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Ricardo Tejeida Padilla
Instituto Politécnico Nacional

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Journal article
Published: 21 May 2021 in Tourism and Hospitality
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To address the personalization of customer service in four-star hotels in Cuba, this research takes up the precepts of non-verbal communication and Customer Relationship Management. The Systemic Method and its treatment through the Soft Systems Methodology are applied. With information obtained from the Sol Cayo Guillermo hotel, belonging to the Jardines del Rey tourist center, in Cuba, a grouping of the essential elements in customer satisfaction generated with the use of Computational Intelligence algorithms was used. In the end, we introduce a training program for the personalization of customer service based on the non-verbal communication system to enhance service in four-star hotels in Cuba. As a main result, the experts agree that the proposed training program will have a positive impact on the worker–client communication relationship to increase customer profitability in four-star hotels in Cuba.

ACS Style

Claudia Tusell-Rey; Carmen Rey-Benguría; Ricardo Tejeida-Padilla; Yenny Villuendas-Rey. Training Service Staff to Enhance Non-Verbal Behavioral Skills to Increase Customer Profitability in Tourism. Tourism and Hospitality 2021, 2, 233 -247.

AMA Style

Claudia Tusell-Rey, Carmen Rey-Benguría, Ricardo Tejeida-Padilla, Yenny Villuendas-Rey. Training Service Staff to Enhance Non-Verbal Behavioral Skills to Increase Customer Profitability in Tourism. Tourism and Hospitality. 2021; 2 (2):233-247.

Chicago/Turabian Style

Claudia Tusell-Rey; Carmen Rey-Benguría; Ricardo Tejeida-Padilla; Yenny Villuendas-Rey. 2021. "Training Service Staff to Enhance Non-Verbal Behavioral Skills to Increase Customer Profitability in Tourism." Tourism and Hospitality 2, no. 2: 233-247.

Journal article
Published: 03 April 2021 in Sensors
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Deaths due to heart diseases are a leading cause of death in Mexico. Cardiovascular diseases are considered a public health problem because they produce cardiorespiratory arrests. During an arrest, cardiac and/or respiratory activity stops. A cardiorespiratory arrest is rapidly fatal without a quick and efficient intervention. As a response to this problem, the VirtualCPR system was designed in the present work. VirtualCPR is a mobile virtual reality application to support learning and practicing of basic techniques of cardiopulmonary resuscitation (CPR) for experts or non-experts in CPR. VirtualCPR implements an interactive virtual scenario with the user, which is visible by means of employment of virtual reality lenses. User’s interactions, with our proposal, are by a portable force sensor for integration with training mannequins, whose development is based on an application for the Android platform. Furthermore, this proposal integrates medical knowledge in first aid, related to the basic CPR for adults using only the hands, as well as technological knowledge, related to development of simulations on a mobile virtual reality platform by three main processes: (i) force measurement and conversion, (ii) data transmission and (iii) simulation of a virtual scenario. An experiment by means of a multifactorial analysis of variance was designed considering four factors for a CPR session: (i) previous training in CPR, (ii) frequency of compressions, (iii) presence of auditory suggestions and (iv) presence of color indicator. Our findings point out that the more previous training in CPR a user of the VirtualCPR system has, the greater the percentage of correct compressions obtained from a virtual CPR session. Setting the rate to 100 or 150 compressions per minute, turning on or off the auditory suggestions and turning the color indicator on or off during the session have no significant effect on the results obtained by the user.

ACS Style

Francisco García Fierros; Jesús Moreno Escobar; Gabriel Sepúlveda Cervantes; Oswaldo Morales Matamoros; Ricardo Tejeida Padilla. VirtualCPR: Virtual Reality Mobile Application for Training in Cardiopulmonary Resuscitation Techniques. Sensors 2021, 21, 2504 .

AMA Style

Francisco García Fierros, Jesús Moreno Escobar, Gabriel Sepúlveda Cervantes, Oswaldo Morales Matamoros, Ricardo Tejeida Padilla. VirtualCPR: Virtual Reality Mobile Application for Training in Cardiopulmonary Resuscitation Techniques. Sensors. 2021; 21 (7):2504.

