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Prior public administration research emphasises the importance of environmental protection and sustainability, but most studies have focused on governmental actions and public employees’ pro-environmental behaviours (PEBs). Little is known about why and how citizens perform PEBs in their public or private spheres. To fill the research gap, we draw from related literature and develop a conceptual model explaining how citizens’ perceptions of public values, government, and the environment impact citizens’ PEBs in public and private spheres. By analysing a Taiwan Social Change Survey data, we find that the willingness to sacrifice for the environment shows a significant mediating effect on the relationships between citizens’ PEBs and most public values, government, and environmental determinants. The results also demonstrate how citizens’ PEBs in the public sphere differ from those in the private sphere. Implications for theory and practice are addressed.
Chin‐Chang Tsai; Xiangyu (Dale) Li; Wei‐Ning Wu. Explaining citizens’ pro‐environmental behaviours in public and private spheres: The mediating role of willingness to sacrifice for the environment. Australian Journal of Public Administration 2021, 1 .
AMA StyleChin‐Chang Tsai, Xiangyu (Dale) Li, Wei‐Ning Wu. Explaining citizens’ pro‐environmental behaviours in public and private spheres: The mediating role of willingness to sacrifice for the environment. Australian Journal of Public Administration. 2021; ():1.
Chicago/Turabian StyleChin‐Chang Tsai; Xiangyu (Dale) Li; Wei‐Ning Wu. 2021. "Explaining citizens’ pro‐environmental behaviours in public and private spheres: The mediating role of willingness to sacrifice for the environment." Australian Journal of Public Administration , no. : 1.
Business continuity management is both the main indicator of organizational resilience enhancement and the primary representation of corporate social responsibility. Emphasis has been placed on business participation in the emergency management process and business continuity planning, but little is understood about the factors influencing changes in business continuity management during the development of government–business collaboration for emergency preparedness. This study examined the influence of information cost (including information use, development opportunity, and cost saving) and organization capacity on business continuity management. The results indicated that business planning information increased sales opportunities through the use of certain technologies and reduced the cost of regulation compliance. Organization size influenced firms’ changing approaches to business continuity and disaster recovery planning.
Wei-Ning Wu. Organizational Resilience: Examining the Influence of Information Cost and Organizational Capacity on Business Continuity Management. Algorithms and Data Structures 2021, 444 -455.
AMA StyleWei-Ning Wu. Organizational Resilience: Examining the Influence of Information Cost and Organizational Capacity on Business Continuity Management. Algorithms and Data Structures. 2021; ():444-455.
Chicago/Turabian StyleWei-Ning Wu. 2021. "Organizational Resilience: Examining the Influence of Information Cost and Organizational Capacity on Business Continuity Management." Algorithms and Data Structures , no. : 444-455.
The 311 system, a type of smart city initiative, has been adopted by local governments in the United States and has been concluded to increase citizen-initiated contact, instigate service coproduction, and improve citizen relationship management. Despite the importance of the 311 system in the service delivery process, few studies have examined the development and main features of a 311 system case study. Public managers could learn from the experience of other cities, as reported in a 311 system case study. San Francisco has one of the most successful 311 systems in the United States, and its development experience would be a learning case for numerous local governments. Hence, this study provides a comprehensive understanding of San Francisco’s 311 system, helping local public managers assess 311 system operation and providing evidence as to how these managers can develop an effective 311 system in their municipality.
Wei-Ning Wu. Features of Smart City Services in the Local Government Context: A Case Study of San Francisco 311 System. Transactions on Petri Nets and Other Models of Concurrency XV 2020, 216 -227.
AMA StyleWei-Ning Wu. Features of Smart City Services in the Local Government Context: A Case Study of San Francisco 311 System. Transactions on Petri Nets and Other Models of Concurrency XV. 2020; ():216-227.
Chicago/Turabian StyleWei-Ning Wu. 2020. "Features of Smart City Services in the Local Government Context: A Case Study of San Francisco 311 System." Transactions on Petri Nets and Other Models of Concurrency XV , no. : 216-227.
