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Prof. Claudio G. Cortese
Psychology Department, University of Turin, 10124 Turin, Italy

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0 Job Satisfaction
0 work motivation
0 work-life balance
0 Work and Organizational Psychology
0 Leadership and followership

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Job Satisfaction
Use of technology for work purposes
Organizational well-being
Work and Organizational Psychology
Leadership and followership
Work-related stress and burnout

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Short Biography

Claudio G. Cortese (PhD) is full professor of Work and Organizational Psychology at the Psychology Department of the University of Turin. His research is focused on organizational well-being, job satisfaction and work motivation, psychosocial risks and work stress, leadership and followership behavior, industry 4.0 and use of technology at work. He is author of many scientific papers published by international journals, and of manuals dedicated to university teaching.

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Journal article
Published: 10 June 2021 in Applied Nursing Research
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Emotional exhaustion is the most important component of burnout syndrome, which is a threat to nurses' psychological well-being. The study investigated the impact of job demands - workload, cognitive demands, emotional demands, role conflict - and perceived leader-follower interaction frequency on emotional exhaustion among nurses. This study was conducted at three hospitals in northern Italy through an anonymous self-report questionnaire administered to 560 nurses. Multiple hierarchical regression was performed. Workload and role conflict were positively related to emotional exhaustion, whereas cognitive demands and perceived leader-follower interaction frequency were negatively related. Emotional demands displayed a non-significant relationship with emotional exhaustion. Further analyses were performed to comment on the unexpected outcome of cognitive demands. A critical role of the perception of “distance” in leader-follower relationships on burnout was found. This study provides novel insights into the relationship between job demands and burnout, and much needed empirical evidence on leader-follower relationships among nurses, pointing to the important role played by leader distance in nurses' well-being at work. Findings highlight the importance of training head nurses in managing their working relationship distance from their followers in order to help them soothing emotional exhaustion.

ACS Style

Giacomo Garzaro; Paola Gatti; Andrea Caputo; Fabiola Musso; Marco Clari; Valerio Dimonte; Claudio G. Cortese; Enrico Pira. Job demands and perceived distance in leader-follower relationships: A study on emotional exhaustion among nurses. Applied Nursing Research 2021, 61, 151455 .

AMA Style

Giacomo Garzaro, Paola Gatti, Andrea Caputo, Fabiola Musso, Marco Clari, Valerio Dimonte, Claudio G. Cortese, Enrico Pira. Job demands and perceived distance in leader-follower relationships: A study on emotional exhaustion among nurses. Applied Nursing Research. 2021; 61 ():151455.

Chicago/Turabian Style

Giacomo Garzaro; Paola Gatti; Andrea Caputo; Fabiola Musso; Marco Clari; Valerio Dimonte; Claudio G. Cortese; Enrico Pira. 2021. "Job demands and perceived distance in leader-follower relationships: A study on emotional exhaustion among nurses." Applied Nursing Research 61, no. : 151455.

Journal article
Published: 08 April 2021 in International Journal of Environmental Research and Public Health
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During the first months of 2020, the world, and Italy at an early stage, went through the COVID-19 emergency that had a great impact on individual and collective health, but also on working processes. The mandatory remote working and the constant use of technology for employees raised different implications related to technostress and psycho-physical disorders. This study aimed to detect, in such a period of crisis and changes, the role of organizational communication considering the mediating role of both technostress and self-efficacy, with psycho-physical disorders as outcome. The research involved 530 workers working from home. A Structural Equations Model was estimated, revealing that organizational communication is positively associated with self-efficacy and negatively with technostress and psycho-physical disorders. As mediators, technostress is positively associated with psycho-physical disorders, whereas self-efficacy is negatively associated. As regards mediated effects, results showed negative associations between organizational communication and psycho-physical disorders through both technostress and self-efficacy. This study highlighted the potential protective role of organizational communication that could buffer the effect of technostress and enhance a personal resource, self-efficacy, which is functional to the reduction of psycho-physical disorders. This study contributed to literature underlying the role of communication in the current crisis and consequent reorganization of the working processes.

ACS Style

Margherita Zito; Emanuela Ingusci; Claudio Cortese; Maria Giancaspro; Amelia Manuti; Monica Molino; Fulvio Signore; Vincenzo Russo. Does the End Justify the Means? The Role of Organizational Communication among Work-from-Home Employees during the COVID-19 Pandemic. International Journal of Environmental Research and Public Health 2021, 18, 3933 .

AMA Style

Margherita Zito, Emanuela Ingusci, Claudio Cortese, Maria Giancaspro, Amelia Manuti, Monica Molino, Fulvio Signore, Vincenzo Russo. Does the End Justify the Means? The Role of Organizational Communication among Work-from-Home Employees during the COVID-19 Pandemic. International Journal of Environmental Research and Public Health. 2021; 18 (8):3933.

Chicago/Turabian Style

Margherita Zito; Emanuela Ingusci; Claudio Cortese; Maria Giancaspro; Amelia Manuti; Monica Molino; Fulvio Signore; Vincenzo Russo. 2021. "Does the End Justify the Means? The Role of Organizational Communication among Work-from-Home Employees during the COVID-19 Pandemic." International Journal of Environmental Research and Public Health 18, no. 8: 3933.