Chicago/Turabian Style

Francisco García Fierros; Jesús Moreno Escobar; Gabriel Sepúlveda Cervantes; Oswaldo Morales Matamoros; Ricardo Tejeida Padilla. 2021. "VirtualCPR: Virtual Reality Mobile Application for Training in Cardiopulmonary Resuscitation Techniques." Sensors 21, no. 7: 2504.

Journal article
Published: 11 March 2021 in Applied Sciences
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In the tourism industry it is common that the information obtained from customers can be varied, dispersed, and with high volumes of data. In this context, the automatic analysis of information has been proposed through electronic customer relationship management, which refers to marketing activities, tools and techniques, delivered with the use of electronic channels for the specific purpose of locating, building and improving long- term relationships with customers, to enhance their individual potential. In this paper, we refer to the analysis of information in three aspects: customer satisfaction, the study of customer behavior and the forecast of tourist demand. Specifically, we have created a novel dataset comprising the non-verbal preference assessment of tourists who are clients of the Sol Cayo Guillermo hotel belonging to the Melia hotel chain, in Jardines del Rey, Cuba. Then, by applying Computational Intelligence algorithms to this dataset, we achieve segment customers according to their non-verbal preferences, in order to increase their satisfaction, and therefore the client profitability. In order to achieve a good performance in the realization of this task, we have proposed two modifications of the Naïve Associative Classifier, whose results are compared with the most relevant computational algorithms of the state of the art. The experimentally obtained values of balanced accuracy and averaged F1 measure show that, by clearly improving the results of the state-of-the-art algorithms, our proposal is adequate to successfully use electronic customer relationship management in the tourist services provided by hotel chains.

ACS Style

Claudia Tusell-Rey; Ricardo Tejeida-Padilla; Oscar Camacho-Nieto; Yenny Villuendas-Rey; Cornelio Yáñez-Márquez. Improvement of Tourists Satisfaction According to Their Non-Verbal Preferences Using Computational Intelligence. Applied Sciences 2021, 11, 2491 .

AMA Style

Claudia Tusell-Rey, Ricardo Tejeida-Padilla, Oscar Camacho-Nieto, Yenny Villuendas-Rey, Cornelio Yáñez-Márquez. Improvement of Tourists Satisfaction According to Their Non-Verbal Preferences Using Computational Intelligence. Applied Sciences. 2021; 11 (6):2491.

Chicago/Turabian Style

Claudia Tusell-Rey; Ricardo Tejeida-Padilla; Oscar Camacho-Nieto; Yenny Villuendas-Rey; Cornelio Yáñez-Márquez. 2021. "Improvement of Tourists Satisfaction According to Their Non-Verbal Preferences Using Computational Intelligence." Applied Sciences 11, no. 6: 2491.

Journal article
Published: 06 February 2021 in Animals
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Dolphin-Assisted Therapies (DAT) are alternative therapies aimed to reduce anxiety levels, stress relief and physical benefits. This paper is focused on measuring and analyzing dolphins brain activity when DAT is taking place in order to identify if there is any differences in female dolphin’s neuronal signal when it is interacting with control or intervention subjects, performing our research in Delfiniti, Ixtapa, Mexico facilities. We designed a wireless and portable electroencephalographic single-channel signal capture sensor to acquire and monitor the brain activity of a female bottle-nose dolphin. This EEG sensor was able to show that dolphin activity at rest is characterized by high spectral power at slow-frequencies bands. When the dolphin participated in DAT, a 23.53% increment in the 12–30 Hz frequency band was observed, but this only occurred for patients with some disease or disorder, given that 0.5–4 Hz band keeps it at 17.91% when there is a control patient. Regarding the fractal or Self-Affine Analysis, we found for all samples studied that at the beginning the dolphin’s brain activity behaved as a self-affine fractal described by a power-law until the fluctuations of voltage reached the crossovers, and after the crossovers these fluctuations left this scaling behavior. Hence, our findings validate the hypothesis that the participation in a DAT of a Patient with a certain disease or disorder modifies the usual behavior of a female bottle-nose dolphin.