Citizen input through smart city initiatives is critical in contemporary notions of sustainable cities. 311 system, both an online and offline citizen-initiated tool of citizen relationship management (CRM), demonstrates how citizen-generated data could contribute to the advancement of smart and sustainable cities. Since smart city initiatives are citizen-focused, public administrators must have strategies and plans for promoting citizenship as well as understanding how citizens use smart city technologies to develop sustainable smart city efforts. However, current knowledge of development and use issues relating to 311 system is limited. The purpose of this study was to identify the factors that influence 311 system user behaviors with respect to the creation of citizen-generated data to help improve the management of citizen relationships. The results demonstrated that individual differences were viewed as a catalyst for user behaviors and have both a direct and indirect influence on such behaviors. These differences in views, along with technology acceptance theory and citizen-initiated contact theory, all emphasize the factors influencing citizen behaviors in 311 citizen-initiated contact and 311 contact channel choices. In addition, technology acceptance, satisfaction with the neighborhood environment, and frequent use of public services are characteristics exhibited by those who use 311 system more frequently. Significant evidence regarding the causal relationship between these three variables shows that 311 system is both service consumer-oriented and user-oriented and, as a result, reduces the gap between supply side and demand side in the adoption of governmental ICTs, which is viewed as a daunting challenge in the study of governmental ICTs and digital governance.
Wei-Ning Wu. Determinants of citizen-generated data in a smart city: Analysis of 311 system user behavior. Sustainable Cities and Society 2020, 59, 102167 .
AMA StyleWei-Ning Wu. Determinants of citizen-generated data in a smart city: Analysis of 311 system user behavior. Sustainable Cities and Society. 2020; 59 ():102167.
Chicago/Turabian StyleWei-Ning Wu. 2020. "Determinants of citizen-generated data in a smart city: Analysis of 311 system user behavior." Sustainable Cities and Society 59, no. : 102167.
Citizen Relationship Management (CRM) based on information and communication technology offers immediate and efficient response to citizens’ needs, and when citizens use the CRM services and in turn have positive service experience via the use of the CRM services, their perceived assessment to public service quality and performance can be improved. This study draws on data from the citizen survey of the City and County of San Francisco to test the relationship between citizens use 311 system to contact with the City Hall and citizen satisfaction with the quality of public service encounter. The finding indicates that citizens who use 311 system are more satisfied with the courtesy and professionalism of public officials than citizens who do not. However, the question-response capacity of public officials has opposite result. Citizens who use 311 system are problem-solved orientated and have high expectation of how well their questions are responded and be resolved by public officials.
Wei-Ning Wu. Does Citizens’ 311 System Use Improve Satisfaction with Public Service Encounters?—Lessons for Citizen Relationship Management. International Journal of Public Administration 2020, 44, 665 -673.
AMA StyleWei-Ning Wu. Does Citizens’ 311 System Use Improve Satisfaction with Public Service Encounters?—Lessons for Citizen Relationship Management. International Journal of Public Administration. 2020; 44 (8):665-673.
Chicago/Turabian StyleWei-Ning Wu. 2020. "Does Citizens’ 311 System Use Improve Satisfaction with Public Service Encounters?—Lessons for Citizen Relationship Management." International Journal of Public Administration 44, no. 8: 665-673.
Flood disaster-resistant community projects, which are viewed as a non-infrastructure disaster management strategy, have been implemented to encourage residents to participate in community-based disaster management programs in Taiwan. Although this strategy provides many benefits in principle, there is no agreement on what it develops, and its practice varies. In this paper, first, the concept of a disaster-resistant community is refined, building two definitional dimensions: resources and consensus-based emergency management. Based on these dimensions, the current development of a disaster-resistant community is introduced and distinguished from other categories: passive dependency, resource utilization, proactive preparedness, and comprehensive integrated plan. The main characteristics of each category are provided. The model of a disaster-resistant community enables community practitioners and public managers to assess their relative perspectives to bottom-up emergency management approaches, and the model provides considerable information to stakeholders. The disaster-resistant community matrix can notify ongoing theory building and practical experimentation to fill the current literature gap, refine the indicators of emergency management practice, and provide suggestions for voluntary participation in the community-based emergency management process.
Wei-Ning Wu. Disaster-Resistant Community: An examination of developmental differences. Natural Hazards 2020, 101, 125 -142.
AMA StyleWei-Ning Wu. Disaster-Resistant Community: An examination of developmental differences. Natural Hazards. 2020; 101 (1):125-142.
Chicago/Turabian StyleWei-Ning Wu. 2020. "Disaster-Resistant Community: An examination of developmental differences." Natural Hazards 101, no. 1: 125-142.
