Process mining allows analysts to exploit logs of historical executions of business processes to extract insights regarding the actual performance of these processes. One of the most widely studied process mining operations is automated process discovery. An automated process discovery method takes as input an event log, and produces as output a business process model that captures the control-flow relations between tasks that are observed in or implied by the event log. Various automated process discovery methods have been proposed in the past two decades, striking different tradeoffs between scalability, accuracy and complexity of the resulting models. However, these methods have been evaluated in an ad-hoc manner, employing different datasets, experimental setups, evaluation measures and baselines, often leading to incomparable conclusions and sometimes unreproducible results due to the use of closed datasets. This article provides a systematic review and comparative evaluation of automated process discovery methods, using an open-source benchmark and covering twelve publicly-available real-life event logs, twelve proprietary real-life event logs, and nine quality metrics. The results highlight gaps and unexplored tradeoffs in the field, including the lack of scalability of some methods and a strong divergence in their performance with respect to the different quality metrics used.

AI-augmented Business Process Management Systems (ABPMSs) are an emerging class of process-aware information systems, empowered by trustworthy AI technology. An ABPMS enhances the execution of business processes with the aim of making these processes more adaptable, proactive, explainable, and context-sensitive. This manifesto presents a vision for ABPMSs and discusses research challenges that need to be surmounted to realize this vision. To this end, we define the concept of ABPMS, we outline the lifecycle of processes within an ABPMS, we discuss core characteristics of an ABPMS, and we derive a set of challenges to realize systems with these characteristics.

The Internet of Things (IoT) refers to a network of connected devices that collects and exchanges data through the Internet. These things can be artificial or natural and interact as autonomous agents that form a complex system. In turn, business process management (BPM) was established to analyze, discover, design, implement, execute, monitor, and evolve collaborative business processes within and across organizations. While the IoT and BPM have been regarded as separate topics in research and in practice, we strongly believe that, on the one hand, the management of IoT applications will greatly benefit from BPM concepts, methods, and technologies. On the other hand, the IoT poses challenges that will require enhancements and extensions of the current state of the art in the BPM field. In this article, we question the extent to which these two paradigms can be combined, and we discuss emerging challenges and intersections from a research and practitioner's point of view in terms of complex software systems development.

The increasing importance of data in business processes has led to the emergence of data-centric business process management, which deviates from the widely used activity-centric paradigm. Data-centric approaches set their focus on data, aiming at supporting data-intensive business processes and increased process flexibility. The objective of this article is to gain profound insights into the maturity of different data-centric approaches as well as their capabilities. In particular, this article will provide a framework for systematically evaluating and comparing data-centric approaches, with regard to the phases of the business process lifecycle. To this end, a systematic literature review (SLR) was conducted with the goal of evaluating the capabilities of data-centric process management approaches. The SLR comprises 38 primary studies which were thoroughly analyzed. The studies were categorized into different approaches, whose capabilities were thoroughly assessed. Special focus was put on the tooling and software of the approaches. The article provides the empirically grounded DALEC framework to evaluate and compare data-centric approaches. Furthermore, the results of the SLR offer insights into existing data-centric approaches and their capabilities. Data-centric approaches promise better support of loosely structured and data-intensive business processes, which may not be adequately represented by activity-centric paradigms.