This paper proposes a general approach for using conversational interfaces such as chatbots to offer adaptive learning of business processes in an environment involving different actors. Adaptivity concerns both the content being proposed, the sequence of learning items, and the way the conversation is conducted. The original approach allows the development of sustainable chatbots and empowers various non-technical actors (authors, teachers, publishers, and learners) to control the chatbot features directly. The aCHAT-WF framework (adaptive CHATbot for WorkFlows), proposed in this paper for managing conversational interfaces, conceptually represents all the aspects related to a conversation about business processes, with different facets for the user, the conversation flow, and the conversation contents, combining them to obtain a flexible interaction with the user. The paper focuses on the different preparation phases for instructional material based on Business Process Modeling Notation (BPMN) models, separating the different roles involved in the construction of a chatbot for teaching business processes and with the possibility of defining different styles for the interaction with the users. The proposed method is configuration-driven, to facilitate the separation of the different aspects of the control of the interaction and the delivery of contents.

The increasing availability of Big Data is changing the way data exploration for Business Intelligence is performed, due to the volume, velocity and uncontrolled variety of data on which exploration relies. In particular, data exploration is required in Data Lakes that have been proposed to host heterogeneous data sources, given their flexibility to cope with cumbersome properties of Big Data. However, as data grows, new methods and techniques are required for extracting value and knowledge from data stored within Data Lakes, aggregating data into indicators according to multiple analysis dimensions, to enable a large number of users with different roles and competencies to capitalise on available information. In this paper, we propose PERSEUS (PERSonalised Exploration by User Support), a computer-aided approach for data exploration on top of a Data Lake, structured over three phases: (1) the construction of a semantic metadata catalog on top of the Data Lake, leveraging tools and metrics to ease the annotation of the Data Lake metadata; (2) modelling of indicators and analysis dimensions, guided by an openly available Multi-Dimensional Ontology to enable conformance checking of indicators and let users explore Data Lake contents; (3) enrichment of the definition of indicators with personalisation aspects, based on users’ profiles and preferences, to make easier and more usable the exploration of data for a large number of users. Results of an experimental evaluation in the Smart City domain are presented with the aim of demonstrating the feasibility of the approach.

Cyber-physical systems are hybrid networked cyber and engineered physical elements that record data (e.g. using sensors), analyse them using connected services, influence physical processes and interact with human actors using multi-channel interfaces. Examples of CPS interacting with humans in industrial production environments are the so-called cyber-physical production systems (CPPS), where operators supervise the industrial machines, according to the human-in-the-loop paradigm. In this scenario, research challenges for implementing CPPS resilience, promptly reacting to faults, concern: (i) the complex structure of CPPS, which cannot be addressed as a monolithic system, but as a dynamic ecosystem of single CPS interacting and influencing each other; (ii) the volume, velocity and variety of data (Big Data) on which resilience is based, which call for novel methods and techniques to ensure recovery procedures; (iii) the involvement of human factors in these systems. In this paper, we address the design of resilient cyber-physical production systems (R-CPPS) in digital factories by facing these challenges. Specifically, each component of the R-CPPS is modelled as a smart machine, that is, a cyber-physical system equipped with a set of recovery services, a Sensor Data API used to collect sensor data acquired from the physical side for monitoring the component behaviour, and an operator interface for displaying detected anomalous conditions and notifying necessary recovery actions to on-field operators. A context-based mediator, at shop floor level, is in charge of ensuring resilience by gathering data from the CPPS, selecting the proper recovery actions and invoking corresponding recovery services on the target CPS. Finally, data summarisation and relevance evaluation techniques are used for supporting the identification of anomalous conditions in the presence of high volume and velocity of data collected through the Sensor Data API. The approach is validated in a food industry real case study.

In Smart Manufacturing, the recent opportunities provided by the Information and Communication Technologies has paved the way to a seamless connection of the manufactured product throughout its entire lifecycle, leading to the diffusion of the concepts of Smart Product and Digital Thread, that leverages digital technologies to assure a continuous flow of data encompassing the design phase of a product, manufacturing, operation, maintenance and also its eventual disposal or recycling. This compelling need to obtain a unified view of information associated with Smart Products has stimulated the so-called Internet of Services (IoS) paradigm, allowing for the sharing of products data and the execution of functions among various participants in intertwined supply chains. In these contexts, service-oriented architectures are being more and more employed to meet the complex and ever-evolving data analysis requirements, particularly when implementing Digital Thread solutions for Smart Products, where several issues must be considered, ranging from the heterogeneity of (Big) data to data sovereignty and data access policies, as information may cross the borders of multiple actors participating in intertwined supply chains. This survey discusses about the technological solutions and challenges to implement Digital Threads for Smart Products in Smart Manufacturing contexts, providing insights on opportunities for future research directions. In addition, the survey proposes a comprehensive multi-tier service-oriented architectural model to jointly tackle (Big) data heterogeneity, data sovereignty and data access policies issues, as they are only partially addressed by the research efforts examined in the literature review.