Purpose: Organizations introduce business intelligence (BI) to increase their performance, but often, this initiative is not aligned with the business process management (BPM) initiative, which also aims to improve organizational performance. Although some findings from the literature indicate that BI implementation has a positive impact on organizational performance, the impact seems to be indirect. Therefore, the purpose of this study is to enhance the understanding of how BI maturity is translated into organizational performance. Alignment of BI and BPM initiatives seems one possible way for creating business value with BI, particularly because BI enables process performance measurement and management, which allows the BI initiative to become more business focused.Design/methodology/approach: A questionnaire was prepared and used to collect data in Croatian and Slovenian organizations with more than 50 employees. A BI–BPM alignment measurement instrument was developed for the purpose of this study using the recommended process of scale development and validation. A total of 185 responses were analyzed by the structural equation modeling technique.Findings: Our results provide evidence that the effect of BI on organizational performance is fully mediated by alignment of BI and BPM initiatives, and therefore, BI business value can be generated through the use of common terminology and methodologies, as well as a strong communication between BI and BPM experts, managers and teams in order to coordinate the two initiatives.Originality/value: This study has responded to the call for better understanding of how the impact of BI on organization performance is realized. It confirmed that BI and BPM initiatives should be aligned in order to give BI a business value.

Journal of Entrepreneurship, Management and Innovation

The transformation of the economy into a digital environment has become a necessary step in recent years. The consequences of the COVID pandemic have accelerated the digital transformation and the growth of the digital economy. Intensive business engagement in the digital economy requires innovative digital solutions and online means of promotion and sale. European Union (EU) countries need to create the conditions for the gradual transformation. The paper analyses business readiness for the digital economy in EU countries. It aims to compare and assess the current situation of digital readiness based on the set of selected indicators. The analysis includes a multidimensional comparison of EU countries, classification based on cluster analysis, and ranking based on factor analysis results. Results show significant differences among EU countries. Newer member countries, mostly from South-Eastern Europe, are still lagging behind the EU average in e-Commerce activities, usage of social networks, and cloud computing. Furthermore, factor analysis has been conducted to determine underlining factors describing the overall digital readiness of EU countries and rank them accordingly. As well as in the cluster analysis, factor analysis revealed that Nordic EU member countries perform very well and show the highest digital readiness.

Business process management (BPM) is a well-known holistic discipline used widely in practice for managing business processes and achieving better organizational performance. However, recently, due to technological development, using a traditional approach to BPM is not enough anymore. The answer to the limitations of the traditional BPM has been found in the introduction and application of the social software principles in the management of business processes within a new and emerging area called social BPM. In order to investigate its implementation and usage within the companies, a literature review has been conducted. It confirmed that social BPM is a developing phenomenon. Overall, 31 papers with case studies dealing with the usage of social BPM have been selected for further analysis. The case studies have been analysed with regard to structure, process and content dimensions as well as risk management and crisis.

Business intelligence is an approach that includes processes and systems for transformation of the raw data into meaningful and useful information which enables effective, systematic and purposeful analysis of an organization and its competitive environment. This paper aims to analyze the impact of the level of business intelligence maturity to organizational performance of the company. Moreover, since there is a rising awareness among practitioners of the role of the organizational culture for the successful functioning of the company, the role of the organizational culture is taken into consideration in this research. In order to meet the aim of the paper, a survey has been conducted. Data has been collected through questionnaires on a sample of 177 Croatian and Slovenian companies and analyzed by means of the cluster analysis. The analysis identified two clusters. The results of the cross-tabulation analysis of the clusters reveal statistically significant differences in terms of the company turnover and dominant organizational culture between them.