Journal article
Published: 02 April 2021 in International Journal of Environmental Research and Public Health
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The present study describes the semantic nature of burnout and engagement in the operators involved in the management of illegal immigration. Semi-structured interviews were conducted on a sample of Italian practitioners (n = 62) of the two levels of the reception system considered: (1) rescue and first aid and (2) reception and integration. Within the framework of the job demands–resources model (JD-R), the interviews deepened the analysis of the positive and negative dimensions of burnout and engagement: exhaustion versus energy, relational deterioration versus relational involvement, professional inefficacy versus professional efficacy and disillusion versus trust. The interviews were analysed using the T-Lab software, through a cluster analysis (bisecting K-means algorithm), which emphasised noteworthy themes. The results show that, in the vast majority of the dimensions considered (for both levels of reception), the same dimensions of engagement of the operators (energy, relational involvement, professional efficacy and trust) are able to lead them into a condition of burnout, with experiences, conversely, of exhaustion, relational deterioration, professional inefficacy and disillusion. These findings expand the knowledge on burnout and engagement in practitioners of illegal immigration, a context characterised by the value of help and welcome.

ACS Style

Marcello Nonnis; Mirian Agus; Monica Pirrone; Stefania Cuccu; Maria Pedditzi; Claudio Cortese. Burnout and Engagement Dimensions in the Reception System of Illegal Immigration in the Mediterranean Sea. A Qualitative Study on a Sample of Italian Practitioners. International Journal of Environmental Research and Public Health 2021, 18, 3726 .

AMA Style

Marcello Nonnis, Mirian Agus, Monica Pirrone, Stefania Cuccu, Maria Pedditzi, Claudio Cortese. Burnout and Engagement Dimensions in the Reception System of Illegal Immigration in the Mediterranean Sea. A Qualitative Study on a Sample of Italian Practitioners. International Journal of Environmental Research and Public Health. 2021; 18 (7):3726.

Chicago/Turabian Style

Marcello Nonnis; Mirian Agus; Monica Pirrone; Stefania Cuccu; Maria Pedditzi; Claudio Cortese. 2021. "Burnout and Engagement Dimensions in the Reception System of Illegal Immigration in the Mediterranean Sea. A Qualitative Study on a Sample of Italian Practitioners." International Journal of Environmental Research and Public Health 18, no. 7: 3726.

Journal article
Published: 07 December 2020 in Sustainability
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Sustainable human resource management practices represent one of the main organizational strategy to survive and to prosper within the fast-moving current scenario. According to this view, sustainability is strictly linked to the consideration of the unique and distinctive value that each human resource means for organizations. The recent COVID19 pandemic is having a serious impact on organizations and on their employees, it is profoundly changing the working modalities, mainly introducing smart working practices that were showed to have significant consequences on workers’ wellbeing. This study aims to investigate employees’ perception of sustainable HRM in the frame of the COVID19 emergency, exploring if and to what extent perceptions of involvement and organizational support together with individual coping strategies associated with organizational change could influence positive organizational behaviors, namely organizational engagement and extra-role behavior. The research involved 549 participants who completed a self-report online questionnaire encompassing psycho-social measures of the abovementioned variables. Results confirmed the important role played by sustainable HRM practices both for the capitalization of human resources and of organizational performance in a time of great uncertainty and global crisis. Implications for theory and HRM practice development were also discussed.

ACS Style

Amelia Manuti; Maria Giancaspro; Monica Molino; Emanuela Ingusci; Vincenzo Russo; Fulvio Signore; Margherita Zito; Claudio Cortese. “Everything Will Be Fine”: A Study on the Relationship between Employees’ Perception of Sustainable HRM Practices and Positive Organizational Behavior during COVID19. Sustainability 2020, 12, 10216 .

AMA Style

Amelia Manuti, Maria Giancaspro, Monica Molino, Emanuela Ingusci, Vincenzo Russo, Fulvio Signore, Margherita Zito, Claudio Cortese. “Everything Will Be Fine”: A Study on the Relationship between Employees’ Perception of Sustainable HRM Practices and Positive Organizational Behavior during COVID19. Sustainability. 2020; 12 (23):10216.

Chicago/Turabian Style

Amelia Manuti; Maria Giancaspro; Monica Molino; Emanuela Ingusci; Vincenzo Russo; Fulvio Signore; Margherita Zito; Claudio Cortese. 2020. "“Everything Will Be Fine”: A Study on the Relationship between Employees’ Perception of Sustainable HRM Practices and Positive Organizational Behavior during COVID19." Sustainability 12, no. 23: 10216.

Journal article
Published: 16 October 2020
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During the health emergency in 2020, in order not to interrupt production processes and at the same time to protect the health of citizens and workers, alternative working methods were adopted different from the traditional ones, to which workers were directed without any previous notice or specific training. The purpose of the research is to explore the relationships between meaning of work, job crafting and emotional exhaustion during the first month of lockdown in the Italian territory. The study therefore aims to identify possible strengthening factors related to working well-being. The different constructs were detected through an online questionnaire from 11 March to 2 April 2020, involving 405 subjects. After verifying the reliability of the constructs, a mediation model was performed using nonparametric structural equations (PLS-SEM). Model’s constructs show adequate reliabilities. The study highlights the total mediation of job crafting in the relationship between the meaning of work and emotional exhaustion. In particular, the regression relationship between meaning of work and emotional exhaustion is equal to c’=-0.04, p=0.480. On the contrary, the relationship between the meaning of work and job crafting is a=0.44 (p<0.001), and the one between job crafting and emotional exhaustion is b=-0.14, p=0.014. The results suggest that job crafting can be considered a factor able to buffer workers’ emotional exhaustion and can guide new lines of intervention, in particular in relation to post-emergency reactivation.