ACS Style

Jesús Moreno Escobar; Oswaldo Morales Matamoros; Erika Aguilar del Villar; Ricardo Tejeida Padilla; Ixchel Lina Reyes; Brenda Espinoza Zambrano; Brandon Luna Gómez; Víctor Calderón Morfín. Non-Parametric Evaluation Methods of the Brain Activity of a Bottlenose Dolphin during an Assisted Therapy. Animals 2021, 11, 417 .

AMA Style

Jesús Moreno Escobar, Oswaldo Morales Matamoros, Erika Aguilar del Villar, Ricardo Tejeida Padilla, Ixchel Lina Reyes, Brenda Espinoza Zambrano, Brandon Luna Gómez, Víctor Calderón Morfín. Non-Parametric Evaluation Methods of the Brain Activity of a Bottlenose Dolphin during an Assisted Therapy. Animals. 2021; 11 (2):417.

Chicago/Turabian Style

Jesús Moreno Escobar; Oswaldo Morales Matamoros; Erika Aguilar del Villar; Ricardo Tejeida Padilla; Ixchel Lina Reyes; Brenda Espinoza Zambrano; Brandon Luna Gómez; Víctor Calderón Morfín. 2021. "Non-Parametric Evaluation Methods of the Brain Activity of a Bottlenose Dolphin during an Assisted Therapy." Animals 11, no. 2: 417.

Journal article
Published: 18 December 2020 in región y sociedad
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El propósito de esta investigación es mostrar cómo la adopción del concepto manejo costero integrado en la política costera mexicana ha repercutido en la integración interinstitucional. Además, se estudia el influjo de la participación local en la conformación y activación de comités de playas limpias integrados por el gobierno, el sector privado y la sociedad. Puesto que se necesitan estudios locales que permitan evaluar esta política, se seleccionó Puerto Escondido como ejemplo de cambio a partir de las modificaciones en la política costera mexicana. Se usó la metodología de sistemas suaves y se realizó un diagnóstico mediante la visión de los comités de playas limpias. Como resultado se observó que la política costera avanza hacia una integración entre el gobierno y la sociedad, y sin embargo se requieren mecanismos que promuevan una mayor participación social. La presente investigación se limita a interpretar la perspectiva de dichos comités.

ACS Style

Olga Lidia Jiménez Arenas; Ricardo Tejeida Padilla; Jorge Armando Rojas Ramírez; Ana Lilia Coria Páez. Una aproximación sistémica al manejo costero integrado de playas turísticas mexicanas. región y sociedad 2020, 32, e1350 .

AMA Style

Olga Lidia Jiménez Arenas, Ricardo Tejeida Padilla, Jorge Armando Rojas Ramírez, Ana Lilia Coria Páez. Una aproximación sistémica al manejo costero integrado de playas turísticas mexicanas. región y sociedad. 2020; 32 ():e1350.

Chicago/Turabian Style

Olga Lidia Jiménez Arenas; Ricardo Tejeida Padilla; Jorge Armando Rojas Ramírez; Ana Lilia Coria Páez. 2020. "Una aproximación sistémica al manejo costero integrado de playas turísticas mexicanas." región y sociedad 32, no. : e1350.

Journal article
Published: 07 December 2020 in Sensors
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There are several pathologies attacking the central nervous system and diverse therapies for each specific disease. These therapies seek as far as possible to minimize or offset the consequences caused by these types of pathologies and disorders in the patient. Therefore, comprehensive neurological care has been performed by neurorehabilitation therapies, to improve the patients’ life quality and facilitating their performance in society. One way to know how the neurorehabilitation therapies contribute to help patients is by measuring changes in their brain activity by means of electroencephalograms (EEG). EEG data-processing applications have been used in neuroscience research to be highly computing- and data-intensive. Our proposal is an integrated system of Electroencephalographic, Electrocardiographic, Bioacoustic, and Digital Image Acquisition Analysis to provide neuroscience experts with tools to estimate the efficiency of a great variety of therapies. The three main axes of this proposal are: parallel or distributed capture, filtering and adaptation of biomedical signals, and synchronization in real epochs of sampling. Thus, the present proposal underlies a general system, whose main objective is to be a wireless benchmark in the field. In this way, this proposal could acquire and give some analysis tools for biomedical signals used for measuring brain interactions when it is stimulated by an external system during therapies, for example. Therefore, this system supports extreme environmental conditions, when necessary, which broadens the spectrum of its applications. In addition, in this proposal sensors could be added or eliminated depending on the needs of the research, generating a wide range of configuration limited by the number of CPU cores, i.e., the more biosensors, the more CPU cores will be required. To validate the proposed integrated system, it is used in a Dolphin-Assisted Therapy in patients with Infantile Cerebral Palsy and Obsessive–Compulsive Disorder, as well as with a neurotypical one. Event synchronization of sample periods helped isolate the same therapy stimulus and allowed it to be analyzed by tools such as the Power Spectrum or the Fractal Geometry.

