Employing the stimulus-organism-response model, this study examined employees’ eco-anxiety as a potential boundary condition, in the indirect relationship between restaurant green attributes, and employee green behaviors. Using PROCESS macro, the analysis of data obtained in two waves from 446 restaurant employees revealed that second-order restaurants’ green attributes are directly associated with required and voluntary employee green behaviors. More so, it was found that employees’ perception of their restaurants’ orientation towards environmental issues constitutes a psychological mechanism, linking restaurants’ green attributes, to employees’ green behaviors. This relationship is attenuated by employees’ eco-anxiety for voluntary green behaviors, whereas there is no significant moderation for required green behavior. This study uniquely explores the role of emotions in eco-sustainability efforts and the dynamics associated with employee eco-anxiety in the hospitality industry. It further extends the literature by examining two different potential outcomes of the interaction between workplace attributes and employee eco-anxiety, enriching what is currently known of the different forms of employee green behaviors.

Studies on the effect of biospheric value, eco-design, and green management intransigence on perceived green performance in the tourism and hospitality industry are gradually emerging. However, more evidence is needed from the aviation industry or airport context, especially in Africa. This cross-sectional study aims to probe and demonstrate the effect of biospheric value on green management intransigence and perceived green performance, the mediating role of management intransigence and biospheric value, and the influence on pro-environmental behavior among airport management and employees. The extended theory of planned behavior (TPBe) and triple bottom line theory (TBL)/sustainable economic development theory (SED) (TBL/SED) set the foundation for this research study. With the case study approach, data were collected through online questionnaires from employees and management staff of two international airports in Lagos and Abuja, Nigeria. This scientific study contributes to the literature on green energy by shedding light on the importance of integrating green practices into airport operations with environmentally friendly programs. Its focus on green management intransigence and its implications on employees’ behavior has received little or no attention. The data were analyzed using PLS-SEM and Importance–performance matrix analysis (IPMA). The IPMA is innovative as it helps to extend the results of PLS-SEM by also taking the importance and performance of each construct into account graphically as it relates to green airport management. IPMA posits that management tends to take actions to improve conditions that enhance factors of most significant concern to stakeholders. Our results reveal the effect of biospheric value and the behaviors of management and nonmanagement staff of the selected airports on the green performance with apparent differences in the group-specific performance. In practice, this implies an urgent need for airport management to review their approach and strategy to sustainable practices, airports’ resilience, and adaptation to climate change for sustainable tourism development. This study advances scientific and practical knowledge of eco-design of airport buildings (EAB), biospheric-value (BV), and green management intransigence (GMI). The findings can assist decision makers and practitioners in embracing green technologies and practices in airport management and operations.

Purpose: This paper proposes a research model in which work engagement (WE) mediates the effects of corporate social responsibility (CSR) and internal marketing (IM) simultaneously on customer-oriented boundary-spanning behavior (COBSB). Design/methodology/approach: The study deploys structural equation modeling (SEM) to examine data acquired from 355 frontline bank employees (FBE) of private banks. Findings: The findings of this study demonstrate that both FBE's perceptions of CSR and IM are positively related to their WE, proposing that adding CSR practices to existing IM programs is likely to boost anticipated employee work attitudes such as WE, which consecutively increase positive employee job outcomes such as COBSB. This research contributes to the body of knowledge by conceptually and empirically gauging CSR and IM practices simultaneously in the banking sector. Originality/value: This study contributes to the existing body of knowledge by investigating the relationship between CSR and IM to COBSB via WE in frontline service roles in the retail banking sector.