ACS Style

Fulvio Signore; Claudio Giovanni Cortese; Sara Parisi; Vincenzo Russo; Margherita Zito; Emanuela Ingusci. Job crafting e benessere lavorativo: un’indagine esplorativa nel periodo dell’emergenza sanitaria. 2020, 111, 478 -492.

AMA Style

Fulvio Signore, Claudio Giovanni Cortese, Sara Parisi, Vincenzo Russo, Margherita Zito, Emanuela Ingusci. Job crafting e benessere lavorativo: un’indagine esplorativa nel periodo dell’emergenza sanitaria. . 2020; 111 (6):478-492.

Chicago/Turabian Style

Fulvio Signore; Claudio Giovanni Cortese; Sara Parisi; Vincenzo Russo; Margherita Zito; Emanuela Ingusci. 2020. "Job crafting e benessere lavorativo: un’indagine esplorativa nel periodo dell’emergenza sanitaria." 111, no. 6: 478-492.

Journal article
Published: 23 July 2020 in Sustainability
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During the first months of 2020, the Covid-19 pandemic has affected several countries all over the world, including Italy. To prevent the spread of the virus, governments instructed employers and self-employed workers to close their offices and work from home. Thus, the use of remote working increased during the pandemic and is expected to maintain high levels of application even after the emergency. Despite its benefits for both organizations and workers, remote working entails negative consequences, such as technostress. The present study had a double aim: to test the psychometric characteristics of the Italian translation of the brief version of the technostress creators scale and to apply the scale to investigate technostress during the Covid-19 emergency. The research involved 878 participants for the first study and 749 participants for the second one; they completed a self-report online questionnaire. Results confirmed the three-factor structure of the Italian technostress creators scale and highlighted positive relationships between workload, techno-stressors, work–family conflict and behavioural stress. The role of remote working conditions has been analysed as well. The study provided a useful tool for the investigation of technostress in the Italian context. Moreover, it provided indications for practice in the field of remote working and workers’ wellbeing.

ACS Style

Monica Molino; Emanuela Ingusci; Fulvio Signore; Amelia Manuti; Maria Giancaspro; Vincenzo Russo; Margherita Zito; Claudio Cortese. Wellbeing Costs of Technology Use during Covid-19 Remote Working: An Investigation Using the Italian Translation of the Technostress Creators Scale. Sustainability 2020, 12, 5911 .

AMA Style

Monica Molino, Emanuela Ingusci, Fulvio Signore, Amelia Manuti, Maria Giancaspro, Vincenzo Russo, Margherita Zito, Claudio Cortese. Wellbeing Costs of Technology Use during Covid-19 Remote Working: An Investigation Using the Italian Translation of the Technostress Creators Scale. Sustainability. 2020; 12 (15):5911.

Chicago/Turabian Style

Monica Molino; Emanuela Ingusci; Fulvio Signore; Amelia Manuti; Maria Giancaspro; Vincenzo Russo; Margherita Zito; Claudio Cortese. 2020. "Wellbeing Costs of Technology Use during Covid-19 Remote Working: An Investigation Using the Italian Translation of the Technostress Creators Scale." Sustainability 12, no. 15: 5911.

Journal article
Published: 24 June 2020 in Sustainability
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Illegal immigration throughout the Mediterranean Sea is an intense and epoch-making phenomenon. This quantitative and qualitative study, based on the framework of the JD-R Model of burnout, described and assessed the risk of burnout among practitioners working in the reception system for illegal immigrants. A sample of Italian practitioners completed the Link Burnout Questionnaire (N = 193) and a semistructured interview (N = 108). The analysis of the questionnaires was carried out via ANOVA and χ2 test. The content of the interviews was examined using T-LAB. Quantitative results showed that the sample was generally at risk of burnout, and about a quarter were at severe risk. Qualitative results highlighted aspects of burnout that are specific to this working context: large workload, mental fatigue, and lack of social support; inability to understand the language and cultural differences of the immigrants; having to deal with organisational problems that come up repeatedly. This study offers coping strategies that can improve organisational health and performance of practitioners working in illegal immigration. Italy’s shape, geographical location, and geo-political role make it a case in point for the whole European continent regarding the sustainability of illegal immigration across the Mediterranean Sea.

ACS Style

Marcello Nonnis; Monica Pirrone; Stefania Cuccu; Mirian Agus; Maria Pedditzi; Claudio Cortese. Burnout Syndrome in Reception Systems for Illegal Immigrants in the Mediterranean. A Quantitative and Qualitative Study of Italian Practitioners. Sustainability 2020, 12, 5145 .

AMA Style

Marcello Nonnis, Monica Pirrone, Stefania Cuccu, Mirian Agus, Maria Pedditzi, Claudio Cortese. Burnout Syndrome in Reception Systems for Illegal Immigrants in the Mediterranean. A Quantitative and Qualitative Study of Italian Practitioners. Sustainability. 2020; 12 (12):5145.

Chicago/Turabian Style

Marcello Nonnis; Monica Pirrone; Stefania Cuccu; Mirian Agus; Maria Pedditzi; Claudio Cortese. 2020. "Burnout Syndrome in Reception Systems for Illegal Immigrants in the Mediterranean. A Quantitative and Qualitative Study of Italian Practitioners." Sustainability 12, no. 12: 5145.

