Purpose: This study aims to integrate the four-dimensional corporate social responsibility (economic, legal, ethical and philanthropic responsibility) with environmental responsibility. It also aims to measure how service quality and corporate image mediate the effects of the five CSR dimensions on customer retention.Design/methodology/approach: This research employs structural equation modelling to test the proposed conceptual model. About 217 valid questionnaires were collected online from customers of restaurants in Tehran.Findings: The results show that legal, ethical, philanthropic and environmental dimensions positively and significantly impact corporate image and service quality. Moreover, corporate image and service quality mediate the effects of the five CSR dimensions on customer retention.Practical implications: Managers may learn that by enhancing their environmental responsibility, they are also working on increasing service quality and corporate image and, in turn, customer retention. Restaurants can differentiate themselves from competitors and attract and retain environmentally conscious customers, ultimately contributing to their competitive advantage.Originality/value: This research extends Carroll’s dimensions by incorporating environmental responsibility, demonstrating its potential to boost service quality and corporate image for customer retention. A noteworthy contribution is introducing environmental responsibility as a novel dimension of CSR within the restaurant and food industry. Recognising the increasing importance of environmental sustainability in academic and societal discourse, it was crucial to consider the environment as a distinct aspect of this research.

Understanding perceptions of children has been attracted less attention. Issues related to data collection were noted as the main reason behind less giving voice to children in tourism studies. To fill this gap, the current study aimed to explore the tourism perceptions of children through an innovative method. A group of 30 children has been involved in the aim of this research in Şırnak, Turkey. Data were collected by drawing and open-ended questions. Results indicate that children’s perceptions of tourism are significantly positive. Findings also show that such perceptions are listed in three categories: namely, economic, socio-cultural, and environmental. The study discusses the findings through the antecedents of resident attitudes and also suggests directions for future research.

Purpose: This study aimed to identify scientific research concentrating on climate change impacts on accommodation services and examine the most relevant outputs related to management strategies due to exposure to climate change. Methodology: It used a systematic review of the literature of scientific articles published in the Web of Science and SCOPUS. The search strings were validated by academics, who suggested adding more keywords for studying the relationship between accommodation settings and climate change. As a result, four search strings were established and identified 39 articles for qualitative analysis with MAXQDA. Findings: Some studies asserted that corporate social responsibility is important for mitigating climate change issues. hotels work together with local businesses, enforcing the community’s adaptive capacity to climate change and supporting the need for education and training programs to understand climate change risks better. Moreover, green human resources management directly relates to the level of environmental awareness in local communities. Using air conditioning for combating heat waves consumes high amounts of energy. One option lies in energy-efficient buildings such as passive houses, using compact designs for reducing the cost of operation. Currently, hotel operations rely more on being more transparent regarding informing guests and influencing eco-friendly choices. On the other hand, there is an investment in training employees regarding good practices for energy use and management. Such action leads to accountable energy savings. Nevertheless, hotels still struggling to adapt because of their elevated energy consumption for heating, hot water, lightning, or cooling aggregates.

Residents’ apathy has been considered a cultural barrier to community participation. To test and conceptualize residents’ apathy, this study aims to filling a gap by proposing a theoretical model and testing it in three different destinations, namely, Lisbon (Portugal), Isfahan (Iran) and Olbia (Italy). Three convenience samples were used for the purposes. Structural equation modelling (SEM) was used to test and validate the model. This study contributes to the current body of knowledge by validating a conceptual model that aims to analyse how residents’ apathy (i.e. lack of interest, lack of initiative, alienation and environmental-based apathy), as perceived by tourists, affects the host-guest interaction and perceived service quality and visitors’ behavioural intentions. Managerial implications and future research are discussed.

This study explores the critical intersection in the tourism sector combining artificial intelligence (AI) technologies with conventional methods. This research outlines three main goals: assessing the use of AI chatbots in the tourism industry, reviewing existing literature on intelligent tour guide apps, and pinpointing areas for further research. It focuses on incorporating AI into the tourism industry, highlighting the effectiveness of tools such as ChatGPT. The systematic literature review examines the use of ChatGPT in pre-trip, en route, and post-trip scenarios, analyzing its effects on customer engagement. Using technology acceptance model (TAM) and unified theory of acceptance and use of technology (UTAUT) frameworks, the adoption of automated intelligent tour guides is explored. The research follows a systematic review methodology, adhering to PRISMA guidelines for methodological rigor and has uncovered several factors that impact the adoption of AI-based intelligent tour guides, offering valuable insights for academic scholars and industry experts.

While there is no doubt about the importance of access to financial resources, businesses face several problems in getting such access. Recently, crowdfunding has been considered an alternative solution to this problem. For entrepreneurs and businesses in various fields, including tourism, crowdfunding has become an influential source of finance. This chapter aims to categorize crowdfunding models and identify the reasons why people support them. Also, while introducing examples of crowdfunding in tourism, the opportunities of this method for tourism businesses are also discussed. Finally, by reviewing the current knowledge and identifying the gaps, suggestions for future studies are made.