Wae Rebo Village is one of the tourism objects located in Manggarai Regency, NTT; the local tourist attraction is the community’s effort to maintain traditional houses commonly called Mbaru Niang. The purpose of the study was to develop a model for the development of the Wae Rebo tourist village with a technological approach. The concepts used are tourism development, local wisdom, Sustainability Tourism and People’s Economy. The research method uses a qualitative approach by observing the research object, namely, the potential for tourist attractions and the condition of social and cultural communities as well as conducting interviews with traditional leaders. The results of the research on the attractiveness of Wae Rebo are traditional houses, namely, Mbaru Niang and nature tourism. The development of Wae Rebo maintains local wisdom by maintaining cultural heritage and the sustainability of social capital is the hallmark of the Wae Rebo tourist village in maintaining the community’s economy. However, a technological infrastructure approach is needed for marketing local products in the form of coffee and woven fabrics, as well as the role of the government as a companion, especially in improving human resource capabilities because tourism villages are included in the category of developing tourist villages, so that their sustainability can be maintained towards an independent tourist village.

The purpose of the study was to determine customer perceptions of the marketing mix and customer loyalty of the executive outpatient polyclinic at Hermina Galaxy Hospital. Descriptive research included 98 respondents who use health services. The results of the research on product, price, people, place, promotion, process and physical evidence as well as customer loyalty concluded that the highest percentage of the price element is 96.9%. This is the customer’s motive in choosing service products according to customer abilities where 84% of the respondents agreed. In all, 80% of the respondents were satisfied with the services provided by the hospital so that customers carry out reuse.

The study aims to improve the quality of human resources and services at Alia Hospital Depok through evaluation of training programs. The approach used is the Donald Kirkpatrick model evaluation which is a common method used in evaluating the effectiveness of training. The main problem faced by Alia Hospital Depok is the lack of evaluation conducted on the training programs that have been held. Therefore, training evaluation needs to be considered to improve the quality of human resources and services provided. The research method used is a survey by distributing questionnaires to service excellent training participants to evaluate their reactions to the training program. The findings show that the majority of training participants were satisfied with the training program and gave positive feedback to the training organizers. With a good and measurable evaluation, the management of Alia Hospital Depok can get feedback on the success of the training and improve the quality of human resources and services provided in the hospital. Therefore, evaluation of training programs needs to be an important part of efforts to improve the quality of human resources and health services at Alia Hospital Depok. can be done effectively.

Hospital Pharmacy Installation, a unit in a hospital where all pharmaceutical work activities are carried out starting from manufacturing, quality control of pharmaceutical preparations, control of supplies, prescription services, drug information services, counseling, clinical pharmacy in the room to anticipate shortages and stockouts of drugs. using the EOQ (Economic Order Quantity) and ROP (Reorder Point) methods. This study aims to describe the planning for ordering drugs at the Hermina Grand Wisata Hospital pharmacy in 2020. (1) Find out the number of drugs to be ordered using the EOQ calculation. (2) Knowing the time of reordering with the calculation of ROP. Quantitative descriptive research using the EOQ and ROP methods. Primary data was obtained from observation and secondary data from data on drug sales in 2020 at the Hermina Grand Wisata Hospital pharmacy. The research results obtained the optimal number of drug orders using EOQ calculations to get varied results. Starting from 1-922 items for one order. Based on 816 drugs, 5 of which were used as examples and got the calculation results for Sanmol Tab 500 mg of 922 per order, Lactamam Kapl-N drug of 234 per order, Sporetik Caps 200 mg of 72 per order, Pumpitor drug 20 mg Cap 98 per order and 30mg Lapraz Cap 97 per order. The reorder point taken from 5 drug samples yielded 248 for Sanmol Tab 500 mg, Lactamam Kapl-N with a reorder point of 180, Sporetik Caps 200 mg, namely 158, Pumpitor Cap 20 mg, namely 136 and Lapraz Cap 30 mg. 122. This amount is the ideal amount for reordering to avoid stock shortages.

The process of submitting a claim for a COVID-19 patient file that has been sent is verified by BPJS Kesehatan to ensure the suitability of the diagnosis and procedure on the bill with the ICD-10 and ICD-9 CM codes. Lack of files or data on claim submissions found after the verification process may occur. This is due to differences in diagnosis or dispute. This study aims to determine the proportion of suitability of COVID-19 inpatient claim files. The quantitative descriptive research methodology uses secondary data from reports on the results of the verification of claim files for COVID-19 inpatients for the May-July 2020 period with a sample of 114 files. The results of the study at the JKN unit of Hermina Hospital, Depok, obtained 56.14% claim files for COVID-19 inpatients who were dismissed in May-July 2020. The factors causing the dispute claim are the identity, the criteria for the COVID-19 insurance patient are not appropriate, and the files are incomplete. The cause of the dispute claim based on the highest participant criteria is caused by unsuitable comorbidities/comorbidities. The cause of the dispute claim based on incomplete files was due to the incomplete details of the burial of the corpse.

The Instagram social media platform is used to disseminate information digitally by displaying images, text and videos. Hospital X utilizes Instagram social media as a promotional medium to facilitate the dissemination of health information and introduce a service or product that is widely available. Quantitative descriptive research using secondary data in the form of data on digital activity reports for February - April 2023 obtained from the hospital’s Instagram account at RS X. The results of the study show that the Instagram Engagement Rate at RS X is the Instagram engagement rate qualification at 2.43%. The number of engagements on a quarterly basis increased from February (1026), March (1479) and April (2519). The average engagement rate for the quarter period was 29.21% with the highest ERR in uploads of heart education content with a score of 2.72%, 136 likes, 5 comments, 17 shares and 5802 reached, while the lowest ERR is in uploads. promotional content for the MCU service package with a score of 1.72%, 15 likes, 0 comments, 1 share and 929 reached. The use of engagement collaboration features increased by 4%.