Journal article
Published: 24 April 2020 in International Journal of Environmental Research and Public Health
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This study aims to examine whether humanity of care and environmental comfort played a role in moderating the relationship between waiting time and patient satisfaction in an emergency department (ED). The study used a cross-sectional and non-randomized design. A total of 260 ED patients in two hospitals in Italy completed a self-report questionnaire. Moderated regression showed that after adjusting for control variables, waiting time was significantly and inversely associated with patient satisfaction. Humanity of care and environmental comfort showed a positive and significant association with patient satisfaction. Finally, the interaction term between waiting time and humanity of care was found to be significant, whereas the interaction effect between waiting time and environmental comfort was not significant. The conditional effect showed that when humanity of care was low, waiting time was negatively and significantly related to patient satisfaction. By contrast, when humanity of care was medium and high, the relationship between waiting time and patient satisfaction was not significant. These findings shed light on the key role of humanity of care in moderating the relationship between waiting time and patient satisfaction. The complex interrelations emerged should be carefully considered when interventions to foster patient satisfaction in an ED context are planned.

ACS Style

Sara Viotti; Claudio Giovanni Cortese; Jacopo Garlasco; Erika Rainero; Ifeoma Nneka Emelurumonye; Stefano Passi; Flavio Boraso; Maria Michela Gianino. The Buffering Effect of Humanity of Care in the Relationship between Patient Satisfaction and Waiting Time: A Cross-sectional Study in an Emergency Department. International Journal of Environmental Research and Public Health 2020, 17, 2939 .

AMA Style

Sara Viotti, Claudio Giovanni Cortese, Jacopo Garlasco, Erika Rainero, Ifeoma Nneka Emelurumonye, Stefano Passi, Flavio Boraso, Maria Michela Gianino. The Buffering Effect of Humanity of Care in the Relationship between Patient Satisfaction and Waiting Time: A Cross-sectional Study in an Emergency Department. International Journal of Environmental Research and Public Health. 2020; 17 (8):2939.

Chicago/Turabian Style

Sara Viotti; Claudio Giovanni Cortese; Jacopo Garlasco; Erika Rainero; Ifeoma Nneka Emelurumonye; Stefano Passi; Flavio Boraso; Maria Michela Gianino. 2020. "The Buffering Effect of Humanity of Care in the Relationship between Patient Satisfaction and Waiting Time: A Cross-sectional Study in an Emergency Department." International Journal of Environmental Research and Public Health 17, no. 8: 2939.

Journal article
Published: 03 April 2020 in International Journal of Environmental Research and Public Health
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Thanks to the rapid advances of technology, we are currently experiencing the fourth industrial revolution, which is introducing several changes in how organizations operate and how people learn and do their work. Many questions arise within this framework about how these transformations may affect workers’ wellbeing, and the Work and Organizational Psychology is called upon to address these open issues. This study aims to investigate personal and organizational antecedents (resilience, goal orientation and opportunities for information and training) and one consequence (work engagement) of technology acceptance within factories, comparing white- and blue-collar workers. The study involved a sample of 598 workers (white-collar = 220, blue-collar = 378) employed at an Italian company who filled in a self-report questionnaire. In both samples, the multi-group structural equation model showed a positive relationship between resilience, opportunities for information and training, and technology acceptance, which in turn showed a positive association with work engagement. All indirect effects were significant. This study investigated the motivational dynamics related to the introduction of new technologies within factories involving the little-studied population of blue-collar workers. Results highlighted the importance of providing information and opportunities for training to all employees, in order to support Industry 4.0 transformations without impacting on workers’ motivation.

ACS Style

Monica Molino; Claudio G. Cortese; Chiara Ghislieri. The Promotion of Technology Acceptance and Work Engagement in Industry 4.0: From Personal Resources to Information and Training. International Journal of Environmental Research and Public Health 2020, 17, 2438 .

AMA Style

Monica Molino, Claudio G. Cortese, Chiara Ghislieri. The Promotion of Technology Acceptance and Work Engagement in Industry 4.0: From Personal Resources to Information and Training. International Journal of Environmental Research and Public Health. 2020; 17 (7):2438.

Chicago/Turabian Style

Monica Molino; Claudio G. Cortese; Chiara Ghislieri. 2020. "The Promotion of Technology Acceptance and Work Engagement in Industry 4.0: From Personal Resources to Information and Training." International Journal of Environmental Research and Public Health 17, no. 7: 2438.

Journal article
Published: 03 February 2020 in International Journal of Environmental Research and Public Health
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This study assesses the levels of and relationships between the Motivation to donate, Job crafting propensity, and the Organizational citizenship behavior of blood collection volunteers in a non-profit association. An Italian sample of AVIS (the Italian Association of Voluntary Blood donors) blood donors (N = 1215) actively involved in organizing blood collection, were asked to complete the Italian version of the Volunteer Function Index, the Job crafting scale, and the Organizational citizenship behavior scale. The tools were verified by Confirmatory factor analysis and their relationships were explored using Structural equation modeling for hidden variables. The three constructs have overall high scores. Motivation to donate and Job crafting show a clear correlation, with the latter influencing volunteer Organizational citizenship behavior. The study highlights the need to take into consideration the Motivation to donate, Job crafting and Organizational citizenship behavior of volunteers, particularly in countries such as Italy, where blood collection is almost exclusively carried out thanks to spontaneous, altruistic, and disinterested commitment.

ACS Style

Marcello Nonnis; Davide Massidda; Claudio Cabiddu; Stefania Cuccu; Maria Luisa Pedditzi; Claudio Giovanni Cortese. Motivation to Donate, Job Crafting, and Organizational Citizenship Behavior in Blood Collection Volunteers in Non-Profit Organizations. International Journal of Environmental Research and Public Health 2020, 17, 934 .

