Bota Marius

Dr. Bota Marius


Research Focus & Metrics

Academic Career Length

7Years (2020-Present)

(Calculated once Scilit publication data is synced: current year − year of first publication + 1)

Representative Publications

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21 February 2020 in Sustainability
Verified
Journal Article
Open access
PDF file
SCSmaranda Cosma
Smaranda Cosma
BMBota Marius
Bota Marius
CFCristina Fleseriu
Cristina Fleseriu
CMClaudiu Morgovan
Claudiu Morgovan
MVMadalina Ana Valeanu
Madalina Ana Valeanu
DCDan Cosma
Dan Cosma
Measuring patient satisfaction of healthcare service quality represents a significant element of a healthcare’s system (HS) overall evaluation. It is the starting point for creating policies in national healthcare. The purpose of this paper was to evaluate Romanian patients’ perception and satisfaction of the quality of the national HS as a whole and of its components. Exploratory and descriptive research was used. Data were collected through face-to-face interviews with Romanian patients, based on a questionnaire. Out of the 2305 respondents, 83% used the Romanian HS in the past 12 months and 58% of the respondents did not trust the system. The accommodation, food, and other facilities of Romanian hospitals were perceived as being at a low level. One third of the respondents were unsatisfied and very unsatisfied with respect to the overall impression of the Romanian HS. In addition, our research found a statistically significant relationship between confidence in the HS, age, and gender, and also between the overall impression on the HS, age and income.