Orientation: Digital acceleration forces all public service organisations to prepare to shift from traditional methods to digital methods. Thus, this phenomenon challenges today’s public service organisations to present new service innovations with technological elements to create superior performance. Research purpose: This study aims to explore and analyse the impact of digital competence, smart digital services, and service quality on the performance of public service employees. Motivation for the study: Human resources in public service organisations face many challenges, namely how to adapt to technology and create effective services to improve service quality and employee performance. Research approach/design and method: This study was conducted in all government organisations in Central Java province, Indonesia. The sampling technique used was proportional random sampling, so that a sample of 262 civil servants was obtained. This study uses a quantitative method with Structural Equation Model (SEM) analysis. Main findings: The study results show that digital competence has a positive impact on intelligent digital services, which significantly improves service quality and ultimately has a positive impact on employee performance. Practical/managerial implications: The results of this study provide important insights for policy makers in the Central Java Provincial Government, Indonesia, to determine the direction of digital competence development and service innovation in achieving positive performance. Contribution/value-add: This study provides a roadmap for public service organisations to develop employees who can adapt to digital competencies and smart digital services to achieve maximum performance.

The current study aims to examine and analyze the effect of soft skills on working readiness. Respondents of the current study were active students from several universities in Indonesia. The sampling technique used is non-probability sampling, namely convenient sampling. Data analysis were performed using multiple linear regression. The results show that learning throughout life skills, creativity, teamwork skills, and leadership skills significantly influence on working readiness. Meanwhile, problem-solving skills, communication skills, and ethics have no significant effect on working readiness. The results of the current study provide a theoretical contribution regarding the relationship between soft skills and working readiness. Future research is urgent to conduct to provide a clearer picture of the relationship between soft skills and working readiness. The current research gives students awareness to improve their soft skills. The study also provides a managerial contribution for universities to formulate the concept of developing soft skills for their students.

Transformational leadership style and organizational commitment in pandemic Covid-19

Turnover refers to employees who intend to leave their jobs due to decreased employee numbers and the associated costs of recruiting and recruiting new employees. Job stress, compensation, and job satisfaction are all factors that can contribute to an employee quitting his or her job. This study enrolled all employees at PT Citra Mandiri Multi Finance. The respondents were gathered through an incidental sampling method. Multiple linear regression was used for analysis in this study. The findings indicate that job stress increases turnover intention, compensation decreases turnover intention, and dissatisfaction increases turnover intention. The implication of this research is the critical importance of businesses paying attention to the factors that influence turnover intention because the higher a company’s turnover intention, the higher the company’s human resource costs.

The purpose of this study is to create a model of the procrastination on Public Works Office of Semarang City, Central Java. The increasing need for excellent service in the field of building and city planning, is increasingly increasing the workload for employees. The large number of community complaints about old problems and the difficulty of licensing and information and developer problems are important factors in performance appraisal. Factors that cause the length of processing of permits include lack of professionalism of civil servants in carrying out tasks and tend to like to postpone work. Based on the complaint, it is necessary to analyze what causes procrastination and how it impacts the agency. The population in this study were civil servants, with a sample of 111 people. Data obtained by survey method using a questionnaire. The analytical tool used is multiple linear regression analysis. The study found that workload and educational level had an impact on procrastination. Procrastination affects stress and employee performance. Workload is the strongest influence affecting procrastination, which has a direct impact on employee performance. While stress does not mediate the relationship of procrastination on employee performance.