ACS Style

Jesús Jaime Moreno Escobar; Oswaldo Morales Matamoros; Ricardo Tejeida Padilla; Liliana Chanona Hernández; Juan Pablo Francisco Posadas Durán; Ana Karen Pérez Martínez; Ixchel Lina Reyes; Hugo Quintana Espinosa. Biomedical Signal Acquisition Using Sensors under the Paradigm of Parallel Computing. Sensors 2020, 20, 6991 .

AMA Style

Jesús Jaime Moreno Escobar, Oswaldo Morales Matamoros, Ricardo Tejeida Padilla, Liliana Chanona Hernández, Juan Pablo Francisco Posadas Durán, Ana Karen Pérez Martínez, Ixchel Lina Reyes, Hugo Quintana Espinosa. Biomedical Signal Acquisition Using Sensors under the Paradigm of Parallel Computing. Sensors. 2020; 20 (23):6991.

Chicago/Turabian Style

Jesús Jaime Moreno Escobar; Oswaldo Morales Matamoros; Ricardo Tejeida Padilla; Liliana Chanona Hernández; Juan Pablo Francisco Posadas Durán; Ana Karen Pérez Martínez; Ixchel Lina Reyes; Hugo Quintana Espinosa. 2020. "Biomedical Signal Acquisition Using Sensors under the Paradigm of Parallel Computing." Sensors 20, no. 23: 6991.

Journal article
Published: 07 September 2020 in Sustainability
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The use of virtual and immersion technologies has expanded considerably due to their impact on user experience, economy, knowledge, and sustainable conservation of cultural heritage according to studies conducted in various parts of the world in different disciplines (architecture, economy, entertainment, health, tourism, etc.), including on tourism in Mexico. These technologies are used in some archaeological sites, but development and implementation are scarce due to the lack of economic strategies, infrastructure, and human capital, which are preventing the sustainable exploitation of those sites, although some of these sites have met the basic requirements for providing a better experience to visitors. However, these sites should be studied to propose integral solutions not only to improve the tourist experience, but also to assist in their protection, conservation, and sustainable development. Here, we used knowledge from the soft systems methodology and the hologram generation system to generate proposals to solve the problem described. The result is a sustainable historical-cultural model based on the systemic approach, whose objective is to positively impact the visitor experience while maintaining harmony with the environment.

ACS Style

Angel Ambrosio Arias; Jesús Moreno Escobar; Ricardo Padilla; Oswaldo Matamoros. Historical-Cultural Sustainability Model for Archaeological Sites in Mexico Using Virtual Technologies. Sustainability 2020, 12, 7337 .

AMA Style

Angel Ambrosio Arias, Jesús Moreno Escobar, Ricardo Padilla, Oswaldo Matamoros. Historical-Cultural Sustainability Model for Archaeological Sites in Mexico Using Virtual Technologies. Sustainability. 2020; 12 (18):7337.

Chicago/Turabian Style

Angel Ambrosio Arias; Jesús Moreno Escobar; Ricardo Padilla; Oswaldo Matamoros. 2020. "Historical-Cultural Sustainability Model for Archaeological Sites in Mexico Using Virtual Technologies." Sustainability 12, no. 18: 7337.

