During the COVID-19 pandemic, the Indonesian banking industry showed positive performance, high profitability, sustainable growth, and stability. Islamic banks grew by 9.50% and had a market share of 6.52 percent as of September 2021. This study aims to examine the industrial sector perspective on the factors that prevent consumers from becoming customers of Islamic banks, in particular the factors that influence consumer decisions not to become Sharia bank customers. This study used descriptive qualitative methods and in-depth interviews to confirm and obtain input from industry representatives regarding Islamic banks. Primary data collection was performed using a purposive sampling technique. Informants were head office officials, managers, heads of individual retail product development units, product features and policies, market education, marketing, customer acquisition, and individual retailers. The findings of this study are the existence of passive resistance of consumers to become customers of Islamic banks. In addition, there are obstacles for prospective customers of Islamic banks in responding to marketing stimuli due to the perception of risk, image, and weak marketing reach that have dominated passive resistance to Islamic banks (blocking effects). As a result, consumers prefer conventional banks and are less interested in becoming customers of Islamic banks. This means that there is no opposition to Islamic banks.
Background: Quick Commerce is currently the third generation business model after conventional stores and e-commerce, currently very attractive and huge market potential.Aim: The purpose of this study is to analyze the impact of E-Service quality on customer satisfaction and E-Loyalty of q-commerce customers in Indonesia.Method: The study was designed cross-sectionally using a well-structured questionnaire so that holistic information could be obtained on 341 q-commerce customers in Indonesia who often use the platform in fulfilling their daily needs. The research instrument is validated, then the collected data is analyzed using Smart Partial Least Square (PLS) for hypothesis testing.Findings: The results revealed a statistically significant positive relationship between service quality and its dimensions (safety, reliability, convenience, responsiveness), customer loyalty, and customer satisfaction. This research contributes to the study of online shopping on q-commerce platforms and provides advice over possible factors that may influence E-Service quality decisions.
27 March 2024 in Business Strategy and the Environment
This study examined the development of the teaching factory program for fashion design and production program expertise at SMK Negeri 3 Cilegon to equip students with skills and competencies. To achieve this objective, the school ran a teaching factory for the Fashion Design and Production Implementation program for two consecutive months, starting in November to December 2021. It aimed to examine the effectiveness of the project implementation program for students as well as for the school. This study used a qualitative approach with interviews, observations, and documentation during the program implementation. To start the program, situational analysis was conducted by employing SWOT analysis technique and the BCG Matrix. These analysis techniques analyze industry attractiveness relative to the market share of the school program. The program implementation has also worked on the partnership with the industry. It covered setting up the teaching factory; the development of links and matches and curriculum alignment with industry; teacher and student internships in the industry; an industrial guest teacher; opening an industrial class; competency certification from the industry; the agreement of employment positions for the school graduates; and industry scholarships. Although the implementation program was successfully completed, further issues were identified in school program development.
1 April 2021 in IOP Conference Series: Earth and Environmental Science
National development is essentially the development of Indonesian people and all Indonesian people, both in cities and cities who live in villages. Libraries have a role as non-formal educational institutions, agents of change and development agents for the surrounding community. The public can take advantage of library collections for finding information, developing creative ideas and innovation, and looking for information about new things. This study aims to explore the active role of village library in society empowerment so that it can contribute in village development and community empowerment. The research method used was field observations to village library of Tirtomoyo at Malang District, East Java. The finding suggested there were three most important values and function of village library. For Values of Communication and Information, the library has a duty as an institution that manages information and resources information. For Educational Values and Social values, the library provides information sources that can support activities lifelong learning. It is suggested that Village Libraries should have been receiving direct support from the government, especially the local government. With this support is expected in the future, the community welfare is increase while the noble values of the culture are well preserved for future generations.
7 February 2025 in Syntax Literate ; Jurnal Ilmiah Indonesia
Penelitian ini bertujuan untuk mengetahui dampak dari kredibilitas seorang influencer di media sosial terhadap niat beli pakaian pada merek lokal di Indonesia. Adapun kredibilitas dari influencer dapat diukur dengan tiga variabel, yaitu trustworthiness, Expertise dan attractiveness. Penelitian ini menggunakan metode survei melalui kuesioner dan pengumpulan data dari para pengguna Instagram yang mengikuti akun sosial media influencer. Variabel yang diukur adalah kepercayaan (trustworthiness), keahlian (expertise), daya tarik (attractiveness), keterlibatan konsumen (consumers’ engagement), dan niat beli konsumen (customers’ purchase intention). Hasil dari penelitian ini menunjukan bahwa trustwothiness secara signifikan mempengaruhi minat beli konsumen terhadap produk pakaian merek lokal. Sedangkan, pada variabel daya tarik dan keahlian tidak mempengaruhi niat beli terhadap pakaian jadi merek lokal secara signifikan. Pada variabel keterlibatan konsumen memoderasi hubungan antara keahlian dan niat beli terhadap pakaian merek lokal. Namun sebaliknya, pada variabel keterlibatan konsumen tidak memoderasi hubungan antara kepercayaan dengan niat beli terhadap pakaian merek lokal, dan juga tidak memoderasi hubungan antara variabel daya tarik terhadap niat beli pakaian merek lokal. Dengan penelitian ini, diharapkan dapat memberikan wawasan bagi para produsen supaya dapat mengembangkan strategi pemasaran influencer yang tepat dan efektif sehingga dapat meningkatkan niat beli konsumen terhadap pakaian merek lokal.