The main goal of this article is to define the characteristics of and to evaluate the three selected models used to measure the performance of public administration bodies, with an emphasis placed on their application in different perspectives. The contemporary public administration institutions are obligated to increase their operating efficiency as well as the satisfaction of their stakeholders. This is precisely why they have been implementing diverse models, especially those already used for years in managing profit-oriented organisations. The models chosen for analysis are applied in public administration, making it possible to measure numerous indicators of both financial and nonfinancial nature. The research method adopted by the authors is a conceptual literature review performed using the resources of the Scopus, Springer, WoS, Emerald, and EBSCO databases. The items subject to analysis were the 3Es (i.e., economy, efficiency, effectiveness) and IOO (e.g., input, output, and outcome) models as well as the model included in the BSC (Balance Scorecard). The research has evidenced that each of the models has its strengths and limitations. The results thus obtained have led to a conclusion that the solution showing the highest potential in the area of the study is the performance measurement model proposed under the BSC; however, according to the authors, it still requires some fine-tuning to public administration’s operating conditions and organisational culture. The article also highlights the fundamental operationalisation problems related to the subject in question.

The article, which is supposed to present the essence of the problems related to building employee engagement in continuous improvement of processes, highlights the existing possibilities of its extraction and sustaining. The paper has pointed out that the subject matter associated with building employee engagement in improvement of processes is cognitively interesting, but also useful in practice, especially that, as indicated in the first part of this study, without any knowledge and skills associated with improvement of processes it is currently difficult to compete in a variable market environment. The article has also elaborated on the concept of continuous improvement of processes by setting it against the background of contemporary trends in management. It has presented the term “employee engagement “, taking account of its ambiguity and multidimensionality. The article serves as a review based on the studies subject literature

The article concerns the impact of stakeholders on project management in non-profit organizations. This issue was presented from the perspective of the organization’s project management maturity. It seems that this issue has not yet been adequately researched by scientists. Contribution was made to the theory of project management by highlighting the need to adjust the level of project management maturity and stakeholder management maturity, and by recommending areas for further research. It has been noted that stakeholder management and risk assessment are just as important as the issues of financing projects and planning their purpose, scope and selection of project teams. The conclusions were based on the analysis of the results of empirical research. The empirical material came from a study based on a sample of 93 non-profit organizations operating in Poland.

Wydawnictwo Naukowe Uniwersytetu Szczecińskiego

Despite COVID-19, the world economy still contributes to the growth of production and consumption worldwide. Waste disposal, recycling management and energy generation are challenges for many companies in developing economies, including Poland. This article aims to assess the operation of a municipal waste treatment plant (MWTP) from the perspective of green business process management (BMP) solutions. The processes implemented in the MWTP were discussed, with specific consideration of the mechanical waste processing (sorting) process, including the reuse and recycling of materials, composting, energy production (anaerobic process), landfill storage and efficiency parameters of the sorting line. A sustainable waste management system was identified; the cost as well as social and environmental perspectives were analyzed. Also, strategic goals and key performance indicators were considered. The performed analysis included costs, environmental criteria and key environmental indicators. This paper has shown the successful implementation of green BPM, with potential cost and material savings results. The findings of this case study are expected to inspire other waste management companies to adopt green BPM. The presented case study might help raise awareness and promote the implementation of green BPM in municipal plants in Eastern and Southern Europe.