Journal article
Published: 05 December 2019 in Textual
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Small rural producers of Mexico City have had to adapt to current economic growth models, as well as to the social restructuring derived from the expansion of the urban area that has brought about a geographical, economic and social imbalance generating problems among them due to the lack of bonds and information flows. Thus, small rural producers have difficulties in their interaction with other economic agents, which affects the innovation processes that originate competitiveness. Therefore the objective of this research was to understand the innovation processes of small rural producers of Mexico City through a systematic approach identifying the relations that arise between system agents and highlighting the role of systemic brokers of innovation. The methodology used is the Soft Systems Methodology. The results show the significance of the intervention of systemic brokers in innovation processes of rural producers to integrate them, to take into account the different perspectives and to establish linkages between the participating actors, in addition to promoting the dialogue and cooperation required for innovations to succeed, and increase their competitiveness. Los pequeños productores rurales de la Ciudad de México han tenido que adaptarse a los modelos de crecimiento económico actual, así como a las reestructuraciones sociales derivadas del crecimiento de la zona urbana que ha traído consigo un desequilibrio geográfico, económico y social generando problemas entre ellos por la falta de vínculos y flujos de información. Es así que, los pequeños productores rurales experimentan dificultades en la interacción con otros agentes económicos, lo que incide en los procesos de innovación que generan competitividad. Por lo anterior, el objetivo de esta investigación fue comprender los procesos de innovación de los pequeños productores rurales de la Ciudad de México a través de un enfoque sistémico identificando las relaciones que surgen entre los agentes del sistema y destacando el papel de los gestores sistémicos de la innovación. La metodología utilizada es la Metodología de Sistemas Suaves, los resultados obtenidos muestran la importancia de la intervención de los gestores sistémicos en los procesos de innovación de los productores rurales para integrarlos, tomar en cuenta las diferentes perspectivas y establecer vínculos entre los actores participantes, además de promover el diálogo y la cooperación necesaria para que las innovaciones tengan éxito y aumenten su competitividad.

ACS Style

Dolores Juárez Díaz; Programa De Doctorado En Gestión Y Políticas De La Innovación. México Instituto Politécnico Nacional; Ana Lilia Coria Páez; Ricardo Tejeida Padilla. RELEVANCE OF SYSTEMIC BROKERS IN INNOVATION PROCESSES OF RURAL PRODUCERS IN MEXICO CITY. Textual 2019, 115 -155.

AMA Style

Dolores Juárez Díaz, Programa De Doctorado En Gestión Y Políticas De La Innovación. México Instituto Politécnico Nacional, Ana Lilia Coria Páez, Ricardo Tejeida Padilla. RELEVANCE OF SYSTEMIC BROKERS IN INNOVATION PROCESSES OF RURAL PRODUCERS IN MEXICO CITY. Textual. 2019; (74):115-155.

Chicago/Turabian Style

Dolores Juárez Díaz; Programa De Doctorado En Gestión Y Políticas De La Innovación. México Instituto Politécnico Nacional; Ana Lilia Coria Páez; Ricardo Tejeida Padilla. 2019. "RELEVANCE OF SYSTEMIC BROKERS IN INNOVATION PROCESSES OF RURAL PRODUCERS IN MEXICO CITY." Textual , no. 74: 115-155.

Journal article
Published: 09 November 2019 in Sustainability
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Mexico City generates 12 thousand tons of Municipal Solid Waste (MSW) per day, which places it as one of the cities that produces the most MSW in the world. However, the treatments used in the city are not enough for recycling materials and organics valorization of at least 45% of the MSW, which is the minimum for a medium-high-income city. To put in a global context the deficiency in Municipal Solid Waste Management (MSWM) in Mexico City and evaluate the policies that have been implemented thus far, Wasteaware benchmark Indicators for Integrated Sustainable Waste Management (ISWM) were used to obtain a desired profile for the comprehensive MSWM in Mexico City. The Wasteaware Benchmark Indicators have been tested in more than 50 cities around the world. The results showed that in Mexico City, certain aspects of governance present the most considerable delay and, at the same time, that there are certain areas of opportunity to improve the efficiency of MSWM in its physical aspects, such as collection systems or treatment services.

ACS Style

Francisco Gutiérrez Galicia; Ana Lilia Coria-Páez; Ricardo Tejeida Padilla. A Study and Factor Identification of Municipal Solid Waste Management in Mexico City. Sustainability 2019, 11, 6305 .

