Enterprise Resource Planning (ERP) systems offer various functionalities to support an organization’s core functions. However, many anticipated benefits often need to materialize due to business context changes and users’ high expectations. Continuous adaptation and improvement are necessary to address user disappointments. This research focuses on ERP systems, exploring key factors influencing the success of their implementation. Recognizing challenges in ERP system implementation, this study provides a comprehensive literature review, identifying essential and contemporary Critical Success Factors (CSFs) influenced by technological advancements. Addressing challenges specific to the wood industry, this research introduces additional industry-adapted CSFs, including industry adaptability, integration with production machinery, effective warehouse management, and supply chain tracking. Furthermore, this paper emphasizes the need for continuous adaptation and improvement of ERP systems, especially in light of current trends and technological achievements. This study recommends a holistic approach, considering traditional or essential CSFs while adapting to new trends. Critical success factors in ERP implementation in the next decade involve considering cloud technology, artificial intelligence and machine learning, data security, mobile access, IoT integration, user experience, and training. The main objective of this paper is to identify the latest CSFs in ERP implementation. This research highlights essential success factors in ERP implementation, and contemporary trends in ERP implementation with a particular focus on the specifics of wood industry. While organizations should aim to maximize the potential of ERP systems, they should also acknowledge the crucial role played by human intervention in the effective and responsible implementation of artificial intelligence.

The furniture-manufacturing industry is pressured to improve quality, productivity, and profitability, particularly within increasingly volatile market conditions. This study is focused on the development of methods for optimizing production processes in a furniture-manufacturing company through the application of an integrated risk management framework. By integrating Failure Mode and Effects Analysis (FMEA) with advanced multi-criteria decision-making (MCDM) techniques, specifically fuzzy AHP, fuzzy TOPSIS, and fuzzy WINGS, a hybrid model is developed to identify, prioritize, and address critical failure points while accounting for complex interdependencies. Significant failure modes, such as order inaccuracies and delivery delays, are revealed as key findings and are found to notably affect productivity and customer satisfaction. The proposed model’s ability to capture cascading effects and a nuanced prioritization enables a more precise risk assessment, thereby supporting resilience and process efficiency in the furniture-manufacturing sector. This approach is shown to not only optimize production but also provide a foundation for applying such hybrid models in other industries to manage sector-specific interdependencies effectively.

The significance of Total Quality Management (TQM) lies in its ability to enhance organizational efficiency, foster continuous improvement, and cultivate a culture of quality, ultimately leading to increased customer satisfaction and sustained success. Conducted within the context of the Croatian furniture industry, this research aims to analyze and understand TQM, identify key implementation factors, and formulate a tailored assessment model. The methodology involves a literature review, the integration of relevant TQM factors, and empirical research using a structured questionnaire distributed among a representative sample of Croatian furniture companies. The resulting model encompasses Supplier Quality Management, Engagement of People, Employee Education, Continuous Improvement, Process Management, Company Strategy, Introduction of New Products, Customer Orientation, and Leadership Involvement. Empirical validation demonstrates positive correlations and high reliability. Despite its industry- and country-specific focus, this research offers valuable insights for academics and managers, providing a foundational set of key TQM implementation factors that are applicable beyond the studied context. In addition, the furniture industry, relying on wood as its main raw material, significantly contributes to achieving the Sustainable Development Goals through sustainable manufacturing practices, with an emphasis on TQM in production.

1. The pace of globalization and technological change is accelerating. Customer expectations are shifting, and standard production management solutions are no longer sufficient. As a result, organi...