Urban freight transport is a challenge for Brazilian cities due to the lack of adequate planning for freight flow movement. Public managers also show negligence and a lack of awareness when dealing with urban logistics. Decision-support data on urban freight transport are still scarce, despite being of fundamental value to economic development. With this in mind, this paper presents problems and solutions regarding urban freight transport in Brazilian cities. Data were obtained through a survey conducted in nine cities and analysed by means of descriptive statistics and the successive intervals method. Additionally, a cluster analysis was performed to identify patterns regarding the typical characteristics of each city in order to compare and generalise the perception of retailers regarding problems and solutions at the national level. The results indicate divergent opinions among retailers from different cities, even from cities with similar socioeconomic profiles and urban dynamics. The municipalities which demonstrated the most similarities were (i) Betim and Niteroi, in the Southeast of Brazil; (ii) Palmas and Quixada, in the North and Northeast, respectively; and (iii) Palmas and Caruaru, also in the North and Northeast. The results reinforce the importance of studying the local context and involving stakeholders in the process of planning urban logistics solutions.

E-consumer behaviour plays a vital role in e-commerce worldwide. This paper addresses the importance of delivery time, delivery fee, and delivery reception, and the influence of delivery fee and reception on e-consumers’ behaviour by analysing the following hypotheses: delivery attributes affect e-shopping behaviour, and delivery attributes affect e-consumers’ behaviour according to their sociodemographic characteristics. Data were obtained from a web-based survey with Brazilian e-consumers, and logistic regression and artificial neural network models were estimated to assess consumer behaviour. We found that delivery fee willingness to pay and privacy are affected by delivery times according to gender. Delivery fees affect the e-consumer according to gender, the habit of purchasing books and leisure products, privacy, promotions, and pricing, and influence the e-shopping decision by age, purchase of electronic products, and promotions. Delivery reception is relevant according to age, income, gender, frequency of e-shopping, privacy, and pricing. Furthermore, delivery fees influence the e-shopping decision by age, purchase of electronic products, and promotions. Finally, delivery fee, willingness-to-pay, and privacy are characteristics influenced by reception on the e-shopping decision. Further analyses would include the dynamic aspects of e-consumer behaviour and the impacts of COVID-19 in the e-consumption patterns and its effects on e-commerce deliveries.

The collection and delivery points (CDP) are an alternative to home deliveries and an important opportunity to reduce failed deliveries within urban areas. In this study, we propose to analyze the accessibility from CDPs located in commercial establishments (drugstores, gas stations, post offices, supermarkets, and malls) considered most attractive by e-consumers to receive this delivery solution. The methodological approach uses spatial analysis to identify the coverage area of the CDPs considering socioeconomic data and e-consumer preferences. Also, spatial tools to analyze the accessibility of CDPs were used, considering the transport infrastructure, the population location, and job opportunities location through different transport modes. The results indicated differences in levels of accessibility between the CDPs, highlighting the important associations among economic activities, land use patterns, and transport to plan for sustainable cities. The use of cluster analysis methods as a methodological approach is one contribution and can be replicated to support decision-making in other cities.

Urban freight transport (UFT) is simultaneously responsible for maintaining the urban lifestyle and the negative externalities impacting urban areas, necessitating strategies that promote sustainable urban freight transport (SUFT). In addition, the stakeholders and geographic factors involved in UFT impose specific concerns in the planning and operation stages of SUFT. Therefore, this paper proposes a model addressing sustainable last-mile delivery considering the relationship between the activity system, transportation system, and stakeholders involved in UFT. Based on the literature review, we identified UFT planning procedures to achieve SUFT. In a cyclical process, these procedures were considered on the proposed model, integrating freight transport planning with urban planning to develop SUFT and, consequently, sustainable cities.

This paper reports the focus group results administered with top executives of the Brazilian retailers regarding their omnichannel strategies. This study aimed at analyzing the process of implementing omnichannel strategies and identifying contributions omnichannel has to sustainability. Using qualitative exploratory and a case study design to assess three large Brazilian retailers, we collected information concerning omnichannel implementation associated with processes, technologies, and organizational structure. This study was conducted with top executives in Brazil. Results suggest that the most viable solution, given a company’s investment capacity, is implementing an e-commerce platform that results in greater integration, profitability, and sustainability of the whole chain. A discussion on the benefits and outcomes related to the sustainable performance of such companies is also presented. This study answers calls for more research on the retail sector in Latin American countries.