Evangelos Grigoroudis received the Ph.D. degree in decision sciences from the Technical University of Crete, Chania, Greece, in 1999. Since 2002, he has been a Professor on Management of Quality Processes with the School of Production Engineering and Management, Technical University of Crete. He has received distinctions from the Hellenic Operational Research Society, the Academy of Business and Administrative Sciences, the World Automation Congress, the Foundation of Ioannis and Vasileia Karayianni, the Technical University of Crete, and the State Scholarships Foundation of Greece. He acts as a Reviewer for more than 80 scientific journals, and he is an Associate Editor and member of the Editorial Board of several scientific journals. He has coauthored/coedited more than 20 books in service quality measurement, corporate strategy, and published more than 200 articles in scientific journal, books, and conference proceedings.