This research aims to examine the mediating effects of eco-innovation practices in the relationship between the drivers of eco-innovation and the performance of tourism and hospitality enterprises. A quantitative approach was adopted in this research using questionnaire surveys as an instrument for collecting primary data. Based on the convenience sampling technique, a total of 550 questionnaire forms were distributed to five-star hotels and travel agencies in Cairo. Out of the distributed forms, only 400 forms were filled out and returned to the researchers and thus valid for analysis, representing a response rate of 72.7%. Structural Equation Modeling (SEM) using partial least squares (PLS-SEM) was employed to test the research model. The results showed the significant effect of independent variables on dependent variables through mediating variables. Multiplied path coefficients were used to measure the confidence interval (CI) for measuring the mediating relationship. The results supported the effect of eco-innovation practices as a mediating factor in the relationship between the drivers of eco-innovation and the performance of tourism and hospitality enterprises. The findings also showed that the eco-innovation drivers, which include management awareness, organizational capabilities, and environmental strategy, have a significant effect on eco-innovation practices and tourism/hospitality enterprise performance when integrating the mediating variables of eco-innovation practices. There are a few studies that have also examined a conceptual framework to examine eco-innovation practices as mediating factors in the relationship between the drivers of eco-innovation and the performance of tourism and hospitality enterprises in terms of five-star hotels and travel agencies in Egypt. Consequently, this research contributes to the literature related to tourism and hospitality management through highlighting the mediating effect of eco-innovation practices on the relationship between the drivers of eco-innovation and the performance of tourism and hospitality enterprises.

Today, the Internet of Things (IoT) is considered a very important issue in designing and mentoring services in tourism and hospitality. In the digitalization era achieve customer satisfaction is becoming difficulty especially during the pandemic of Covid-19 in tourism and hospitality industry. For that, hotel and airline industry is seeking to innovate in the services it provides to customers. IoT is one such innovation, which has been reviewed in many studies and scientific research. This research aims to identify the impact of IoT on customer satisfaction in hotel and airline industry in Egypt. The methodology of this research is based on a quantitative approach to achieve its aim and to test the research hypotheses. A convenience sample technique was chosen to collect data from five-star hotels guests in Cairo and airlines passengers. Questionnaire forms are used for collecting data in the current research. The total number of questionnaires forms distributed was 400 forms out of which only 300 have been returned back with response rate 75%. SPSS (version, 26) software was used for analysis data. The results of this research reported that the IoT has a positive impact on customer satisfaction in hotel and airline industry. The results of this research were significant at p ≤ 0.05, which indicated that IoT variables of application, security, and cost have a statistically significant impact on customer satisfaction. This research studied the impact of IoT on customer satisfaction in hotel and airline industry in Egypt. This study is useful for many researchers, academics, and practitioners in the tourism and hospitality industry, as it contributes to recognizing the importance of IoT and its enormous potential, especially in the hotel and airline industry.

This research aims to identify the natural and geological features of Jebel Qatrani and to explore the role of geosite management in enhancing Jebel Qatrani as geotourism sites. A single case study was applied to reach the research aim. This research is based on a qualitative approach to obtain adequate information for achieving the research aim, direct observation was used for data collection. The results revealed that Jebel Qatrani has attractions such as fossils, rocks, mountains, and fossilized trees. The results indicated that Jebel Qatrani is characterized by unique diversity in geological and geomorphological. Jebel Qatrani has a history and geological importance. The results reported that there is a lack of marketing activities or promotion plans for promoting Jebel Qatrani. Also, there is no pamphlet and brochures to provide information to visitors. The results reported that there is a lack of signboard in place, and there is no food and beverage service. This research has several limitations. Firstly, this research focused on one case study of Jebel Qatrani. Â Secondly, the literature showed there had been a clear lack of prior research studies on geotourism sites in Egypt, in particularly Jebel Qatrani. Future research should address more geosites in Egypt; it also should undertake to test the findings of this research.Keywords: Attraction, Egypt, Geoheritage, Geosite, Geotourism, Management.

