Digital transformation (DT) has become a crucial driver of efficiency and competitiveness in the maritime industry. To effectively guide further digital transformation in ports, evaluating maturity is crucial as an initial assessment step. This research aims to achieve two main objectives: firstly, to develop a comprehensive model for evaluating the digital transformation maturity of ports in archipelago countries, using Indonesia as a case study; secondly, to gain a deeper understanding of Indonesia’s current maturity level and provide tailored suggestions for improvement. The choice to study archipelago countries comes from the absence of a maturity model that considers their unique geographical challenges and specifically the presence of a wide range of ports with varying sizes in hub-spoke networks. The research utilized mixed methodologies, including a multidisciplinary literature review, an empirical test on 45 Indonesian ports, and interviews to gather further insights. As a result, this research proposes the Digital Transformation Maturity model for Ports in Archipelago countries (DTMPA) which comprises five maturity levels based on the measurement of five dimensions. Additionally, the study reveals that Indonesian ports face challenges in their digital transformation, including the adoption and integration of technologies across their vast network of ports. Nevertheless, this model serves as a valuable tool for practitioners to assess their port’s digital maturity independently, facilitating informed decision-making, strategic actions, and improved competitiveness. Additionally, it contributes essential insights into the digital transformation landscape, guiding archipelago countries to navigate the complexities of digitalization within their maritime sector.

During the COVID-19 pandemic, the Indonesian banking industry showed positive performance, high profitability, sustainable growth, and stability. Islamic banks grew by 9.50% and had a market share of 6.52 percent as of September 2021. This study aims to examine the industrial sector perspective on the factors that prevent consumers from becoming customers of Islamic banks, in particular the factors that influence consumer decisions not to become Sharia bank customers. This study used descriptive qualitative methods and in-depth interviews to confirm and obtain input from industry representatives regarding Islamic banks. Primary data collection was performed using a purposive sampling technique. Informants were head office officials, managers, heads of individual retail product development units, product features and policies, market education, marketing, customer acquisition, and individual retailers. The findings of this study are the existence of passive resistance of consumers to become customers of Islamic banks. In addition, there are obstacles for prospective customers of Islamic banks in responding to marketing stimuli due to the perception of risk, image, and weak marketing reach that have dominated passive resistance to Islamic banks (blocking effects). As a result, consumers prefer conventional banks and are less interested in becoming customers of Islamic banks. This means that there is no opposition to Islamic banks.

Medical tourism is an industry that is currently developing, but research that focuses on the analysis of supply and institutions as a unit in Indonesia is sparse. This research aims to investigate the variables of digital transformation and resource integration that influence hospital performance, considering the expansion of hospitals’ capacities for networking in medical tourism. A structural equation model is used to evaluate the hypothesis. According to our findings, digital transformation and resource integration both have a beneficial effect on networking capabilities. On the other hand, the implementation of digital transformation does not improve hospital performance. Digital transformation has a good link with hospital performance but has no statistically significant effect on hospital performance. In the meantime, the capabilities of resource integration and networking have a positive effect on the overall operation of hospitals. In a similar vein, the ecosystem of medical tourism helps to improve the connection between a hospital’s networking capabilities and its overall performance. It is anticipated that the findings of this study will serve as a reference for those in the policymaking and healthcare industries to develop medical tourism.

Purpose: This article aims to know the direction of current research based on the previous research in the last ten years (2012–2021).Design/methodology/approach: Text mining was integrated with a network and content analysis as part of the mix methodological approach. The scientific articles, on the other hand, were assembled on Litmaps through web scraping. This process selected 86 articles about medical tourism published between 2012 and 2021. This study employed AntConc, RStudio and Gephi tools for data analysis and visualization.Findings: A total of 138 articles were identified through Litmaps using web scraping and 86 studies met the criteria. The trend of medical tourism research is a positive sign for tourism and health industries; this is the beginning to recognize the importance of elaborating on these two topics. Several researchers have frequently studied issues of destination, hospital, development, quality, stakeholders, surgery, service, economics and policy. Policymakers must establish a medical tourism ecosystem to accommodate all stakeholders in this industry. This study also recommends focusing on supply and institution for medical tourism future research.Research limitations/implications: This literature review presents research trends on medical tourism in 2012–2021 based solely on articles available on the Litmaps search engine. If the time span is extended and the sources of articles are expanded there will be more literature available for analysis. The articles obtained are also only articles published in English due to the language limitations of the author.Practical implications: Policymakers must establish a medical tourism ecosystem to accommodate all stakeholders in this industry. Stakeholders must work together to provide medical tourism package therefore people can get their health services while visiting available tourist areas.Originality/value: The literary study of medical tourism over 10 years is considered the most recent systematic literature review.