Stick-slip actuators have emerged as a promising solution for precision positioning, which can help attain a nanometer-scale resolution and large stroke size. This review summarizes recent advances in the design, modeling, and performance enhancement of non-resonant stick-slip actuators systematically. Three fundamental actuation principles, including conventional, parasitic, and hybrid types, are reported, which highlight their respective mechanisms for stepwise motion generation. We examine the development of linear and rotational actuators and reveal the function of compliant amplification mechanisms, asymmetric stiffness configurations, and bio-inspired architectures in improving step consistency, load capacity, and compactness. We also examine the effects of step displacement optimization, active preload control, and advanced dynamic modeling on motion precision. We suggest that future development prioritize enhancing driving force, suppressing backward motion, improving dynamic response, and ensuring long-term reliability.

Asymmetry of product–service systems, that is, the presentation of services that does not match the expectations of stakeholders, often leads to inefficient services. To address design asymmetry in service systems, this study proposes a stakeholder-centric methodology for failure touchpoint identification and service reconfiguration. Grounded in the principles of multi-stakeholder value co-creation, the framework involves a three-phase process: systematic identification of failure-prone touchpoints through tripartite analysis (enterprise, service personnel, and user perspectives), generation of reconfiguration alternatives aligned with prioritized stakeholder requirements, and multi-criteria decision-making to optimize service configuration. The methodology achieves design symmetry by integrating stakeholder evaluations across failure diagnosis, causal analysis, and solution validation phases. A case study on a visitor management system demonstrates significant improvements in service quality (overall score increased from 0.70 to 0.81), validating the approach’s efficacy. This research bridges the gap in existing studies by balancing multi-stakeholder interests, offering a novel contribution to service design literature.