AMA Style

Marcello Nonnis, Davide Massidda, Claudio Cabiddu, Stefania Cuccu, Maria Luisa Pedditzi, Claudio Giovanni Cortese. Motivation to Donate, Job Crafting, and Organizational Citizenship Behavior in Blood Collection Volunteers in Non-Profit Organizations. International Journal of Environmental Research and Public Health. 2020; 17 (3):934.

Chicago/Turabian Style

Marcello Nonnis; Davide Massidda; Claudio Cabiddu; Stefania Cuccu; Maria Luisa Pedditzi; Claudio Giovanni Cortese. 2020. "Motivation to Donate, Job Crafting, and Organizational Citizenship Behavior in Blood Collection Volunteers in Non-Profit Organizations." International Journal of Environmental Research and Public Health 17, no. 3: 934.

Medical management
Published: 10 November 2019 in BMJ Open
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ObjectivesThis study aims to analyse, from a descriptive and qualitative point of view, the episodes of violence reported by healthcare workers (HCWs) in a large public Italian hospital. Qualitative analysis permits us to collect the victims’ words used to describe the event and the ways in which they dealt with it. A comparison between genders was performed to better understand what type of different strategies could be used to improve the prevention of workplace violence for HCWs.Design and settingThe retrospective observational study was carried out in ‘Città della Salute e della Scienza’, a complex of four interconnected hospitals situated in Northern Italy. This study analysed aggression data from the 4-year period of 2015–2018 that included all HCW categories. The data were obtained from the aggression reporting form.ParticipantsThe analysed records were supplied by 396 HCWs (3.6% of all HCWs in the hospital).ResultsMale HCWs aged ConclusionsThe findings from this explorative study suggest that there is a gender difference in the characteristics of workplace violence perpetrated by patients, patients’ relatives and visitors and in the way in which these episodes are described. Consequently, it is important for informative and preventive courses to consider gender differences in experiencing a violent episode.

ACS Style

Daniela Acquadro Maran; Claudio Giovanni Cortese; Pierluigi Pavanelli; Giulio Fornero; Maria Michela Gianino. Gender differences in reporting workplace violence: a qualitative analysis of administrative records of violent episodes experienced by healthcare workers in a large public Italian hospital. BMJ Open 2019, 9, e031546 .

AMA Style

Daniela Acquadro Maran, Claudio Giovanni Cortese, Pierluigi Pavanelli, Giulio Fornero, Maria Michela Gianino. Gender differences in reporting workplace violence: a qualitative analysis of administrative records of violent episodes experienced by healthcare workers in a large public Italian hospital. BMJ Open. 2019; 9 (11):e031546.

Chicago/Turabian Style

Daniela Acquadro Maran; Claudio Giovanni Cortese; Pierluigi Pavanelli; Giulio Fornero; Maria Michela Gianino. 2019. "Gender differences in reporting workplace violence: a qualitative analysis of administrative records of violent episodes experienced by healthcare workers in a large public Italian hospital." BMJ Open 9, no. 11: e031546.

Original article
Published: 03 September 2019 in Journal of Nursing Management
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The study investigated the association of narcissistic leadership, workload and emotional demands with nurses' job satisfaction and the mediational role of meaningful work. Considering the strong positive relationship that meaningful work has with job satisfaction, investigating its antecedents is crucial. A group of 602 nurses participated in the study completing a self-report questionnaire. Structural equation model analysis was applied. Narcissistic leadership showed a negative association while emotional demands showed a positive one with meaningful work. The three determinants had a negative association with job satisfaction, while meaningful work showed a positive one. The indirect relationship with job satisfaction mediated by meaningful work was negative for narcissistic leadership and positive for emotional demands. The study adds to the literature mainly by the investigation of the mediational role of meaningful work in a sample of nurses. Measures should promote supportive, instead of narcissistic, leadership behaviours. Moreover, nurses should be assisted in identifying emotional demands as a meaningful aspect of their work.

ACS Style

Chiara Ghislieri; Claudio G. Cortese; Monica Molino; Paola Gatti. The relationships of meaningful work and narcissistic leadership with nurses’ job satisfaction. Journal of Nursing Management 2019, 27, 1691 -1699.

AMA Style

Chiara Ghislieri, Claudio G. Cortese, Monica Molino, Paola Gatti. The relationships of meaningful work and narcissistic leadership with nurses’ job satisfaction. Journal of Nursing Management. 2019; 27 (8):1691-1699.

Chicago/Turabian Style

Chiara Ghislieri; Claudio G. Cortese; Monica Molino; Paola Gatti. 2019. "The relationships of meaningful work and narcissistic leadership with nurses’ job satisfaction." Journal of Nursing Management 27, no. 8: 1691-1699.

Journal article
Published: 02 April 2019 in International Journal of Environmental Research and Public Health
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This study investigated job crafting as mediator and its relation with job satisfaction and work-family conflict, considering job autonomy as antecedent. The research involved 389 participants working in a public organization. A structural equations model was estimated revealing that job autonomy is positively associated with job crafting and job satisfaction, and negatively associated with work-family conflict. Job crafting is positively related with job satisfaction and work-family conflict, as adverse effect of job crafting. As regards mediated effects, results show positive associations between job autonomy and both job satisfaction and work-family conflict through job crafting. This study contributes to literature, considering positive and negative outcomes, covering the lacking literature on job crafting and work-family conflict, and suggesting implications for employees' well-being.

