During the COVID-19 pandemic, the Indonesian banking industry showed positive performance, high profitability, sustainable growth, and stability. Islamic banks grew by 9.50% and had a market share of 6.52 percent as of September 2021. This study aims to examine the industrial sector perspective on the factors that prevent consumers from becoming customers of Islamic banks, in particular the factors that influence consumer decisions not to become Sharia bank customers. This study used descriptive qualitative methods and in-depth interviews to confirm and obtain input from industry representatives regarding Islamic banks. Primary data collection was performed using a purposive sampling technique. Informants were head office officials, managers, heads of individual retail product development units, product features and policies, market education, marketing, customer acquisition, and individual retailers. The findings of this study are the existence of passive resistance of consumers to become customers of Islamic banks. In addition, there are obstacles for prospective customers of Islamic banks in responding to marketing stimuli due to the perception of risk, image, and weak marketing reach that have dominated passive resistance to Islamic banks (blocking effects). As a result, consumers prefer conventional banks and are less interested in becoming customers of Islamic banks. This means that there is no opposition to Islamic banks.

Medical tourism is an industry that is currently developing, but research that focuses on the analysis of supply and institutions as a unit in Indonesia is sparse. This research aims to investigate the variables of digital transformation and resource integration that influence hospital performance, considering the expansion of hospitals’ capacities for networking in medical tourism. A structural equation model is used to evaluate the hypothesis. According to our findings, digital transformation and resource integration both have a beneficial effect on networking capabilities. On the other hand, the implementation of digital transformation does not improve hospital performance. Digital transformation has a good link with hospital performance but has no statistically significant effect on hospital performance. In the meantime, the capabilities of resource integration and networking have a positive effect on the overall operation of hospitals. In a similar vein, the ecosystem of medical tourism helps to improve the connection between a hospital’s networking capabilities and its overall performance. It is anticipated that the findings of this study will serve as a reference for those in the policymaking and healthcare industries to develop medical tourism.

This study examines how government policy shapes the relationship between specialization strategy and business resilience in Indonesia’s cosmetic raw-materials industry. Drawing on the Resource-Based View and resilience theory, cross-sectional survey data from 189 key informants, each representing one supplier firm, were analyzed using partial least squares structural equation modeling. Specialization Strategy was positively and significantly associated with Business Resilience (β = 0.271, t = 5.286, p < 0.001), and Government Policy also showed a positive direct association with Business Resilience (β = 0.240, t = 4.421, p < 0.001). The interaction between Government Policy and Specialization Strategy was negative and significant (β = −0.089, t = 4.605, p < 0.001), indicating that stronger perceived policy support attenuated, rather than reversed, the positive relationship between Specialization Strategy and Business Resilience. The findings therefore indicate a dual policy role: Government Policy was positively associated with Business Resilience overall, while higher perceived policy support reduced the marginal contribution of Specialization Strategy to resilience. The study contributes to strategic management and administrative science by integrating firm-specific capabilities with external policy conditions in an import-dependent emerging economy. The findings also suggest that industrial policy may be more effective when support instruments are differentiated, adaptive, and aligned with the strategic and operational characteristics of affected firms.

Research on actuarial risk management practices (ARMP) and insurance firm performance has revealed inconsistent results. Therefore, a mediating factor such as innovation is needed to bridge between them. Studies exploring the relationship between ARMP and innovation have been largely qualitative. This study offered a quantitative model focusing on the mediating role of e-service innovation between ARMP and firm performance. The hypothesized relationships were tested using a structural equation model (SEM), with a sample from 98 Indonesian insurance companies and WarpPLS 7.0 as the analytical tool. The results indicated that ARMP significantly influenced e-service innovation but was insignificant for firm performance. Furthermore, the findings highlighted the significant role of e-service innovation in insurance firm performance, which implied that e-service innovation acts as a mediator in the relationship between ARMP and firm performance. The practical application of the research findings makes them directly relevant and beneficial to the insurance industry, especially in Indonesia.

Firms operating in import-dependent and information-intensive supply environments require organizational capabilities that support continuity and adaptation under disruption. This study examines the relationships of knowledge management and innovation ambidexterity with business resilience among cosmetic raw-material supplier firms in Indonesia. A cross-sectional survey of 189 senior representatives, each representing one firm, was analyzed using partial least squares structural equation modeling (PLS-SEM). The focal structural model showed that knowledge management was positively associated with business resilience (beta = 0.472, t = 5.850, p < 0.001), while innovation ambidexterity was also positively associated with business resilience (beta = 0.443, t = 5.876, p < 0.001). Together, the two organizational capabilities accounted for 67.50% of the variance in business resilience (R2 = 0.675). The measurement results supported the hierarchical representation of knowledge management through knowledge acquisition and knowledge transfer capability, innovation ambidexterity through exploratory and exploitative innovation, and business resilience through reengineering and collaboration, although construct separation should be interpreted cautiously. Drawing on the knowledge-based view and dynamic capabilities perspective, the findings provide context-specific evidence that knowledge-related and innovation-related capabilities are associated with organizational resilience in an upstream, import-dependent industry in an emerging economy. The study contributes primarily through its empirical and contextual positioning rather than through the development of a new theoretical mechanism. Environmental and social sustainability outcomes were not directly measured.

Battery electric vehicle (BEV) adoption does not always result in long-term ownership, because some owners may return to internal combustion engine vehicles after purchase. This study examines how internal customer factors influence the formation of product attachment, an emotional bond between owners and their BEVs. This issue is important because such attachment may support long-term commitment, expressed through advocacy and loyalty after adoption. The study focuses on instrumental, affective, and symbolic car use motivation, customer innovativeness, and direct experience. Data were collected through face-to-face surveys with 392 Indonesian BEV owners who had driven their vehicles for more than 5000 km. ANOVA and PLS-SEM were used to examine segment differences and test the structural model. Affective motivation had the largest positive path coefficient for product attachment (β = 0.451), followed by symbolic motivation (β = 0.370), direct experience (β = 0.301), and instrumental motivation (β = 0.229). Customer innovativeness was not significant (β = −0.026, p = 0.324). Product attachment showed strong relationships with customer advocacy (β = 0.649) and loyalty (β = 0.686). This study extends the product attachment literature by explaining how internal customer factors are related to the development of product attachment and the extent to which owners become attached to their BEVs.