Purpose This paper aims to examine the factors affecting the implementation of affordable housing policies in two Chinese municipal governments. Since 2010, the Chinese government has enforced an ambitious plan to adopt affordable housing provisions accompanying a series of urbanization programs. Furthermore, the policy implementation at the local level has led to various outcomes but has been scarcely investigated. The views of policy implementation from local officials are crucial in the context of intergovernmental relations. Therefore, it is important to examine the views of local public officials on the development status and challenges in the context of Chinese intergovernmental relations. Design/methodology/approach This paper verifies which factors exert significant impacts on the willingness of local officials to adapt affordable housing policies by using the logistic regression model and marginal effect estimation. With original data from the fieldwork surveys of city administrators, the measures incorporated local characteristics as well as the intergovernmental support from the central government in two selected megacities, Guangzhou and Shenzhen. Findings There are significant differences in local investment between the selected cities. Intergovernmental support from the central government, city development strategies, implementation perceptions of local governments and land supply, all significantly impact the selection of an affordable housing program and its overall implementation. Originality/value To the best of the authors’ understanding, this study would be one of the first to empirically explore the view of municipal public officials on affordable housing policy in China. This paper provides an empirical analysis from municipal public officials on the local implementation of affordable housing policies in China. As the outcome of housing policies actually depends on the implementation willingness of public officials and the overall performance of local governments, this explorative study would benefit the future development of China’s affordable housing policy.
Xiang Cai; Wei-Ning Wu. Affordable housing policy development: public official perspectives. International Journal of Housing Markets and Analysis 2019, 12, 934 -951.
AMA StyleXiang Cai, Wei-Ning Wu. Affordable housing policy development: public official perspectives. International Journal of Housing Markets and Analysis. 2019; 12 (5):934-951.
Chicago/Turabian StyleXiang Cai; Wei-Ning Wu. 2019. "Affordable housing policy development: public official perspectives." International Journal of Housing Markets and Analysis 12, no. 5: 934-951.
Participation of nonprofit organizations (NPOs) is important in emergency management because NPOs often work in conjunction with governments to offer assistance and resources in the emergency management process. NPO participation in disaster relief efforts is a valuable experience for public officials and practitioners, but research investigating NPOs’ experiences in disaster relief efforts is limited. This study examines Taiwan’s NPO collaboration mechanisms during disaster relief efforts and specifically examines the lessons drawn from two major catastrophes by focusing on the opinions of NPO managers in the 88 Flooding Service Alliance who joined the disaster relief operation for the 2008 Wenchuan Earthquake in China and 2009 Typhoon Morakot in Taiwan. The vital strategies and factors that contributed to successful NPO collaborations in disaster relief operations were determined through a survey on NPOs’ strategies for resource sharing and service integration and semi-structured interviews with 19 NPO managers. The findings indicate that NPO engagement in disaster services was crucial for the relief efforts of the two disaster events, and that long-term disaster service alliances are effective mechanisms for emergency collaboration in relief work.
Wei-Ning Wu; Ssu-Ming Chang. Collaboration Mechanisms of Taiwan Nonprofit Organizations in Disaster Relief Efforts: Drawing Lessons from the Wenchuan Earthquake and Typhoon Morakot. Sustainability 2018, 10, 4328 .
AMA StyleWei-Ning Wu, Ssu-Ming Chang. Collaboration Mechanisms of Taiwan Nonprofit Organizations in Disaster Relief Efforts: Drawing Lessons from the Wenchuan Earthquake and Typhoon Morakot. Sustainability. 2018; 10 (11):4328.
Chicago/Turabian StyleWei-Ning Wu; Ssu-Ming Chang. 2018. "Collaboration Mechanisms of Taiwan Nonprofit Organizations in Disaster Relief Efforts: Drawing Lessons from the Wenchuan Earthquake and Typhoon Morakot." Sustainability 10, no. 11: 4328.
Volunteers play a vital role in helping local schools accomplish their goals and missions. Yet, little is known about the determinants of volunteering in local schools. This study expects that community factors, citizens’ concerns, and personal characteristics are possible determinants of general and school volunteering. Utilizing a 2007 survey from a local county, this study finds that citizens receiving public assistance or having higher satisfaction with their local community are more likely to volunteer in any type of organizations. Moreover, having children under the age of 18, concerns about the availability of affordable child care, and working in the education sector are positively related to school volunteering. Implications for research and practice are addressed.
Wei-Ning Wu; Chin-Chang Tsai. What Motivates Citizens to Volunteer in Schools? Determinants in the Local Context. Education and Urban Society 2017, 50, 769 -792.
AMA StyleWei-Ning Wu, Chin-Chang Tsai. What Motivates Citizens to Volunteer in Schools? Determinants in the Local Context. Education and Urban Society. 2017; 50 (9):769-792.
Chicago/Turabian StyleWei-Ning Wu; Chin-Chang Tsai. 2017. "What Motivates Citizens to Volunteer in Schools? Determinants in the Local Context." Education and Urban Society 50, no. 9: 769-792.