ACS Style

Margherita Zito; Lara Colombo; Laura Borgogni; Antonino Callea; Roberto Cenciotti; Emanuela Ingusci; Claudio Giovanni Cortese. The Nature of Job Crafting: Positive and Negative Relations with Job Satisfaction and Work-Family Conflict. International Journal of Environmental Research and Public Health 2019, 16, 1176 .

AMA Style

Margherita Zito, Lara Colombo, Laura Borgogni, Antonino Callea, Roberto Cenciotti, Emanuela Ingusci, Claudio Giovanni Cortese. The Nature of Job Crafting: Positive and Negative Relations with Job Satisfaction and Work-Family Conflict. International Journal of Environmental Research and Public Health. 2019; 16 (7):1176.

Chicago/Turabian Style

Margherita Zito; Lara Colombo; Laura Borgogni; Antonino Callea; Roberto Cenciotti; Emanuela Ingusci; Claudio Giovanni Cortese. 2019. "The Nature of Job Crafting: Positive and Negative Relations with Job Satisfaction and Work-Family Conflict." International Journal of Environmental Research and Public Health 16, no. 7: 1176.

Journal article
Published: 23 March 2019 in International Journal of Environmental Research and Public Health
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In Italy, the Italian National Anti-Corruption Authority (Autorità Nazionale Anti-corruzione-ANAC) has developed a questionnaire to assess the organizational well-being of employees within public agencies. The study aimed to explore the relationship among variables in the ANAC questionnaire: Several job resources (lack of discrimination, fairness, career and professional development, job autonomy, and organizational goals' sharing) and outcomes of well-being at work, such as health and safety at work and sense of belonging. The research was carried out among workers in an Italian hospital in Northwest Italy (N = 1170), through an online self-report questionnaire. Data were grouped into two job categories: Clinical staff (N = 939) and non-clinical staff (N = 231). The hypothesized model was tested across the two groups through multi-group structural equation modeling. Results showed that health and safety at work and sense of belonging had significant positive relationships with the other variables; some differences emerged between the determinants of the two outcomes and among groups. The study aims to identify some reflections and suggestions regarding the assessment of well-being in the health care sector; implications for practice are identified to promote organizational well-being and health in organizations.

ACS Style

Claudio Giovanni Cortese; Federica Emanuel; Lara Colombo; Marco Bonaudo; Gianfranco Politano; Franco Ripa; Marilena Avanzato; Franca Dall’Occo; Antonella Rinaudo; Maria Michela Gianino. The Evaluation of Organizational Well-Being in An Italian Teaching Hospital Using the ANAC Questionnaire. International Journal of Environmental Research and Public Health 2019, 16, 1056 .

AMA Style

Claudio Giovanni Cortese, Federica Emanuel, Lara Colombo, Marco Bonaudo, Gianfranco Politano, Franco Ripa, Marilena Avanzato, Franca Dall’Occo, Antonella Rinaudo, Maria Michela Gianino. The Evaluation of Organizational Well-Being in An Italian Teaching Hospital Using the ANAC Questionnaire. International Journal of Environmental Research and Public Health. 2019; 16 (6):1056.

Chicago/Turabian Style

Claudio Giovanni Cortese; Federica Emanuel; Lara Colombo; Marco Bonaudo; Gianfranco Politano; Franco Ripa; Marilena Avanzato; Franca Dall’Occo; Antonella Rinaudo; Maria Michela Gianino. 2019. "The Evaluation of Organizational Well-Being in An Italian Teaching Hospital Using the ANAC Questionnaire." International Journal of Environmental Research and Public Health 16, no. 6: 1056.

Journal article
Published: 16 January 2019 in Sustainability
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Job demands typical of the current working environments and negative leadership styles may be considered unsustainable factors able to decrease workers well-being. Moreover, contrary to the idea that workaholism is an innate individual characteristic, a recent perspective considers the working context able to foster its insurgence. In order to investigate unsustainable dynamics within organizations, this study aimed at examining whether (1) destructive leadership increases workload and supplemental work supported by technology, (2) the three job demands increases workaholism, and (3) workaholism mediates their relationship with exhaustion. A convenience sample of 432 workers filled in a self-report questionnaire. The structural equation model results showed a positive relationship between destructive leadership and workload, off-work hour Technology-Assisted Job Demand (off-TAJD), and workaholism. Moreover, both workload and off-TAJD partially mediated the relationship between destructive leadership and workaholism. Finally, workaholism was a mediator between the three demands and exhaustion. The study confirmed a positive association between job demands and workaholism, and, in turn, their association with exhaustion, highlighting in particular the role of two under-investigated determinants, namely destructive leadership and off-TAJD, as unsustainable working conditions. Despite limitations, above all the cross-sectional design, this study provided useful indications for research and practice.

ACS Style

Monica Molino; Claudio G. Cortese; Chiara Ghislieri. Unsustainable Working Conditions: The Association of Destructive Leadership, Use of Technology, and Workload with Workaholism and Exhaustion. Sustainability 2019, 11, 446 .

AMA Style

Monica Molino, Claudio G. Cortese, Chiara Ghislieri. Unsustainable Working Conditions: The Association of Destructive Leadership, Use of Technology, and Workload with Workaholism and Exhaustion. Sustainability. 2019; 11 (2):446.

Chicago/Turabian Style

Monica Molino; Claudio G. Cortese; Chiara Ghislieri. 2019. "Unsustainable Working Conditions: The Association of Destructive Leadership, Use of Technology, and Workload with Workaholism and Exhaustion." Sustainability 11, no. 2: 446.

