The paper presents the Failure Mode and Effects Analysis (FMEA) method applied to a process-based case study, together with an approach for implementing the AIAG & VDA harmonized FMEA standard by using modern digital tools. While classical FMEA is widely used in the industry, risk assessment based on the Risk Priority Number (RPN) often leads to the inconsistent ranking of failures and unclear prioritization of corrective actions. This paper explores the shift from the traditional Risk Priority Number (RPN) approach to the Action Priority (AP) concept introduced in the AIAG & VDA FMEA Handbook and explains why this change leads to clearer, more consistent risk-based decisions. Rather than focusing only on the methodological differences, the paper also outlines a practical framework for full implementation, showing how Industry 4.0 technologies can strengthen traceability, improve response time, and ensure greater consistency in PFMEA development. It also examines how Artificial Intelligence (AI) and Large Language Models (LLMs) can support engineers in everyday practice—for example, by helping identify potential failure modes, standardizing documentation, and guiding the definition of prevention and detection controls. In parallel, IoT-based monitoring and real-time data collection can provide valuable feedback to validate occurrence and detection ratings. Over time, this data-driven feedback loop can improve the accuracy and reliability of risk assessments. The proposed framework contributes to improved responsiveness in process optimization activities, reduces the probability of recurring failures, and supports continuous quality improvement in manufacturing organizations. The solution is discussed in relation to classical FMEA practices and recent trends in the digital transformation of quality management systems.

Sustainable manufacturing performance is increasingly influenced by the quality of decisions embedded in Quality Management System (QMS) activities, particularly those related to problem analysis and preventive action. In industrial environments such as welded bus chassis production, recurring quality defects—although involving small components—can generate sustainability impacts through rework, inspection effort, and energy consumption. Although artificial intelligence (AI) is increasingly adopted to support quality-related tasks, its contribution is often assessed in terms of automation rather than its effect on decision quality. This study presents an AI-supported, prompt-driven decision framework designed to strengthen preventive performance within QMS. The framework is implemented through a deterministic software application that formalizes prompt engineering as a rule-based process, transforming informal human problem descriptions into structured prompts suitable for external AI reasoning tools. The application itself does not embed AI and does not generate decisions; instead, it functions as a transparent decision interface that reduces variability in problem formulation and supports methodological consistency. The framework was validated through an industrial case study conducted in a bus chassis manufacturing plant experiencing recurring defects related to missing or incorrectly positioned welded brackets. Quantitative evaluation using Key Performance Indicators demonstrates reduced analysis cycle time, improved completeness of problem definitions, higher corrective action implementation rates, and lower defect recurrence.