12, no. 13: 5440.
The safety of highly aggregated tourist crowds is a challenging and important issue. This paper not only provided a comprehensive analysis of the accidents of highly aggregated tourist crowds but also determined the occurrence mechanism and coping paths. Based on the analysis of multiple cases, we found that the variable status of highly aggregated tourist crowds was the result of the interaction of three main elements: multisource pressure, state mutations and management responses. A series of factors interact and result in accidents, and the lack of a management response or a low-quality management response is the root cause of such accidents. A high-quality management response is a basic safety precaution for highly aggregated tourist crowds. Therefore, forming a virtuous circle of multisource pressure, state mutations and management responses is an effective path for coping with accidents.
Jie Yin; Xiang-Min Zheng; Ruey-Chyn Tsaur. Occurrence mechanism and coping paths of accidents of highly aggregated tourist crowds based on system dynamics. PLOS ONE 2019, 14, e0222389 .
AMA StyleJie Yin, Xiang-Min Zheng, Ruey-Chyn Tsaur. Occurrence mechanism and coping paths of accidents of highly aggregated tourist crowds based on system dynamics. PLOS ONE. 2019; 14 (9):e0222389.
Chicago/Turabian StyleJie Yin; Xiang-Min Zheng; Ruey-Chyn Tsaur. 2019. "Occurrence mechanism and coping paths of accidents of highly aggregated tourist crowds based on system dynamics." PLOS ONE 14, no. 9: e0222389.
With tourism development in China, the influx of tourists in small spaces has become more frequent. However, the small space cannot accommodate such a large influx of tourists. Through empirical testing, this research identified 23 variables that influence the safety of tourists in crowded spaces. We divided 23 variables into three factors: pressure factors, state factors, and crowd management actions. Based on the data collected, this study proposes a system model that includes a feedback mechanism to identify moments that require security warnings. Thus, management can take corrective actions. We tested this model by simulating different crowding conditions and assessing the safety level of tourists. Different warning plans were proposed based on the simulated security level.
Jie Yin; Yahua Bi; Xiang-Min Zheng; Ruey-Chyn Tsaur. Safety Forecasting and Early Warning of Highly Aggregated Tourist Crowds in China. IEEE Access 2019, 7, 119026 -119040.
AMA StyleJie Yin, Yahua Bi, Xiang-Min Zheng, Ruey-Chyn Tsaur. Safety Forecasting and Early Warning of Highly Aggregated Tourist Crowds in China. IEEE Access. 2019; 7 (99):119026-119040.
Chicago/Turabian StyleJie Yin; Yahua Bi; Xiang-Min Zheng; Ruey-Chyn Tsaur. 2019. "Safety Forecasting and Early Warning of Highly Aggregated Tourist Crowds in China." IEEE Access 7, no. 99: 119026-119040.