El aprendizaje organizacional es un proceso clave para la mejora continua y la sostenibilidad de las empresas en un entorno competitivo. El propósito de este estudio es analizar el impacto del aprendizaje organizacional en la innovación de procesos en las PYMEs, explorando los mecanismos a través de los cuales el conocimiento adquirido y compartido dentro de la organización se traduce en mejoras operativas y competitivas. Se aplicó investigación cuantitativa con método descriptivo básico, para exponer los razonamientos de personas trabajando en Pymes en el contexto ecuatoriano, recolectando información sobre aprendizaje organizacional, innovación de procesos internos, integración de conocimientos externos, barreras y limitaciones del aprendizaje organizacional, aplicadas en 67 empresas. Los resultados presentan que la relación entre el aprendizaje y la innovación de procesos es moderada, aunque la relación entre la innovación de procesos y la integración de conocimientos externos, es mucho más fuerte que la relación causal entre otras variables en el estudio.

The dimensions of the perceived quality of the public service of urban solid waste in the canton of Milagro, Ecuador were evaluated in this study. A survey of 20 items according to the SERVQUAL model was designed for the collection of information. The survey was applied to 125 users of collection of solid wishes in autonomous decentralized Municipal Government of Milagro by a casual sampling where only determines the size of the sample, but the members are selected without no established criteria. Prior demonstration of the adequacy of the data, index KMO = 0.909, the dimensions of interest of users were identified: (1) security and tangibility, (2) punctuality and empathy, and, (3) ability to respond. These three dimensions explain more than 69% of the total variance. In addition, the analysis of reliability (Cronbach Alpha > 0,816 for all dimensions shows the internal consistency of the scale used and the statistical tests performed (significant at 5%) allowed to determine the validity of content, of) concept and criteria of the survey.

The post-pandemic acceleration of digital tools has reshaped how small and medium-sized enterprises (SMEs) in Latin America compete, yet the resulting maturity gains remain poorly understood in individual emerging-market economies. Ecuador exemplifies this gap: SMEs account for over ninety per cent of the formal business register but appear in few econometric studies, most based on convenience samples. This study asks how strongly digital adoption is associated with the digital maturity of Ecuadorian SMEs and which tools best predict e-commerce engagement. The analysis draws on the National Digital Skills Survey (ENHD, Encuesta Nacional de Habilidades Digitales), administered by Ecuador’s Ministry of Telecommunications (MINTEL), covering 847 SMEs in 2021. A ten-indicator Digital Adoption Index (DAI) is related to the ENHD maturity score through least squares regression with robust standard errors, and a binary logit model with multicollinearity diagnostics identifies the tools that predict e-commerce adoption. The DAI explains over half of the variance in digital maturity, robust to firm-size and sector controls. Website presence exerts the largest marginal effect on e-commerce adoption, followed by cloud services. Top adopters score twice as high as non-adopters, consistent with cumulative advantage. Policy implications include subsidised digital-foundations bundles for laggard micro-enterprises.

Introduction: Small and medium-sized enterprises (SMEs) play a central role in employment generation, innovation diffusion, local economic dynamism, and sustainable development. However, research on SME success remains fragmented, often emphasizing isolated determinants rather than integrated explanations. This study maps the scientific landscape of SME success factors from a configurational perspective, considering how strategic orientations, organizational capabilities, implementation practices, and contextual conditions interact to shape business performance. Methods: A bibliometric and science mapping study was conducted using records retrieved from Scopus and Web of Science. The search covered publications indexed between 1985 and 2025 and was conducted on February 4, 2025. After duplicate removal, title and abstract screening, and full-text assessment following PRISMA 2020 guidelines, 935 studies were included in the final corpus. Data were processed and analyzed using R and VOSviewer. The analysis included publication trends, citation patterns, productive journals, highly cited documents, keyword co-occurrence, co-authorship networks, co-citation structures, and bibliographic coupling. Results: The findings show a progressive consolidation of SME success research, with accelerated growth from 2016 onward. The most influential research streams are centered on entrepreneurial orientation, critical success factors, operational excellence, innovation, digital transformation, sustainability, green innovation, and circular economy practices. The intellectual structure of the field is supported by strategic management, entrepreneurship, innovation, and sustainability literatures. International collaboration patterns reveal an expanding but unevenly distributed research network, with several countries acting as central knowledge hubs. Discussion: The evidence suggests that SME success cannot be adequately explained through single-factor or linear approaches. Instead, it should be understood as a multidimensional and contingent phenomenon shaped by configurations of internal capabilities, strategic choices, implementation processes, and external environmental conditions. This study provides an integrated map of the field and offers a foundation for future theoretical development, comparative empirical research, and policy design aimed at strengthening competitive and sustainable SME performance.