Coastal tourism and beach resorts are considered the most vulnerable tourism activities to climate change. This paper seeks to achieve two objectives: first, to examine climate change's impact on the value of tourists' experience in coastal tourism and beach resorts; Secondly, to identify the adaptation strategies applied to coastal tourism and beach resort hotels to reduce the negative effects of climate changes. A quantitative approach was adopted in this research to test the study hypotheses. Hurghada was selected as a case study. A convenience sample technique was chosen in this research to collect data from visitors of coastal tourism and beach resort hotel guests. A total of 250 questionnaires were distributed, and only 175 were returned and valid for analysis with a response rate of 70%. The findings showed that coastal tourism and beach resort hotels on the Red Sea are highly vulnerable to potential climate change risks such as floods, rising sea levels and rising temperatures. Also, the findings showed that climate changes negatively affect coastal tourism and beach resort hotels, affecting the value of the tourist experience. In addition, the results indicated that coastal tourism and beach resort hotels on the Red Sea coast in Hurghada are exposed to significant financial losses due to the threats of climate change. Beach resort hotels must be able to adapt to climate changes and mitigate their effects.

This research aims to identify the role of natural and geological features and geosite management in increasing the demand of Hassana Dome Protected Area in Egypt. A single case study was applied in this research. A mixed approach was used to obtain adequate information for achieving the research aim, two stages were considered to be the most appropriate form of data collection instruments, multiple sources of data collections, including questionnaire and direct observation to gather a mix of quantitative and qualitative data. A convenience sample technique was chosen in this research. The total number of distributed questionnaires was 250 copies. The final returned questionnaires were 190 copies with 76% response rate and the program of (SPSS, version 25) was used for analysing data. The results show that there was no demand for visiting Hassana Dome Protected Area. However, it has an attraction that helps it to be geotourism sites. The results indicated that Hassana Dome Protected Area is characterized by unique diversity in geological and geomorphological. As well, it has a history and geological importance and the interest of scientists and researchers, and it has an aesthetic value that targets tourists. The results reported that there are no suitable programs to promote tourism awareness of the importance of geotourism sites. The results showed that there is no plan for development and there is a lack of marketing activities or promotion plan for promoting Hassana Dome Protected Area. This research has a number of limitations were, firstly, this research focused on one case study of Hassana Dome Protected Area. Secondly, the literature showed there had been clear lack of prior research studies on geotourism site in Egypt, in particularly Hassana Dome Protected Area. Future research should address more geosites in Egypt, it also should undertake to test the findings of this research.

Nowadays with the global competitive environment around the world is forcing the Tourism and Hospitality firms to search for new sustainable strategies to distinguish itself from its competitors. One of the core directions in this context is ISO 10015 that could improve and develop the employees' capabilities and enterprises’ to stay competitive. The main aim of this research is to investigate the extent of adopting international training standards (ISO10015) and its impact on organizational excellence through improving employees’ performance in Egyptian resorts and tourism companies. Therefore, this research focuses on the following six stages analyzing performance problems, defining training needs, designing and planning training, providing for the training, evaluating training outcomes, monitoring and improving as primary motives for improving and guarantee employees’ performance and organizational excellence. The research is based on a quantitative method to reach its aim. The range of this research is limited to all managers of human resources and training at five-star resorts and tourism agencies (Category A) in Hurghada City in Egypt which accounted to 23 hotels and 63 tourism agencies according to (EHA, 2018) and (ETAA, 2018). Data collection was carried out during the period from October to December 2020. The research model that employd structural equation modeling was evaluated. This research finding revealed (1) the adoption of ISO 10015 training phases has a significant positive impact on improving employees' performance; (2) improved employees’ performance also has a significant positive impact on organizational excellence. Therefore, human resources and training managers will have important insights on how to enhance develop and manage employees’ performance thus achieving organizational excellence in the Egyptian tourism and hospitality sector by adopting ISO 10015 training.