Many municipal governments have adopted affordable housing policies to benefit people whose socio-economic status is not commensurate with the price of housing. However, the effects and the functions of these policies in the city on sustainable development and living remains limited. Using a comparative case study, this study explores the characteristics and effects of affordable housing policies in three metropolitan cities in China: Beijing, Tianjin, and Guangshou. This study finds that these cities have their unique affordable housing policies and have experienced various challenges in implementing those policies. Conclusions and implications for other cities in China are addressed.
Xiang Cai; Chin-Chang Tsai; Wei-Ning Wu. Are They Neck and Neck in the Affordable Housing Policies? A Cross Case Comparison of Three Metropolitan Cities in China. Sustainability 2017, 9, 542 .
AMA StyleXiang Cai, Chin-Chang Tsai, Wei-Ning Wu. Are They Neck and Neck in the Affordable Housing Policies? A Cross Case Comparison of Three Metropolitan Cities in China. Sustainability. 2017; 9 (4):542.
Chicago/Turabian StyleXiang Cai; Chin-Chang Tsai; Wei-Ning Wu. 2017. "Are They Neck and Neck in the Affordable Housing Policies? A Cross Case Comparison of Three Metropolitan Cities in China." Sustainability 9, no. 4: 542.
Many municipal governments adopted 311 decades ago and have advocated access equality in citizens’ use of 311. However, the role of citizens in the development and usage of 311 remains limited. Channel choices have been discussed in various types of governmental information and communication technologies (ICTs), especially when the innovative technology has just been adopted. Much has supported the idea that 311 is viewed as a method of digital civic engagement that many municipal governments adopt to maintain citizen relationship management and the capacity for government service delivery. However, we are still unclear about how citizens use it. This study applies the theory of channel expansion to examine how San Francisco residents use the 311 system, and how citizens’ technology experiences impact their 311 digital contact channel choices rather than the 311 hotline contact channel choice. In addition, we discuss major issues in citizens’ 311 contact choices, so that 311 municipal governments may draw lessons from the San Francisco experience.
Wei-Ning Wu. Citizen Relationship Management System Users’ Contact Channel Choices: Digital Approach or Call Approach? Information 2017, 8, 8 .
AMA StyleWei-Ning Wu. Citizen Relationship Management System Users’ Contact Channel Choices: Digital Approach or Call Approach? Information. 2017; 8 (1):8.
Chicago/Turabian StyleWei-Ning Wu. 2017. "Citizen Relationship Management System Users’ Contact Channel Choices: Digital Approach or Call Approach?" Information 8, no. 1: 8.
Mobilizing Voluntary Organizations in Taiwanese Emergency Response: Citizen Engagement and Local Fire Branch Heads voluntary organization;citizen engagement;communication and information delivery;Taiwan; This article assesses factors that affect the ability of local fire branch heads in Taiwan to mobilize volunteer organizations in local emergency responses. Data from a survey of local fire branch heads in Taiwan is analyzed by using an OLS model to test three hypotheses regarding the relationship between the dependent variable, perceived ability to mobilize volunteer organizations in emergency response, and three explanatory variables: organizational capacity, quality of communication, and the quality of citizen engagement ex-ante to emergency response. The model indicates a positive relationship between the ability to mobilize volunteer organizations in emergency response, the quality of communications, and the quality of citizen engagement in preparedness. The research suggests that local fire branch heads and volunteer organizations should begin the process of emergency response mobilization in the preparedness stage. The quality of the citizen engagement in preparedness stages should increase the ability of local fire branch managers to mobilize external resources in emergency response.
Wei-Ning Wu; Ssu-Ming Chang; Brian K. Collins. Mobilizing Voluntary Organizations in Taiwanese Emergency Response: Citizen Engagement and Local Fire Branch Heads. Journal of Contemporary Eastern Asia 2015, 14, 45 -55.
AMA StyleWei-Ning Wu, Ssu-Ming Chang, Brian K. Collins. Mobilizing Voluntary Organizations in Taiwanese Emergency Response: Citizen Engagement and Local Fire Branch Heads. Journal of Contemporary Eastern Asia. 2015; 14 (2):45-55.
Chicago/Turabian StyleWei-Ning Wu; Ssu-Ming Chang; Brian K. Collins. 2015. "Mobilizing Voluntary Organizations in Taiwanese Emergency Response: Citizen Engagement and Local Fire Branch Heads." Journal of Contemporary Eastern Asia 14, no. 2: 45-55.