Purpose: This study aims to examine the impacts of peer abusive supervision, perceived rivalry and schadenfreude over the abused peers on sales employees’ customer knowledge hiding. Methods: We conducted multiple regression analyses of 283 sales employees’ responses from two Chinese and two South Korean electronic device companies to test the hypotheses, which constitute a theoretical framework. Results: Our empirical results confirmed the positive impact of peer abusive supervision on sales employees’ customer knowledge hiding, with the relationship moderated by rivalry and schadenfreude; moreover, rivalry and schadenfreude jointly exert the greatest impacts on the main effect. Conclusion: This study sheds light on the knowledge hiding literature, with theoretical implications for the research regarding the spillover effect of abusive supervision, rivalry, schadenfreude, customer knowledge sharing, and managerial practices about the management of customer knowledge among sales employees.

Purpose: This paper attempts to identify key factors (i.e., personalization, privacy awareness and social norms) that affect user experiences (UXs) of mobile recommendation systems according to the user involvement theory (push-based and pull-based) and their relationships.Design/methodology/approach: The study is based on an online survey with students from an international business school located in southwestern China. The sample population for the study included randomly selected 600 university students who are active mobile phone users. A total of 470 questionnaires were returned; 456 were valid (14 were invalid due to the incompleteness of their responses), providing a response rate of 65%.Findings: Social norms have the largest impact on user experience quality, followed by personalization and privacy awareness. User involvement in mobile recommendation systems has mediating effects on the above relationships, with larger effects on pull-based systems than on push-based systems.Originality/value: This study provides an integrated framework for researchers to measure the effects of social, personal and risk factors on the quality of user experience. The results enrich the literature on user involvement, mobile recommendation systems and UX. The findings provide significant implications for both retailers and developers of mobile recommendation systems.

Knowledge sharing (KS) is critical for consulting companies to develop sustainable competitive advantages. While the importance of KS in the information communication technology (ICT) sector has been proved, the assumed linear relationships in KS mechanisms are confronted with KS dilemmas: consultants’ intention to maximize personal gains from KS resulting in restrained KS efforts, for fear of losing value after sharing knowledge with colleagues. Drawing on motivation theory and goal orientation perspective, this study examines the roles of learning goal orientation (LGO) and incentive schemes in KS among ICT consultants. The multiple regression analyses of 389 consultants’ responses from 14 Chinese and 8 Korean ICT consulting companies demonstrated an inverted U-shape relationship between LGO and knowledge sharing; incentive schemes moderate this relationship. The findings shed light on the knowledge-sharing dilemma, with theoretical implications to research regarding goal-orientation, knowledge sharing, and managerial practices about the motivation and incentives of ICT consultants.

Digital fi rms often hire experienced newcomers (ENs) to bring in external knowledge and leverage their creativity for innovation. However, these newcomers still need context-speci fi c and complementary knowledge from organizational insiders to achieve creative performance. Drawing on trait activation theory, this study examines (1) how learning goal orientation (LGO) and personality traits (openness to experience, conscientiousness, and agreeableness) predict experienced newcomers ’ knowledge exchange, including acquisition (KA) and donation (KD), and (2) the association between knowledge exchange and creative performance. Our analyses of two-wave time-lagged data from 236 EN responses suggest that LGO, openness to experience, conscientiousness, and agreeableness positively in fl uence KA and KD. We also found that KA and KD are positively associated with creative performance. However, technostress negatively moderates the relationships between openness to experience and KA, conscientiousness and KA, and agreeableness and KA, as well as the relationships between LGO and KD and agreeableness and KD. Our results contribute to the literature on EN recruitment for innovation in digital fi rms and have theoretical and practical implications for ENs ’ creative performance, learning goal orientation, personality traits, knowledge exchange, and the use of technology to facilitate such exchange.