Purpose: – The purpose of this paper is to assess the maturity level of the Jordanian electronic Government (e-Government) program from the citizen’s perspective. This assessment aims to help in determining whether the Jordanian e-Government strategy, set back in 2002, has achieved its main objectives which are delivering services to people across society, irrespective of location, economic status, education or ICT ability; improving the ICT readiness and infrastructure; and developing new service delivery channels and increase the involvement of citizens through the use of ICTs. Jordan started a national e-Government initiative aiming to streamline government procedures and provide government information and services to the public online. This paper reveals the levels of citizens’ awareness, acceptance, usage and willingness to use the e-Government services in Jordan. It investigates issues such as Jordan’s e-Government maturity level, citizen’s preferences when dealing with e-Government, citizen’s attitude toward using various e-services, citizen’s concerns and the required services. Design/methodology/approach: – To achieve the research purposes, which needed a high rate of respondents to generalize the findings, we opted for quantitative research through questionnaires as an appropriate instrument base to address the citizens’ awareness and usage of e-Government services. In total, 7,238 distributed surveys were conducted across Jordan. The average of the responses rate in the three regions was 58.6 per cent. Findings: – The citizen’s interest in e-Government services is declining, as the citizens’ level of awareness of e-Government and its services is still modest after more than ten years of the start of the e-Government program in Jordan. Citizens’ attitude toward using e-Government services is changing and determined by various factors and issues reported in the paper. Research limitations/implications: – The selected governorates might not be the best governorates to represent the three regions of Jordan, the data took almost 15 months to be collected and analyzed which may have resulted in some changes to the reality. Finally, developing countries are not a homogenous group and, therefore, the results of this paper may not be generalizable. Originality/value: – The findings present a number of key factors that hinder Jordan’s e-Government development. These findings can be useful for researchers and practitioners, as they provide rich insights on e-Government development. The findings can be also useful to other developing countries, as they can help them in understanding citizen related challenges when designing, planning and implementing their e-Government initiatives.

A new approach to learning is mobile learning (m-learning), which makes use of special features of mobile devices in the education sector. M-learning is becoming increasingly common in higher education institutions all around the world. The use of mobile devices for education and learning has also gained popularity in Jordan. Unlike studies about Jordan, there are many studies that thoroughly analyze the situation of m-learning in other countries. Thus, it is important to understand the current situation of m-learning at Jordanian universities, especially in light of the COVID-19 pandemic. While there have been some studies conducted prior to COVID-19 and a few studies after COVID-19, there is a need for a comprehensive study that provides an in-depth exploration of the current situation, student adoption, benefits, disadvantages, and challenges, particularly following COVID-19. Therefore, this study utilizes a sequential exploratory mixed research method to investigate the current state of the art of m-learning in Jordanian higher education with a particular focus on student adoption, benefits, disadvantages, and challenges. Firstly, the study explores the existing literature on m-learning and conducts 15 interviews with educators and learners in three Jordanian universities to gain insights into their experiences with m-learning. The study then distributes a survey to students at four Jordanian universities, representing both public and private universities, to generalize the results from the qualitative study. Additionally, the study investigates the relationship between student enrollment in public/private universities and the adoption of m-learning. The study came to the conclusion that students have a positive opinion of m-learning and are also willing to use it. However, there are a number of disadvantages and challenges to its adoption. Additionally, there is a relationship between student enrolment in public/private universities and the adoption of m-learning. These findings have important implications for institutions that want to incorporate m-learning into their undergraduate and graduate degree programs, as they aid decision-makers in these universities in creating frameworks that may be able to meet the needs of m-learning.

Due to the country’s lack of natural resources and its dependence on human resources, Jordanian universities have started to implement quality assurance system aiming to improve effectiveness and efficiency of the higher educational system. This paper presents the results of a research that aims to identify the main issues and challenges facing these universities in implementing quality assurance system. Data for this research were collected using a survey mailed to all public and private universities to investigate the main issues affecting the implementation of quality assurance system in Jordanian universities. The results of this research showed that the most important challenges faced by Jordanian universities are: human and lack of awareness, resistance to change and cultural among others. The research findings hoped to be useful for both universities and policy makers in the government in order to realize the full benefits of implementing quality assurance system. Hence, this and other research on implementing quality assurance in higher educational institutions might be of assistance.

Entrepreneurship and Sustainability Issues is a peer-reviewed journal which publishes original research papers and case studies

Academic publishing appears to be the most important key of the academic functions (academic research, excellence in teaching and learning and community services). Selecting the right journal to publish research results is a challenge to academics. Yet, there is inadequate knowledge about a model specifically directed at the topic of the journal selection process with a mathematical certainty. The objectives of this research are: to identify the main factors that an author or researchers consider when selecting an academic journal for submitting a manuscript, and, to develop a mathematical algorithm of journal selection that provide the best journal choice with a mathematical certainty based on difficulty of each factor. Quantitative research through questionnaires has been applied as an appropriate instrument base to address the researcher’s identification of the factors that should be considered when selecting a journal for submission a manuscript. Questionnaire developed and emailed to academics in 31 public and private universities in the developing countries. Academics in the sample reported that the most important publication difficulty factors were publishing in reputable journals that are indexed and abstracted in well-known databases, and publishing in a journal that has an impact factor. However, the most least publication difficulty factors were found to be: number of issues per year of the journal and if the journal is an open access or with subscription. The proposed mathematical algorithm (equation) and a graphical model of journal’s publication difficulty factors were developed and tested on a sample of journals.