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Despite the fact that several studies have been conducted to study the adoption of smart-government services, little consideration has been paid to exploring the main factors that influence the adoption of smart-government services at the three main stages of smart-government services (the static, interaction, and transaction stages). Based on the results of this study, each of these three stages has different requirements in terms of system compatibility, security, information quality, awareness, perceived functional benefit, self-efficacy, perceived image, perceived uncertainty, availability of resources, and perceived trust. In addition, the results demonstrate that the requirements and perceptions of users towards the adoption and use of smart-government services in the three stages significantly differ. This study makes a unique contribution to the existing research by examining the perceptions and needs of consumers, in terms of adoption throughout the three stages.
Ahmad Althunibat; Muhammad Binsawad; Mohammed Almaiah; Omar Almomani; Adeeb Alsaaidah; Waleed Al-Rahmi; Mohamed Seliaman. Sustainable Applications of Smart-Government Services: A Model to Understand Smart-Government Adoption. Sustainability 2021, 13, 3028 .
AMA StyleAhmad Althunibat, Muhammad Binsawad, Mohammed Almaiah, Omar Almomani, Adeeb Alsaaidah, Waleed Al-Rahmi, Mohamed Seliaman. Sustainable Applications of Smart-Government Services: A Model to Understand Smart-Government Adoption. Sustainability. 2021; 13 (6):3028.
Chicago/Turabian StyleAhmad Althunibat; Muhammad Binsawad; Mohammed Almaiah; Omar Almomani; Adeeb Alsaaidah; Waleed Al-Rahmi; Mohamed Seliaman. 2021. "Sustainable Applications of Smart-Government Services: A Model to Understand Smart-Government Adoption." Sustainability 13, no. 6: 3028.