Before implementing an Urban Freight Transport (UFT) solution, certainty is required about the effectiveness of the considered alternatives. Selecting an effective solution necessitates the engagement of all stakeholders involved in the management of the UFT system. The aim of the study is the formulation of a common assessment platform for facilitating the selection of the most appropriate UFT solution, taking into account the solutions’ effectiveness and the stakeholder perceptions and consensus. Solution maturity, social acceptance, and user uptake, which are considered as the main drivers of stakeholders’ engagement, are evaluated based on a real time Delphi survey, in parallel with solutions’ sustainability dimensions (economy and energy, environment, society, transport, and mobility). The Delphi method emerges as a suitable tool in this direction as stakeholders’ subjective judgments, and not analytical techniques, are required. The platform is demonstrated through the assessment of ten UFT solutions by 184 stakeholders (public authorities, supply chain operators, and other interested groups) who reside in cities across the world. The results of the demonstration showed that Intelligent Transportation Systems (ITS) for freight monitoring and electric vehicles are the highest rated solutions, while drone deliveries are the lowest, reaching respectively the highest and lowest consensus levels.

As the private sector is under heavy pressure to serve the ever-growing e-commerce market, the potential of implementing new disruptive mobility/logistics services for increasing the level of the current last-mile delivery (LMD) services, is emerging. Vehicle automation technology, characterized by high-capacity utilization and asset intensity, appears to be a prominent response to easing this pressure, while contributing to mitigation of the adverse effects associated with the deployment of LMD activities. This research studied the perceptions of Greek end-users/consumers, regarding the introduction of autonomous/automated/driverless vehicles (AVs) in innovative delivery services. To achieve this, a mixed logit model was developed, based on a Stated Preferences (SP) experiment, designed to capture the demand of alternative last-mile delivery modes/services, such as drones, pods, and autonomous vans, compared to traditional delivery services. The results show that the traditional delivery, i.e., having a dedicated delivery person who picks up the parcels at a consolidation point and delivers them directly to the recipients while driving a non-autonomous vehicle—conventional van, bike, e-bike, e-scooter—remains the most acceptable delivery method. Moreover, the analysis indicated that there is no interest yet in deploying home deliveries with drones or AVs, and that participants are unwilling to pay extra charges for having access to more advanced last-mile delivery modes/services. Thus, it is important to promote the benefits of innovative modes and services for LMD, in order to increase public awareness and receptivity in Greece.

The salient scope of this paper is to enable the knowledge and understanding of urban freight transportation and provide guidance for implementing sustainable policies and measures in a city. To achieve this goal, an evaluation framework for city logistics policies and measures is developed, which demonstrates the complexity of urban freight transportation systems, through selected performance indicators, taking into account divergent stakeholders’ interests, conflicting business models and operations. Evaluation follows a hierarchical process; sustainability disciplines (economy and energy, environment, transportation and mobility, society), applicability enablers (policy and measure maturity, social acceptance and users’ uptake), multiple criteria and indicators, capturing the lifecycle impact of policies and measures and multiple stakeholders. Apart from the multicriteria context, the framework embeds methodologies, including, Impact Assessment, Social Cost Benefit Analysis, Transferability and Adaptability, and Risk Analysis. To demonstrate its applicability a case study is set for the City of Graz assessing the establishment of an Urban Consolidation Center. Results show that there is an overall improvement of 2.2% in the Logistics Sustainability Index when comparing before and after implementation cases of the Urban Consolidation Center.

Crowdsourced deliveries or crowdshipping is identified in recent literature as an emerging urban freight transport solution, aiming at reducing delivery costs, congestion, and environmental impacts. By leveraging the pervasive use of mobile technology, crowdshipping is an emerging solution of the sharing economy in the transport domain, as parcels are delivered by commuters rather than corporations. The objective of this research is to evaluate the impacts of crowdshipping through alternative scenarios that consider various levels of demand and adoption by public transport users who act as crowdshippers, based on a case study example in the city of Volos, Greece. This is achieved through the establishment of a tailored evaluation framework and a city-scale urban freight traffic microsimulation model. Results show that crowdshipping has the potential to mitigate last-mile delivery impacts and effectively contribute to improving the system’s performance.