AMA Style

Francisco Gutiérrez Galicia, Ana Lilia Coria-Páez, Ricardo Tejeida Padilla. A Study and Factor Identification of Municipal Solid Waste Management in Mexico City. Sustainability. 2019; 11 (22):6305.

Chicago/Turabian Style

Francisco Gutiérrez Galicia; Ana Lilia Coria-Páez; Ricardo Tejeida Padilla. 2019. "A Study and Factor Identification of Municipal Solid Waste Management in Mexico City." Sustainability 11, no. 22: 6305.

Journal article
Published: 05 July 2019 in Mercados y Negocios
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Esta investigación se realizó con productores de amaranto del pueblo de Santiago Tulyehualco en la Ciudad de México y tiene como objetivo medir la relación entre el capital social, la innovación y la competitividad, el enfoque de investigación utilizado fue el mixto y se utilizó el método econométrico. El trabajo se llevó a cabo en dos etapas; en la fase cualitativa se realizaron entrevistas a los productores y con esa información se elaboró el cuestionario aplicado en la parte cuantitativa. Con los datos obtenidos se llevó a cabo el análisis de regresión, los resultados muestran que el impacto del capital social en la competitividad de las Mipymes productoras de amaranto, no es significativo; a diferencia de la innovación, cuyo impacto si es significativo en la competitividad de este tipo de empresas.

ACS Style

Dolores Juárez Díaz; Ana Lilia Coria Páez; Ricardo Tejeida Padilla. Impacto del capital social e innovación en la competitividad de productores de amaranto en México. Mercados y Negocios 2019, 105 -128.

AMA Style

Dolores Juárez Díaz, Ana Lilia Coria Páez, Ricardo Tejeida Padilla. Impacto del capital social e innovación en la competitividad de productores de amaranto en México. Mercados y Negocios. 2019; (40):105-128.

Chicago/Turabian Style

Dolores Juárez Díaz; Ana Lilia Coria Páez; Ricardo Tejeida Padilla. 2019. "Impacto del capital social e innovación en la competitividad de productores de amaranto en México." Mercados y Negocios , no. 40: 105-128.

Journal article
Published: 01 July 2019 in JAINA Costas y Mares ante el Cambio Climático
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Coastal zones are important for the development of human activities, their use has transcended by the goods and services that provide for society ranging from support, climate regulation and economic use to recreation. So tourism should be an example of good and service provided by the coasts that involves economic and recreational purposes, but also for environmental conservation and responsible social use. The use of beaches as tourist spaces, derived an important socio-environmental dynamic that has not always been beneficial for the environment. The urban growth and the massification of these spaces has caused pollution and environmental pressure on coastal environments, especially in the beaches that had a traditional growth lacking in planning. The coastal zone for tourist activity represents complex social reproduction scenarios that must be studied from methodologies that allow the involvement of the multiple actors involved to improve the management of these spaces. In this sense, it is considered that the connection between the socio-environmental peculiarities of the coasts should be based on local studies that allow giving a leading role to the community towards a sustainable use of the coasts. For this reason, the case of Puerto Escondido Oaxaca is taken as an example, with the aim of developing a management proposal based on the Soft Systems Methodology for sustainable self-management. This methodology, due to its flexibility, allowed generating a participatory diagnosis to create improvement proposals. The results show a conceptual model of self-management as an approach to the improvement of beach management, using these beaches in Oaxaca as an example. Keywords: Tourist beaches, Self-management, Systemic Approach.

ACS Style

O.L. Jiménez Arenas; R. Tejeida Padilla; J. Ramos Sáenz Pardo; V.R. Oliva Aguilar. Hacia una autogestión sustentable de playas turísticas desde un Enfoque Sistémico. JAINA Costas y Mares ante el Cambio Climático 2019, 1, 41 -58.

AMA Style

O.L. Jiménez Arenas, R. Tejeida Padilla, J. Ramos Sáenz Pardo, V.R. Oliva Aguilar. Hacia una autogestión sustentable de playas turísticas desde un Enfoque Sistémico. JAINA Costas y Mares ante el Cambio Climático. 2019; 1 (1):41-58.

