By mining the dimensional sentiment and dimension weight of the Ping An Health App reviews, this paper explores the changing trend of the influence of dimensions on user satisfaction and provides suggestions for the Ping An Health App operators to improve user satisfaction. Firstly, the topic model is used to identify the topic of user comments, and then the fine-grained sentiment analysis method is used to calculate the sentiment and weight of each dimension. Finally, the changing trend of the weight of each dimension and the changing trend of user satisfaction of each dimension are drawn. Based on the reviews of the Ping An Health App in the Apple App Store, users’ concerns about Ping An Health App can be summarized into seven main dimensions: Usage, Bug report, Reliability, Feature information, Services, Other apps, and User Background. The “Feature information” dimension and “Reliability” dimension have a great impact on user satisfaction with the Ping An Health App, while the “Bug report” dimension has the lowest user satisfaction.

In the context of the commitment to peak carbon emissions by 2030, specific sectors in China should take responsibility to change their energy consumption patterns. In China and across the globe, the construction sector is a major source of carbon dioxide emissions, as well as an indicator of economic growth and structural transformation. In this study, we examine panel data for 30 provinces or regions from 2008 to 2019 to dissect which macro-factors contribute to growth in carbon emissions, and which will lead to carbon emission reductions. Derived by the entropy method, the Green Finance Index is a comprehensive environmental regulation index related to reduction in emissions in each province. It presents an N shape for construction emissions, and provinces are currently striving to cross the first inflection point, which will help to curb emissions. Judging from the combined effects of this and other structural factors, the Green Finance Index can promote the decarbonization of production by playing the role of guiding and screening capital allocation. Population expansion, income levels, and financial development initially stimulate demand for construction, but their effects eventually level off. This paper can serve as a reference for developing countries that are experiencing industrialization and urbanization processes and handling gas discharge pressure at the same time.

The property income growth of urban and rural residents is an important part of the continuous increase in the disposable income of these residents, which is also inseparable from the deepening development of the financial market. After sorting out the various sources of income that affect residents’ property in the existing research and controlling regional fixed effects, based on data from 31 provinces in China, this article considers important financial factors and the process of urbanization as explanatory variables to perform panel regression on the property income of provincial residents under fixed effects and random effects. In the context of large differences in the investment environment between urban and rural areas, we further examine the effects of financial factors on the property income of urban and rural residents. Only by expanding the investment opportunities and enhancing the investment ability of the residents, can the property income of the residents, especially the rural residents, be guaranteed to grow steadily and sustainably.

Studies have shown that an organization’s corporate social responsibility (CSR) activities affect customer behaviors such as loyalty and satisfaction. In spite of this, the role of social media in informing customers about a brand’s CSR activities and in fostering customer advocacy behavior (CADB) has been underexplored. To fill this knowledge gap, this study investigates the relationship between the CSR-related communication of a banking organization and CADB. This study also examines how emotions such as customer–company identification (CCI) and gratitude as a mediator and a moderator. Using a self-administered questionnaire (n = 302), we collected data from banking customers. Hypotheses were evaluated by using structural equation modeling, which revealed that CSR positively predicts CADB, whereas there are mediating and moderating functions of CCI and GA. Theoretically, this study highlights the role of human emotions in behavior formation from the standpoint of social media. Practically, this study provides important insights for the banking sector’s administrators to realize the important role of CSR communication, using different social networking websites, for converting customers into brand advocates.