The construction industry often acts as a catalyst to stimulate the growth of a nation's economy. The industry is often referred to as an engine of gro

Purpose: The purpose of this paper is to illustrate the maintenance prioritising for facilities services in high-rise residential buildings in Peninsular Malaysia. Maintenance prioritisation is becoming more prominent in the building maintenance industry due to budget constraints, poor maintenance management and to yield better maintenance performance. Design/methodology/approach: Two main categories with eleven facilities services that require maintenance were identified through extensive literature review. A total of 321 returned questionnaires were analysed to distinguish the relationship between the maintenance priority and cost variance. Semi-structured interviews were then conducted to validate the findings. Findings: The findings revealed that five essential facilities services were significantly correlated to cost variance and a regression model which examines the probability of over-budget was developed. Meanwhile, the interviews recognised that maintenance prioritisation has impact towards maintenance cost. Research limitations/implications: This research focusses on the maintenance priorities of facilities services and their effects to maintenance cost. However, it is undeniable that the maintenance cost can be affected by other factors, contributing to a lower percentage of the total variance in the regression model. Thus, it creates research opportunity to study the factors (i.e. manpower, materials, wear and tear, etc.) affecting the variance of maintenance cost. Practical implications: This study is useful to property managers in efforts to enhance the cost performance via appropriate maintenance prioritisation. The essential facilities services should be highly prioritised compared to the value-added facilities services. Originality/value: The paper signifies the importance of maintenance prioritisation. It serves as a guide to plan and execute maintenance planning in a more logical way within budget and time constraints.

Purpose: The purpose of this paper is to establish the impacts of good maintenance work for heritage buildings in Malaysia. This purpose is achieved through identifying factors that lead to the lack of maintenance of heritage buildings, establishing strategies to overcome the lack of maintenance of heritage buildings and analyzing the impact of good maintenance work on heritage buildings in Malaysia. Design/methodology/approach: A quantitative method was employed for this study to identify the variables that most influence the maintenance of heritage buildings in Malaysia. The respondents were the owners of the heritage buildings in Peninsular Malaysia. There were 65 owners of heritage buildings identified from the official website of the Department of National Heritage, Ministry of Tourism and Culture, Malaysia. Simple random sampling was used to obtain the sample size of the targeted respondent. A total of 56 questionnaire surveys were distributed to the owners of heritage buildings. In total, 37 respondents returned the completed questionnaires, resulting in a response rate of 66 percent. The data were analyzed by Descriptive Statistics using Statistical Package for the Social Science software version 20. Findings: Results show that the factors that lead to the lack of maintenance of heritage buildings are limited finance, the absence of maintenance guideline and ill-defined maintenance policy. The strategies to overcome the problem include providing a financial budget by the respective authorities, establishing a standard maintenance guideline and revising the existing policy. Research limitations/implications: The paper is limited to the identification of factors that lead to a lack of maintenance and strategies to overcome the problem for the heritage buildings in Malaysia. The respondents are the owners of heritage buildings in Malaysia. The focus is given to them due to the fact that it will help them in understanding the importance of managing and operating for their buildings. Practical implications: The results offer value-added information to building managers who are responsible for maintaining heritage buildings. Findings show that good maintenance work on heritage buildings can enhance the value and safety of the building as well as preventing heritage buildings from deteriorating. Social implications: The quality of maintenance could be enhanced by focusing on the important variables that affect the quality of maintenance works of heritage buildings. Originality/value: Limited studies had been carried out in the context of the maintenance of heritage buildings, especially in Malaysia.

Purpose: Proper maintenance management ensures a long-term investment and provides a support function in business continuity to achieve organisational goal. However, inadequate involvement and participation of key stakeholders in maintenance management limit the continuous improvement of maintenance performance. Currently, there is a lack of studies about the influence of key stakeholders’ involvement in maintenance. Thus, the purpose of this paper is to deal with enhancement of maintenance management through the involvement of key stakeholders. Design/methodology/approach: This research adopted a mixed method approach to determine the relationship between involvement of key stakeholders in maintenance management and maintenance effectiveness. The approach comprised of literature review, questionnaire survey and semi-structured interviews. Findings: This research suggests a positive correlation between involvement of maintenance manager (MM), maintenance staff, organisation, user and maintenance service provider (SP) in improving the effectiveness of maintenance management. The logistic regression analysis indicated that the involvement of MM and SP are significant predictors of maintenance effectiveness. The research further identified that there was a lack of involvement of the user and SP in maintenance management. Originality/value: The research demonstrated that all key stakeholders should value the important roles of their participation in maintenance management to ensure an optimum return on a long-term investment. To create the awareness for the involvement of key stakeholders in building maintenance, studies on the advantages of participating in building maintenance and the impacts of ignorant towards building maintenance can be beneficial to the industry.

Purpose: – Scheduled building maintenance requires appropriate and adequate spare parts to replace existing parts on a regular basis. Management of spare parts is seen as an important criterion to ensure the efficiency of scheduled maintenance. The purpose of this paper is to identify the contributors of spare parts management and investigate the relationship between these contributors and maintenance cost performance. Design/methodology/approach: – This research adopted a quantitative approach, which utilised questionnaire surveys to study the relationship between the contributors of spare parts management and maintenance cost performance. The data were analysed through descriptive analysis, correlation, and regression analysis. Additionally, a case study was examined to validate the results obtained from the survey. Findings: – The results of this research demonstrated that the quality of spare parts (QSP), budget allocation for acquisition of spare parts, and level of stocks were significantly correlated to the maintenance cost variance (MCV). Moreover, the results of the regression analysis indicated that the QSP was the significant predictor of MCV. Originality/value: – This research highlights the importance of spare parts management in building maintenance. It recommends that maintenance management set up a spare parts management department for updating stocks frequently. Meanwhile, the management should avoid ad-hoc acquisition of spare parts, as this is always more expensive. The management should also select spare parts based on quality instead of lowest cost. In addition, building managers should also apply the developed regression model in practice to predict and improve maintenance performance.