Maria Tsami

Dr. Maria Tsami

orcid

Research Focus & Metrics

Academic Career Length

15Years (2012-Present)

(Calculated once Scilit publication data is synced: current year − year of first publication + 1)

Representative Publications

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26 June 2018 in Transport and Telecommunication Journal
Verified
Journal Article
Open access
PDF file
MTMaria Tsami
Maria Tsami
Giannis AdamosGiannis Adamos
Giannis Adamos
ENEftihia Nathanail
Eftihia Nathanail
EBEvelina Budilovich Budiloviča
Evelina Budilovich Budiloviča
IYIrina Yatskiv
Irina Yatskiv
VMVissarion Magginas
Vissarion Magginas
This paper introduces a decision tree approach, which can be used for the assessment of the design, operation and services provided at urban transport interchanges. Realizing a customer satisfaction survey, feedback was received from 239 users of the Riga International Coach Terminal on crucial attributes, including: travel information, wayfinding information, time and movement, access, comfort and convenience, station attractiveness, safety and security, emergency situation handling and overall satisfaction. Findings revealed the most significant parameters that need to be addressed in order to increase users’ satisfaction, which can gradually improve the overall attractiveness of the terminal and the efficient provision of its services.

1 January 2017 in Transportation Research Procedia
Verified
Journal Article
Open access
Evangelos BekiarisEvangelos Bekiaris
Evangelos Bekiaris
MTMaria Tsami
Maria Tsami
MPMaria Panou
Maria Panou

1 January 2017 in Transportation Research Procedia
Verified
Journal Article
Open access
EGEvangelia Gaitanidou
Evangelia Gaitanidou
MTMaria Tsami
Maria Tsami
Evangelos BekiarisEvangelos Bekiaris
Evangelos Bekiaris

1 January 2017 in Procedia Engineering
Verified
Journal Article
Open access
MTMaria Tsami
Maria Tsami
ENEftihia Nathanail
Eftihia Nathanail

18 July 2017 in Leadership and Policy in Schools
Verified
Journal Article
Closed access
KDKostas Dimopoulos
Kostas Dimopoulos
MTMaria Tsami
Maria Tsami

21 November 2019 in Transport and Telecommunication Journal
Verified
Journal Article
Open access
PDF file
Giannis AdamosGiannis Adamos
Giannis Adamos
ENEftihia Nathanail
Eftihia Nathanail
IYIrina Yatskiv
Irina Yatskiv
EBEvelina Budilovich Budiloviča
Evelina Budilovich Budiloviča
MTMaria Tsami
Maria Tsami
The present paper aims at measuring the satisfaction of travellers and stakeholders on perceived quality of service provided at the Latvian interchange “Riga International Coach Terminal” and understand whether there are any gaps between the two groups of involved parties, based on their perceptions and expectations. To this end, a travellers’ attitudinal survey was organized and interviews with representative stakeholders were conducted, in order to capture and analyse their attitudes and preferences and extract those attributes that affect their satisfaction. Results showed that the interchange performs well in physical quality attributes, such as travel and wayfinding information provision, but in terms of access and aesthetics expectations in the internal and external design, some contradictory findings were revealed between travellers and stakeholders, validating the fact that understanding users’ perceptions can work as vital input to policy makers’ perceptions of an integrated sustainable public transport system.