This paper aims to evaluate customer perceptions regarding the benefits generated by sustainability 4.0 in the banking sector through a survey. A structured questionnaire was developed with 55 factors divided into economic, social, and environmental dimensions. A total of 90 questionnaires were collected. Descriptive statistics and Kendall’s coefficient of agreement were used with the intention of measuring the degree of agreement or disagreement between bank customers’ responses. The results indicated a positive perception of customers regarding the relationship between sustainable practices and economic, social, and environmental aspects, with a relatively high agreement. The best-rated benefits were related to economic and environmental aspects, such as reducing service time and efficient use of digital resources. However, there was a diversity of opinions regarding social aspects, with some issues receiving lower ratings, especially related to the permanence of employees and the autonomy of elderly customers. This suggests concerns about the impact of technology on maintaining banking jobs and the accessibility of financial services for specific groups, such as the elderly. It is concluded that by focusing on customer perception, the study offers a holistic view of the implications of sustainability 4.0, going beyond traditional analyses focused on organizations.

This paper addresses the concept of Sustainability 4.0 in services, which can be defined as an integrated approach that seeks to balance the dimensions of the triple bottom line (economic, social, and environmental factors) using Industry 4.0, enabling technologies to improve organizational processes. This paper aims to identify the contextual relationships between the sustainable solutions of I4.0 based on the principles and pillars of Industry 4.0 in services while using Interpretive Structural Modeling (ISM). The ISM model, composed of 16 sustainable solutions, was developed based on the vision of a law firm manager and validated by 19 experts. As a result, the model presented a six-level hierarchy for sustainable solutions and classified sustainable solutions for law firms as Dependent Sustainable Solutions, Liaison Sustainable Solutions, and Independent Sustainable Solutions. Moreover, this study highlights the importance of sustainable solutions in Industry 4.0 in services, raising awareness of the need for sustainable practices in organizations. Therefore, this research contributes to the advancement of scientific knowledge, offers practical guidance for law firm managers, and promotes sustainability in Industry 4.0 in services, benefiting both academia and society.

The civil construction sector is crucial to global economic development, influencing GDP and driving innovation with Industry 4.0 technologies such as BIM and IoT. However, how these technologies can be effectively aligned with the principles of Sustainability 4.0 within the framework of Construction 4.0 remains unclear. This paper aims to identify the barriers and drivers related to the impact of adopting Industry 4.0 enabling technologies on Sustainability 4.0 in the construction sector. To achieve this, we conducted a Systematic Literature Review (SLR) using articles from the Web of Science and Scopus databases, focusing on the period from 2021 to 2025. The methodology applied enabled a comprehensive analysis of 50 articles, highlighting challenges, barriers, and potential facilitators in the adoption of Sustainability 4.0 practices. Among the key findings, advanced technologies such as BIM and IoT have shown positive impacts on sustainability dimensions, like reducing energy consumption; yet, practical implementation still encounters significant barriers, including high costs and insufficient public policies. Only 30% of the reviewed articles discuss adoption in less developed regions, indicating geographical disparity in the application of these technologies. The paper provides valuable insights for managers and policymakers on overcoming existing barriers, emphasizing the importance of innovative business models and the need for cultural and educational adaptation. The study suggests that, with a collaborative approach and adequate support policies, Industry 4.0 technologies can transform sustainable practices in civil construction, fostering a more balanced and environmentally responsible economy.

The potential of Industry 4.0 enabling tools is emerging as a strategic factor for the adaptation and innovation of companies in the clothing sector. Thus, the aim is to identify global trends and practices in I4.0 applications in the clothing sector based on a systematic literature review. From the systematic literature review, 11 articles were selected from the Scopus and Web of Science databases. The results showed global trends in the application of I4.0 enabling tools, such as the Internet of Things, Cybersecurity and Additive Manufacturing, in addition to the benefits that I4.0 can provide in manufacturing, such as the possibility of efficient processes with lower operating costs. When studying the perception of businesspeople, the most critical dimensions were: vertical integration, flexibility, data analysis, supply chain integration, traceability, remote production monitoring, strategy, organizational culture and people. The originality of the paper is highlighted by its specific sectoral focus, emerging applications of Industry 4.0 and holistic approach to the value chain. In addition to the academic contribution in terms of mapping key global trends, identifying challenges and opportunities and providing a basis for future research, the results can provide practical recommendations for companies in the apparel sector seeking to start or accelerate their digital transformation journey.

The main aim of this paper is to analyze, through the Interpretive Structural Modeling (ISM) methodology, the contextual relationships between the systematization of benefits influenced by Industry 4.0 technologies in the banking services sector from the perspective of Sustainability 4.0. The proposed ISM approach was structured based on 14 benefits capable of influencing Sustainability 4.0 in the services sector through I4.0 technologies. The results showed that Macro (5) and Customer (8) benefits have a direct influence on all other S4.0 benefits in the banking sector. The article presents valuable managerial implications for managers of organizations that intend to or currently use 4.0 technologies in the banking services sector. A priori, the search for economic advantages appears to be a catalyst with greater influence on the model. However, this is not entirely evident, since there appears to be a strong interconnection between social, environmental, and economic benefits. This suggests that the search for other attributes beyond financial aspects can generate advantages for the organization considered essential for the type of business explored.

This study aims to identify the contextual relationships between the impact factors on Sustainability 4.0, through the principles of I4.0 in the textile industry, using interpretive structural modeling (ISM), a qualitative technique that makes it possible to understand the relationship between different factors, classifying them hierarchically based on their interdependencies. The hierarchy of the 16 (sixteen) factors proposed at different levels helps to identify critical areas to focus efforts and investments, providing data to guide strategic business planning. From the result of the Level Partition Chart, four levels were observed for the ISM diagram. The Corporate Social Responsibility factor (FIS7) was considered a dependent variable of all others. The identification of FIS4, FIS10 and FIS14 as factors with high dependence suggests key areas for strategic interventions. Thus, this study provides a solid theoretical basis and practical recommendations that help textile companies adopt sustainable and technologically advanced strategies, promoting an effective transition to Sustainability 4.0.