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Mr. Mehmet Saydam
Faculty of Tourism, Eastern Mediterranean University, TRNC, Via Mersin 10, Gazimagusa 99628, Turkey

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0 Consumer Behavior
0 Semantic Analysis
0 Service Quality
0 Human Resource Management (hrm)
0 content analysis

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Journal article
Published: 16 November 2020 in International Journal of Environmental Research and Public Health
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The world has been affected by an outbreak of the novel coronavirus (COVID-19). Health care workers are among those most at risk of contracting the virus. In the fight against the coronavirus, nurses play a critical role. Still, most social media platforms demonstrate that nurses fear that their health is not being prioritized. The purpose of this study is to investigate nurses’ experiences through analyzing the main themes shared on Instagram by nurses during the COVID-19 pandemic. In contrast with highly structured research, the current paper highlights nurses’ natural language use in describing their experiences during the first months of the outbreak in their workplace. Instagram captions were utilized as a data source. Leximancer was utilized for the content analysis of nurses’ narratives towards their coronavirus experience. We sought to accomplish three research objectives: the first was to identify the main themes in the descriptions of nurses’ experiences shared via their social media, specifically Instagram; then, to determine the relationships among concepts, and finally, to give useful implications based on the findings. The current study uses a qualitative (i.e., narratives) approach to analyze the main components of the nurses’ experiences during the pandemic. The Leximancer software analysis revealed nine major textual themes and the relationships among these themes. In order of the relative importance, the themes were “patients”, “coronavirus”, “exhaustion”, “family”, “hospital”, “personal protective equipment” (PPE), “shift”, “fear”, and “uncertainty”. The results offer practical implications based on the social media information regarding nurses’ overall experiences.

ACS Style

Huseyin Arasli; Trude Furunes; Kaveh Jafari; Mehmet Bahri Saydam; Zehra Degirmencioglu. Hearing the Voices of Wingless Angels: A Critical Content Analysis of Nurses’ COVID-19 Experiences. International Journal of Environmental Research and Public Health 2020, 17, 8484 .

AMA Style

Huseyin Arasli, Trude Furunes, Kaveh Jafari, Mehmet Bahri Saydam, Zehra Degirmencioglu. Hearing the Voices of Wingless Angels: A Critical Content Analysis of Nurses’ COVID-19 Experiences. International Journal of Environmental Research and Public Health. 2020; 17 (22):8484.

Chicago/Turabian Style

Huseyin Arasli; Trude Furunes; Kaveh Jafari; Mehmet Bahri Saydam; Zehra Degirmencioglu. 2020. "Hearing the Voices of Wingless Angels: A Critical Content Analysis of Nurses’ COVID-19 Experiences." International Journal of Environmental Research and Public Health 17, no. 22: 8484.

Journal article
Published: 19 August 2020 in Sustainability
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This paper examines the main elements of online reviews left by popular cruise ships’ travelers. The eight most popular cruise ships were selected. We aimed to pinpoint the service quality experiential perceptions of cruise travelers regarding their higher or lower value for money ratings. Leximancer 4.5 software was used to derive the linkage and co-occurrence between service concepts in the online narratives of 2000 guests from Cruisecritic.com. The evaluation showed 10 areas addressed by the descriptions of the cruise’s perceived quality. These are “ship,” “staff,” “food,” “entertainment,” “room,” “area,” “embarkation,” “excursion” “disembarkation,” and “port.” Furthermore, the results highlight themes like “ship,” “staff,” “food,” “entertainment,” “room,” and “area” as belonging to the high-satisfaction group (excellent/very good), while “embarkation,” “disembarkation,” “excursion,” and “port” belong to the low-satisfaction group (poor/terrible). The study offers useful insights into cruise travelers’ general perceived experience according to user-generated content, and enables the identification of the main themes associated with different satisfaction groups.

ACS Style

Huseyin Arasli; Mehmet Saydam; Hasan Kilic. Cruise Travelers’ Service Perceptions: A Critical Content Analysis. Sustainability 2020, 12, 6702 .

AMA Style

Huseyin Arasli, Mehmet Saydam, Hasan Kilic. Cruise Travelers’ Service Perceptions: A Critical Content Analysis. Sustainability. 2020; 12 (17):6702.

Chicago/Turabian Style

Huseyin Arasli; Mehmet Saydam; Hasan Kilic. 2020. "Cruise Travelers’ Service Perceptions: A Critical Content Analysis." Sustainability 12, no. 17: 6702.