Rapid technological development has led to an information explosion in the current Web environment. Recently, tourists have become reliant on the Internet as a tool to obtain information about the places they intend to visit. However, due to the overload of information, tourists face many challenges and difficulties in making the right choice. Despite the promise of Web 3.0’s revolutionary solutions to address all of Web 2.0’s shortcomings, there is still a significant gap between currently implemented systems and the useful innovation of future technologies in the tourism industry. This study proposes a theoretical model to examine the role of personal innovativeness in tourists’ intention to use Web 3.0 based on the DeLone and McLean model. Although many attempts were made in prior work to address this issue, most of those studies focused on the evolution of Web 3.0 from the technical side and did not investigate it from the theoretical perspective in different domains in general and tourism in particular. The method of this study was based on a survey questionnaire with 643 participants. SmartPLS version 3.3.3 was used to analyze the study data. The results of this study reveal that information quality, system quality, service quality, social influence, and personal innovativeness had significant effects on tourists’ intention to use Web 3.0, while awareness did not have a significant effect. This study provides further insights, expands our understanding of the study topic, and contributes to this growing research area, and the novel research framework can act as a fundamental theoretical model for future studies in different contexts.

The advent of digital technology has fundamentally altered the traditional modes of information exchange within enterprises, thereby impacting the concentration of supply chains. This study presents an empirical examination of the effects and underlying mechanisms by which digital transformation influences supply chain concentration, utilizing data from Chinese A-share listed companies spanning 2011 to 2021. The findings reveal that digital transformation enhances information transparency and reduces transaction costs, consequently contributing to a decrease in the concentration of enterprise supply chains. It is observed that the adoption of digital transformation leads to a significant diminution in supply chain concentration, a conclusion that retains its significance even under robustness testing. Further investigation indicates a more pronounced impact of digital transformation on diminishing the concentration of state-owned enterprise supply chains compared to their nonstate-owned counterparts. This research enriches the understanding of the impact of digital transformation on supply chain concentration, offering theoretical support for the acceleration of a unified large market development in China. The study underscores the transformative role of digital technology in reshaping enterprise supply chains, highlighting the necessity for strategic digital integration in modern business practices.

This paper aims to explore marketing strategy management based on customer retention to enhance a company's competitiveness in a highly competitive market. In today's business landscape, where competition is fierce and customer acquisition costs are high, customer retention has emerged as a crucial strategy for businesses to maintain profitability and achieve sustained success. Through a comprehensive literature review and empirical research, we delve into the concept of customer retention and its significance in marketing strategy management. Customer retention refers to the ability of a company to retain existing customers and foster their loyalty over time. It goes beyond simply acquiring new customers and recognizes the value of nurturing and maintaining relationships with existing ones. By examining the interrelationship between customer retention and marketing strategy management, we shed light on the various strategies and tactics that companies can employ to enhance customer retention. This includes not only focusing on the initial sale but also on building long-term customer relationships. We delve into the importance of understanding customer needs, preferences, and behaviors to develop targeted marketing approaches that resonate with customers on a personalized level. Based on the literature review and empirical research, we propose a theoretical framework for analyzing the key factors and influencers of customer retention. This framework takes into account factors such as customer satisfaction, loyalty programs, and customer service, which have been identified as critical drivers of customer retention. By understanding and addressing these factors, companies can implement effective strategies to improve customer retention rates. Ultimately, the adoption of effective customer retention strategies can lead to sustainable competitive advantages for businesses. By reducing customer churn, increasing customer loyalty, and maximizing customer lifetime value, companies can differentiate themselves in the market, increase market share, and achieve long-term profitability.

Purpose- The current research aims to inspect the impact of inclusive leadership on increasing employee performance in the Hail health cluster to inspect the part of workplace dignity as a arbitrator between employees' inclusive leadership style and performance. Design/Methodology/Approach- This study took a model of 364 workers in the Hail health cluster in Saudi Arabia. A well-structured questionnaire is developed on the base of previous literature for the collection of data. SmartPLS is used for extracting the results. Findings- This study establishes that the inclusive leadership style knowingly influences employee performance in the Hail health cluster. Inclusive leadership enhances workplace dignity; the highly dignified worker feels secure and performs work more efficiently to provide quality work. Research limitation/implication- This study is limited to the health cluster of Hail which is service sector and used workplace dignity as mediator, while future study can test same model for production sector and can use workplace dignity as moderator. The finding of current study has theoretical, practical and empirical implementation not only for the service sector but for manufacturing sector. Originality/Value- The current research is unique, and the combination of these variables has never been studied. This study explains that any sector's leadership increases workers' performance by providing dignity in the workplace. Further, this workplace dignity helps to increase the performance of employees.

This study examines the relationship between managerial myopia and green innovation in corporations, utilizing data from non-financial and non-insurance A-share listed companies in the period from 2012 to 2021. It constructs a theoretical framework grounded in the principles of long-term investment and agency costs to analyze this relationship. The findings reveal that managerial myopia adversely affects sustainable capital investment and significantly impedes long-term green innovation activities within firms. Specifically, managerial myopia escalates agency costs, thereby stifling green innovation initiatives. This study elucidates that the agency dilemma in corporations, stemming from the dichotomy between ownership and management, is exacerbated by managerial myopia. Such a condition fosters a conflict between shareholders and managers, with the latter often prioritizing short-term gains over long-term value creation. This misalignment not only hinders the long-term trajectory of corporate development but also diminishes overall corporate value, thereby undermining green innovation efforts. The results underscore the detrimental impact of managerial myopia on the progression of green innovation. Consequently, it is imperative for corporate owners to acknowledge the pivotal role of management behavior in fostering green innovation and to actively mitigate the adverse effects of managerial myopia on corporate development.

Patient satisfaction is a key factor in the success of hospitals worldwide, making it an important focus for contemporary research. This study aims to examine the impact of service quality, employee satisfaction, and the organizational environment on patient satisfaction in Chinese hospitals. Additionally, it investigates the mediating role of information flow in the relationships between service quality, employee satisfaction, the organizational environment, and patient satisfaction in Chinese hospitals. Data for the study was collected through survey questionnaires administered to patients in government hospitals in China. The reliability of the data and the relationships among the constructs were analyzed using Smart-PLS software. The findings revealed that service quality, employee satisfaction, and the organizational environment positively influence patient satisfaction in Chinese hospitals. Moreover, the results indicated that information flow significantly mediates the relationships between service quality, employee satisfaction, the organizational environment, and patient satisfaction. These findings provide valuable insights for policymakers, offering guidance on strategies to enhance patient satisfaction by focusing on improving service quality, ensuring effective information flow, and fostering a positive organizational environment. Doi: 10.28991/ESJ-2025-09-01-09 Full Text: PDF