Chicago/Turabian Style

O.L. Jiménez Arenas; R. Tejeida Padilla; J. Ramos Sáenz Pardo; V.R. Oliva Aguilar. 2019. "Hacia una autogestión sustentable de playas turísticas desde un Enfoque Sistémico." JAINA Costas y Mares ante el Cambio Climático 1, no. 1: 41-58.

Journal article
Published: 07 December 2018 in Revista de El Colegio de San Luis
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Este artículo tiene el objetivo de repensar sistémicamente las prácticas en la responsabilidad social corporativa en las pequeñas y medianas empresas turísticas. El enfoque es de orientación sistémica utilizando el modelo del sistema viable, para identificar los factores vinculados a la responsabilidad social corporativa. Con la aplicación del modelo del sistema viable y de los criterios internacionales, las pequeñas y medianas empresas pueden establecer sus propios principios para ejercer la responsabilidad social corporativa en su entorno. La literatura revisada aporta solo una orientación para gestionar la responsabilidad social corporativa, pero es conveniente aplicarlo en un estudio de caso. La metodología puede apoyar a establecer estrategias para empezar a incorporar la responsabilidad social corporativa en los modelos de negocio de las pequeñas y medianas empresas turísticas. La industria del turismo necesita trascender de la filantropía pasiva a la responsabilidad social activa con el uso de modelos sistémicos en las pequeñas y medianas empresas.

ACS Style

Susana Romero Juárez; Ricardo Tejeida Padilla; Isaias Badillo Piña. El Sistema de Responsabilidad Social Corporativa como fundamento de la Innovación en PYME turísticas. Revista de El Colegio de San Luis 2018, 8, 327 -354.

AMA Style

Susana Romero Juárez, Ricardo Tejeida Padilla, Isaias Badillo Piña. El Sistema de Responsabilidad Social Corporativa como fundamento de la Innovación en PYME turísticas. Revista de El Colegio de San Luis. 2018; 8 (17):327-354.

Chicago/Turabian Style

Susana Romero Juárez; Ricardo Tejeida Padilla; Isaias Badillo Piña. 2018. "El Sistema de Responsabilidad Social Corporativa como fundamento de la Innovación en PYME turísticas." Revista de El Colegio de San Luis 8, no. 17: 327-354.

Journal article
Published: 20 April 2017 in Acta Universitaria
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Using Soft Systems Methodology (SSM), the Chinese Outbound Market System is defined, and improvements to Mexican Tourist Supply regarding Chinese consumers are set based on cybersystems principles. An interpretation of the system is given, and the recursive levels, interrelations, and conflicts are determined; interactions between factors are interpreted. By applying Viable Systems Model precepts, Relevant Subsystems required for viability are specified. Optimum systemic integration at the collective level to improve Mexican tourist supply regarding Chinese consumers is detailed. Also, individual attributes that will lead to complementarity of interrelations for an evolution of the overall system are listed due to their relevance for stimulating Mexican tourist supply consumption by the Chinese outbound market.

ACS Style

Tanya Arenas Reséndiz; Ricardo Tejeida Padilla; Oswaldo Morales Matamoros; Ana Lilia Coria Páez; Isaías Badillo Piña. The Soft Systems Methodology and the Viable System Model to improve mexican tourist supply regarding chinese consumers. Acta Universitaria 2017, 27, 53 -64.

AMA Style

Tanya Arenas Reséndiz, Ricardo Tejeida Padilla, Oswaldo Morales Matamoros, Ana Lilia Coria Páez, Isaías Badillo Piña. The Soft Systems Methodology and the Viable System Model to improve mexican tourist supply regarding chinese consumers. Acta Universitaria. 2017; 27 (2):53-64.

Chicago/Turabian Style

Tanya Arenas Reséndiz; Ricardo Tejeida Padilla; Oswaldo Morales Matamoros; Ana Lilia Coria Páez; Isaías Badillo Piña. 2017. "The Soft Systems Methodology and the Viable System Model to improve mexican tourist supply regarding chinese consumers." Acta Universitaria 27, no. 2: 53-64.

