COVID-19 has undeniably impacted the retail industry sectors; we are now witnessing the emergence of a large body of research on the effects of the pandemic in retailing. However, few of these studies provide a clear picture of this topic from prior to and after COVID-19. This research sheds light on whether large retailers have adapted their channels by offering integrated and digital services amid the new conditions forced on them. This study assesses indicators of channel integration and digital transformation of all large clothing and apparel retailers in Spain—before and after COVID-19—and analyzes the differences by means of McNemar’s test and one-way repeated-measures ANOVA. The analysis suggests that large retailers were moderately prepared to provide multichannel and omnichannel services and that they focused on integrating quick and easy-to-implement services, such as omnichannel gift cards, or communicating via WhatsApp for customer care services. The study also identifies elements in which large clothing brands should prioritize on after the pandemic to effectively deploy omnichannel strategies.

Accelerated by the COVID-19 pandemic, the long-anticipated digital transformation of traditional retail has become the new reality. Retailers are responding to changes in consumers’ shopping behaviours and their demand for new interaction channels and touchpoints to shop at their convenience, regardless of time and location. Consequently, retailers are experiencing a change from single-channel models to multi-channel and omnichannel models. Omnichannel retailing demands integrated channel management and operation to improve customers’ shopping experiences. This study uses measures of channel integration levels from previous research to analyse channel integration among leading vendors in three top retailing sectors (clothing and apparel, home furniture and grocery) and expands the analysis by including indicators of digital transformation. The model includes 27 indicators related to channel integration and 9 indicators of digital transformation, and compares the results across sectors. By so doing, the study also aims to help establish values that may be used as target or reference values of channel integration and digitalization of retailers across sectors, irrespective of their size. The research methodology uses the 'mystery shopper' technique and includes the collection of data about the 165 leading companies in these sectors in Spain.

Universal access to energy is a global challenge for sustainable development that requires granting last-mile access to energy services to rural and isolated communities. However, achieving access is not sufficient: it must be done affordably, reliably and with an adequate quality. Universal access to energy goes beyond the mere selection of a technical solution or infrastructure; it demands being able to design management models for projects aiming to guarantee that households may access energy services in a sustainable way. This study analyzes the main elements (i.e., governance, technological and business models) of management models in universal access to energy projects and their impact on the different dimensions of sustainability (i.e., social, environmental, and economic). The study then presents three case studies of rural electrification projects having different configurations of the management model, with special focus on the differences in the business model, and it analyzes their outcomes from a sustainability perspective. The analysis of the three case studies suggests that the choice of the business model is key to ensuring sustainability, with fee-for-service models giving the best results. The analysis also highlights the importance of collaboration and involvement of the communities in projects engaging multiple agents with different roles.

This study provides a review of the sustainability of rural electrification projects in developing countries to identify drivers of the long-term success of these initiatives. Unlike previous studies that often separate sustainability into social, economic, and environmental dimensions, this research adopts a comprehensive approach, acknowledging the interconnectedness of these aspects. Twenty-one sustainability drivers were identified. Based on these, a framework was proposed to organize them across project phases and key activities, supporting sustainable project planning and execution. This framework enables stakeholders to integrate sustainability considerations into the design and management of rural electrification projects, facilitating strategic action across diverse areas. The findings underscore well-known sustainability drivers such as renewable energy adoption while highlighting less-researched aspects, including project monitoring and waste management. Further studies should explore these under-researched areas and examine the potential of digitalization to enhance project sustainability, particularly as rural connectivity improves in developing countries. This approach can provide insights into optimizing rural electrification projects for long-term success and resilience.

Appropriate technologies (ATs) refer to technologies that are controlled by the communities that benefit from their implementation. Technologies have become a fundamental element in projects aiming to solve problems related to poverty and access to basic needs in some areas in emerging countries, and appropriation of these technologies is necessary to ensure effective transfer of knowledge and sustainability. However, due to the lack of consensus on the definition of ATs, there is a need to clarify and define the scope and boundaries of the term to facilitate the implementation of technology in projects in developing countries. This study addresses this gap by means of a scoping review, which presents a detailed analysis of 17 journal articles (from an initial selection of 95 articles) and provides a comprehensive definition of ATs. To guide AT-oriented interventions in technology-intensive cooperation projects, this study proposes an Action Framework based on that definition of ATs. The Action Framework provides guidance on how to implement technology in these projects to ensure that the technology is appropriated. To facilitate the understanding of the Action Framework, the study showcases its application in a real project of rural electrification in the Peruvian Amazon Rainforest.