Employee attrition and high turnover have become critical challenges faced by various sectors in today’s competitive job market. In response to these pressing issues, organizations are increasingly turning to artificial intelligence (AI) to predict employee attrition and implement effective retention strategies. This paper delves into the application of explainable AI (XAI) in identifying potential employee turnover and devising data-driven solutions to address this complex problem. The first part of the paper examines the escalating problem of employee attrition in specific industries, analyzing the detrimental impact on organizational productivity, morale, and financial stability. The second section focuses on the utilization of AI techniques to predict employee attrition. AI can analyze historical data, employee behavior, and various external factors to forecast the likelihood of an employee leaving an organization. By identifying early warning signs, businesses can intervene proactively and implement personalized retention efforts. The third part introduces explainable AI techniques which enhance the transparency and interpretability of AI models. By incorporating these methods into AI-based predictive systems, organizations gain deeper insights into the factors driving employee turnover. This interpretability enables human resources (HR) professionals and decision-makers to understand the model’s predictions and facilitates the development of targeted retention and recruitment strategies that align with individual employee needs.

The military environment generates a large amount of data of great importance, which makes necessary the use of machine learning for its processing. Its ability to learn and predict possible scenarios by analyzing the huge volume of information generated provides automatic learning and decision support. This paper aims to present a model of a machine learning architecture applied to a military organization, carried out and supported by a bibliometric study applied to an architecture model of a nonmilitary organization. For this purpose, a bibliometric analysis up to the year 2021 was carried out, making a strategic diagram and interpreting the results. The information used has been extracted from one of the main databases widely accepted by the scientific community, ISI WoS. No direct military sources were used. This work is divided into five parts: the study of previous research related to machine learning in the military world; the explanation of our research methodology using the SciMat, Excel and VosViewer tools; the use of this methodology based on data mining, preprocessing, cluster normalization, a strategic diagram and the analysis of its results to investigate machine learning in the military context; based on these results, a conceptual architecture of the practical use of ML in the military context is drawn up; and, finally, we present the conclusions, where we will see the most important areas and the latest advances in machine learning applied, in this case, to a military environment, to analyze a large set of data, providing utility, machine learning and decision support.

The literature related to Artificial Intelligence (AI) models and customer churn prediction is extensive and rich in Business to Customer (B2C) environments; however, research in Business to Business (B2B) environments is not sufficiently addressed. Customer churn in the business environment and more so in a B2B context is critical, as the impact on turnover is generally greater than in B2C environments. On the other hand, the data used in the context of this paper point to the importance of the relationship between customer and brand through the Contact Center. Therefore, the recency, frequency, importance and duration (RFID) model used to obtain the customer’s assessment from the point of view of their interactions with the Contact Center is a novelty and an additional source of information to traditional models based on purchase transactions, recency, frequency, and monetary (RFM). The objective of this work consists of the design of a methodological process that contributes to analyzing the explainability of AI algorithm predictions, Explainable Artificial Intelligence (XAI), for which we analyze the binary target variable abandonment in a B2B environment, considering the relationships that the partner (customer) has with the Contact Center, and focusing on a business software distribution company. The model can be generalized to any environment in which classification or regression algorithms are required.

Due to the irruption of new technologies in cities such as mobile applications, geographic information systems, internet of things (IoT), Big Data, or artificial intelligence (AI), new approaches to citizen management are being developed. The primary goal is to adapt citizen services to this evolving technological environment, thereby enhancing the overall urban experience. These new services can enable city governments and businesses to offer their citizens a truly immersive experience that facilitates their day-to-day lives and ultimately improves their standard of living. In this arena, it is important to emphasize that all investments in infrastructure and technological developments in Smart Cities will be wasted if the citizens for whom they have been created eventually do not use them for whatever reason. To avoid these kinds of problems, the citizens’ level of adaptation to the technologies should be evaluated. However, although much has been studied about new technological developments, studies to validate the actual impact and user acceptance of these technological models are much more limited. This work endeavors to address this deficiency by presenting a new model of personalized recommendations based in the technology acceptance model (TAM). To achieve the goal, this research introduces an assessment system for tourists’ digital maturity level (DMT) that combines a fuzzy 2-tuple linguistic model and the analytic hierarchy process (AHP). This approach aims to prioritize and personalize the connection and communication between tourists and Smart Cities based on the digital maturity level of the tourist. The results have shown a significant correlation between technology usage and the potential for personalized experiences in the context of tourism and Smart Cities.

Quantum computing is emerging as a key enabler of digital transformation in data science and STEM education. This study investigates how quantum computing can be meaningfully integrated into higher education by combining a dual approach: a structured assessment of the specialized literature and a practical evaluation of educational tools. First, a science mapping study based on 281 peer-reviewed publications indexed in Scopus (2015–2024) identifies growth trends, thematic clusters, and international collaboration networks at the intersection of quantum computing, data science, and education. Second, a comparative analysis of widely used educational platforms—such as Qiskit, Quantum Inspire, QuTiP, and Amazon Braket—is conducted using pedagogical criteria including accessibility, usability, and curriculum integration. The results highlight a growing convergence between quantum technologies, artificial intelligence, and data-driven learning. A strategic framework and roadmap are proposed to support the gradual and scalable adoption of quantum literacy in university-level STEM programs.

Particulate matter smaller than 2.5 μm (PM2.5) in Madrid is a critical concern due to its impacts on public health. This study employs advanced methodologies, including the CRISP-DM model and hybrid Prophet–Long Short-Term Memory (LSTM), to analyze historical data from monitoring stations and predict future PM2.5 levels. The results reveal a decreasing trend in PM2.5 levels from 2019 to mid-2024, suggesting the effectiveness of policies implemented by the Madrid City Council. However, the observed interannual fluctuations and peaks indicate the need for continuous policy adjustments to address specific events and seasonal variations. The comparison of local policies and those of the European Union underscores the importance of greater coherence and alignment to optimize the outcomes. Predictions made with the Prophet–LSTM model provide a solid foundation for planning and decision making, enabling urban managers to design more effective strategies. This study not only provides a detailed understanding of pollution patterns, but also emphasizes the need for adaptive environmental policies and citizen participation to improve air quality. The findings of this work can be of great assistance to environmental policymakers, providing a basis for future research and actions to improve air quality in Madrid. The hybrid Prophet–LSTM model effectively captured both seasonal trends and pollution spikes in PM2.5 levels. The predictions indicated a general downward trend in PM2.5 concentrations across most districts in Madrid, with significant reductions observed in areas such as Chamartín and Arganzuela. This hybrid approach improves the accuracy of long-term PM2.5 predictions by effectively capturing both short-term and long-term dependencies, making it a robust solution for air quality management in complex urban environments, like Madrid. The results suggest that the environmental policies implemented by the Madrid City Council are having a positive impact on air quality.