Journal article
Published: 15 January 2019 in Sustainability
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Based on the theoretical approach of the psychology of sustainability and sustainable development and on the theoretical Job Demands-Resources model, this contribution aims to explore the mediating effect of seeking challenges on the relationship between workload and contextual performance and the moderating effects of individual adaptability and organizational career growth in this process. The study involved a convenience sample from different occupational sectors. Data from 178 employees were collected with a self-report questionnaire administered at times T1 and T2 (six months later) and then analyzed through conditional process analysis. Challenging job demands (T1) fully mediated the relationship between workload (T1) and contextual performance (T2); furthermore, individual adaptability (T1) moderated the relationship between workload (T1) and challenging job demands (T1), and organizational career growth (T2) moderated the relationship between challenging job demands (T1) and contextual performance (T2). The results imply that seeking challenges can represent an effective approach to promote sustainable development through improvement of performance at work, maintaining its sustainability over time. The present study is innovative because in the new framework of the psychology of sustainability and sustainable development is able to link workload, seeking challenges, career growth and performance in a two-wave study that not only has theoretical implications for organizations but also operative and practical spillovers.

ACS Style

Emanuela Ingusci; Paola Spagnoli; Margherita Zito; Lara Colombo; Claudio G. Cortese. Seeking Challenges, Individual Adaptability and Career Growth in the Relationship between Workload and Contextual Performance: A Two-Wave Study. Sustainability 2019, 11, 422 .

AMA Style

Emanuela Ingusci, Paola Spagnoli, Margherita Zito, Lara Colombo, Claudio G. Cortese. Seeking Challenges, Individual Adaptability and Career Growth in the Relationship between Workload and Contextual Performance: A Two-Wave Study. Sustainability. 2019; 11 (2):422.

Chicago/Turabian Style

Emanuela Ingusci; Paola Spagnoli; Margherita Zito; Lara Colombo; Claudio G. Cortese. 2019. "Seeking Challenges, Individual Adaptability and Career Growth in the Relationship between Workload and Contextual Performance: A Two-Wave Study." Sustainability 11, no. 2: 422.

Journal article
Published: 04 September 2018 in International Journal of Environmental Research and Public Health
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Workaholics generally allocate an excessive amount of time and energy to their work at the expense of having time for recovery from work. Nevertheless, a complete recovery is an essential prerequisite for well-being. This study examines the moderating role of workaholism in the relationship between daily recovery and daily exhaustion. Data were collected among 95 participants who completed a general questionnaire and a diary booklet for five consecutive working days. Multilevel analysis results confirmed a cross-level interaction effect of workaholism, showing that the negative relationship between recovery and exhaustion at the daily level is weaker for those with a high (versus low) level of workaholism. These insights suggest the promotion of interventions aimed at addressing workaholism among workers, and the design of projects able to stimulate recovery from work, particularly for workaholics.

ACS Style

Monica Molino; Claudio G. Cortese; Chiara Ghislieri. Daily Effect of Recovery on Exhaustion: A Cross-Level Interaction Effect of Workaholism. International Journal of Environmental Research and Public Health 2018, 15, 1920 .

AMA Style

Monica Molino, Claudio G. Cortese, Chiara Ghislieri. Daily Effect of Recovery on Exhaustion: A Cross-Level Interaction Effect of Workaholism. International Journal of Environmental Research and Public Health. 2018; 15 (9):1920.

Chicago/Turabian Style

Monica Molino; Claudio G. Cortese; Chiara Ghislieri. 2018. "Daily Effect of Recovery on Exhaustion: A Cross-Level Interaction Effect of Workaholism." International Journal of Environmental Research and Public Health 15, no. 9: 1920.

Original research article
Published: 30 June 2017 in Frontiers in Psychology
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Background: The relationship between Technology-Assisted Supplemental Work and well-being outcomes is a recent issue in scientific literature. Whether the use of technology for work purpose in off-work time may have a positive or negative impact on work-family balance remains an open question and the role of gender in this relationship is poorly understood. Aim: According to the JD-R theory, this study aimed to investigate the relationship between off-work hours Technology Assisted Job Demand (off-TAJD) and both Work-Family Conflict (WFC) and Work-Family Enrichment (WFE). Moreover, it considered two general job demands, workload and emotional dissonance, and one job resource, supervisory coaching. Method: The hypotheses were tested with a convenience sample of 671 workers. Data were collected with a self-report questionnaire and analyzed with SPSS 23 and through multi-group structural equation model (Mplus 7). Results: The estimated structural equation model (Chi-square (510) = 1041.29; p < .01; CFI = .95; TLI = .95; RMSEA = .06 (.05, .06); SRMR = .05. M = 319 / F = 352) showed that off-TAJD was positively related to WFC in both subsamples; off-TAJD was positively related also to WFE only in the Male group. Workload was positively related to WFC in both Male and Female subsamples. Emotional dissonance was positively related to WFC in both subsamples and was negatively related to WFE. Supervisory coaching was strongly, positively related to WFE in both groups, and only in the Male subsample presented a low negative relationship with WFC. Conclusion: This study contributes to the literature on new challenges in work-life interface by analyzing the association between off-TAJD and Work-Family Conflict and Enrichment. Our findings suggest it is important to pay attention to gender differences in the study of the impact of supplemental work carried out during off-work hours using technology on the work-life interface. In fact, employee perception of Company demands of being available during off-work time, with the use of technology, may have different consequences for men and women, indicating potential differences in the centrality of the working role. Practical implications, at both cultural and organizational levels, should address the use of technology during leisure time.