Journal article
Published: 01 January 2016 in International Journal of Advanced Computer Science and Applications
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ACS Style

Jesus Jaime; Oswaldo Morales-Matamoros; Ricardo Tejeida-Padilla; Ana Lilia; Teresa Ivonne. WQbZS: Wavelet Quantization by Z-Scores for JPEG2000. International Journal of Advanced Computer Science and Applications 2016, 7, 1 .

AMA Style

Jesus Jaime, Oswaldo Morales-Matamoros, Ricardo Tejeida-Padilla, Ana Lilia, Teresa Ivonne. WQbZS: Wavelet Quantization by Z-Scores for JPEG2000. International Journal of Advanced Computer Science and Applications. 2016; 7 (11):1.

Chicago/Turabian Style

Jesus Jaime; Oswaldo Morales-Matamoros; Ricardo Tejeida-Padilla; Ana Lilia; Teresa Ivonne. 2016. "WQbZS: Wavelet Quantization by Z-Scores for JPEG2000." International Journal of Advanced Computer Science and Applications 7, no. 11: 1.

Journal article
Published: 01 July 2015 in Comunicación y Sociedad
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ACS Style

Berna Leticia Valle Canales; Instituto Politécnico Nacional; Sandra L. Murillo Sandoval; Isaías Badillo Piña; Ignacio Peón Escalante; Oswaldo Morales Matamoros; Ricardo Tejeida Padilla. Outline of semiotics with systemic perspective. Comunicación y Sociedad 2015, 215 -242.

AMA Style

Berna Leticia Valle Canales, Instituto Politécnico Nacional, Sandra L. Murillo Sandoval, Isaías Badillo Piña, Ignacio Peón Escalante, Oswaldo Morales Matamoros, Ricardo Tejeida Padilla. Outline of semiotics with systemic perspective. Comunicación y Sociedad. 2015; (24):215-242.

Chicago/Turabian Style

Berna Leticia Valle Canales; Instituto Politécnico Nacional; Sandra L. Murillo Sandoval; Isaías Badillo Piña; Ignacio Peón Escalante; Oswaldo Morales Matamoros; Ricardo Tejeida Padilla. 2015. "Outline of semiotics with systemic perspective." Comunicación y Sociedad , no. 24: 215-242.

Journal article
Published: 01 March 2012 in Fractals
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Telecommunication service providers, also called operators or carriers, must maintain 99.999% of their telecom network availability. To avoid or mitigate the effects of an outage in the network, carriers perform different activities to restore service. Spare parts management plays an important role in meeting the required service. Unfortunately, the closed-loop supply chain that supports the availability of spare parts experiences variability in its processes as a result of endogenous and exogenous variables that make matching the recovery process with the demand process difficult. Understanding the effect of the variables on the variability outcome and the emergence of the variability can help to guide the development of future mathematical models for the management of spare parts. In this article, a complex system approach to analyze the variability behavior is presented.

ACS Style

Mauricio Flores-Cadena; Oswaldo Morales; Ricardo Tejeida-Padilla; Isaías Badillo-Piña; Juan De La Cruz Mejía-Téllez. THE EMERGENCE OF AFTER-SALES SPARE PARTS SUPPLY CHAIN VARIABILITY IN A TELECOM FIRM — A COMPLEX SYSTEM APPROACH. Fractals 2012, 20, 1 -16.

AMA Style

Mauricio Flores-Cadena, Oswaldo Morales, Ricardo Tejeida-Padilla, Isaías Badillo-Piña, Juan De La Cruz Mejía-Téllez. THE EMERGENCE OF AFTER-SALES SPARE PARTS SUPPLY CHAIN VARIABILITY IN A TELECOM FIRM — A COMPLEX SYSTEM APPROACH. Fractals. 2012; 20 (1):1-16.

Chicago/Turabian Style

Mauricio Flores-Cadena; Oswaldo Morales; Ricardo Tejeida-Padilla; Isaías Badillo-Piña; Juan De La Cruz Mejía-Téllez. 2012. "THE EMERGENCE OF AFTER-SALES SPARE PARTS SUPPLY CHAIN VARIABILITY IN A TELECOM FIRM — A COMPLEX SYSTEM APPROACH." Fractals 20, no. 1: 1-16.