ACS Style

Chiara Ghislieri; Federica Emanuel; Monica Molino; Claudio G. Cortese; Lara Colombo. New Technologies Smart, or Harm Work-Family Boundaries Management? Gender Differences in Conflict and Enrichment Using the JD-R Theory. Frontiers in Psychology 2017, 8, 1070 .

AMA Style

Chiara Ghislieri, Federica Emanuel, Monica Molino, Claudio G. Cortese, Lara Colombo. New Technologies Smart, or Harm Work-Family Boundaries Management? Gender Differences in Conflict and Enrichment Using the JD-R Theory. Frontiers in Psychology. 2017; 8 ():1070.

Chicago/Turabian Style

Chiara Ghislieri; Federica Emanuel; Monica Molino; Claudio G. Cortese; Lara Colombo. 2017. "New Technologies Smart, or Harm Work-Family Boundaries Management? Gender Differences in Conflict and Enrichment Using the JD-R Theory." Frontiers in Psychology 8, no. : 1070.

Journal article
Published: 18 November 2016 in Journal of Nursing Management
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This study investigated how work relationships (perceived organisational support, supervisor and co-worker work–family backlash) and job demands (workload, emotional dissonance) can interact with work–family conflict and work–family enrichment. Despite the extensive literature on the work–family interface, few studies on the nursing profession have considered the role of job demands and work relationships, focusing on both the positive and negative side of the work–family interface. The study involved a sample of 500 nurses working in an Italian hospital. Hierarchical multiple regression analyses were used to test hypotheses. Analyses showed that work–family conflict has a positive relationship with job demands and supervisor backlash, and a negative relationship with perceived organisational support. Work–family enrichment was found to have a negative relationship with job demands and a positive relationship with perceived organisational support. No significant relationships were found between work–family enrichment and both backlash dimensions. The study confirmed the importance of promoting a balance between job demands and resources in order to create favourable conditions for work–family enrichment and to prevent work–family conflict. The findings suggest that it may be advisable for health-care organisations to invest in measures at individual, team and organisational levels, specifically in training and counselling for nurses and supervisors.

ACS Style

Chiara Ghislieri; Paola Gatti; Monica Molino; Claudio G. Cortese. Work-family conflict and enrichment in nurses: between job demands, perceived organisational support and work-family backlash. Journal of Nursing Management 2016, 25, 65 -75.

AMA Style

Chiara Ghislieri, Paola Gatti, Monica Molino, Claudio G. Cortese. Work-family conflict and enrichment in nurses: between job demands, perceived organisational support and work-family backlash. Journal of Nursing Management. 2016; 25 (1):65-75.

Chicago/Turabian Style

Chiara Ghislieri; Paola Gatti; Monica Molino; Claudio G. Cortese. 2016. "Work-family conflict and enrichment in nurses: between job demands, perceived organisational support and work-family backlash." Journal of Nursing Management 25, no. 1: 65-75.

Original research article
Published: 28 July 2016 in Frontiers in Psychology
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Background: Emotional labor, defined as the process of regulating feelings and expressions as part of the work role, is a major characteristic in call centers. In particular, interacting with customers, agents are required to show certain emotions that are considered acceptable by the organization, even though these emotions may be different from their true feelings. This kind of experience is defined as emotional dissonance and represents a feature of the job especially for call center inbound activities. Aim: The present study was aimed at investigating whether emotional dissonance mediates the relationship between job demands (workload and customer verbal aggression) and job resources (supervisor support, colleague support and job autonomy) on the one hand, and, on the other, affective discomfort, using the job demands-resources model as a framework. The study also observed differences between two different types of inbound activities: customer assistance service and information service. Method: The study involved agents of an Italian Telecommunication Company, 352 of whom worked in the customer assistance service and 179 in the information service. The hypothesized model was tested across the two groups through multi-group structural equation modeling. Results: Analyses showed that customer assistance service agents experience greater customer verbal aggression and emotional dissonance than information service agents. Results also showed, only for the customer assistance service group, a full mediation of emotional dissonance between workload and affective discomfort, and a partial mediation of customer verbal aggression and job autonomy, and affective discomfort. Conclusion: This study’s findings contributed both to the emotional labor literature, investigating the mediational role of emotional dissonance in the job demands-resources model, and to call center literature, considering differences between two specific kinds of inbound activities. Suggestions for organizations and practitioners emerged in order to identify practical implications useful both to support employees in coping with emotional labor and to promote well-being in inbound call centers. In detail, results showed the need to improve training programs in order to enhance employees’ emotion regulation skills, and to introduce human resource practices aimed at clarifying emotional requirements of the job.

ACS Style

Monica Molino; Federica Emanuel; Margherita Zito; Chiara Ghislieri; Lara Colombo; Claudio G. Cortese. Inbound Call Centers and Emotional Dissonance in the Job Demands – Resources Model. Frontiers in Psychology 2016, 7, 1133 .

AMA Style

Monica Molino, Federica Emanuel, Margherita Zito, Chiara Ghislieri, Lara Colombo, Claudio G. Cortese. Inbound Call Centers and Emotional Dissonance in the Job Demands – Resources Model. Frontiers in Psychology. 2016; 7 ():1133.

Chicago/Turabian Style

Monica Molino; Federica Emanuel; Margherita Zito; Chiara Ghislieri; Lara Colombo; Claudio G. Cortese. 2016. "Inbound Call Centers and Emotional Dissonance in the Job Demands – Resources Model." Frontiers in Psychology 7, no. : 1133.