The inclusion of people with disabilities (PwD) in tourism is a phenomenon that encompasses various influencing factors, such as accessibility, which must be reviewed for this process to work correctly. Accessible tourism has advantages for both people with disabilities and everyone else. It provides an opportunity for everyone to enjoy leisure without barriers. However, there are still factors that limit the proper operation of the sector, which require a review and new strategies for its improvement. The objective of this review is to offer a synthesis of those challenges that must be addressed in order to achieve quality accessible tourism, as well as to present the various emerging trends that can represent an important advance for the future of accessible tourism. To this end, a qualitative study review process has been carried out where the different opinions and perceptions of the various actors involved in the accessible tourism sector are considered. A thematic analysis and synthesis of the information was conducted using the “Thematic Synthesis” procedure. The methodological quality of the studies included in the synthesis was also assessed. The studies reviewed show a need to recognize disabled travelers as autonomous and independent people who seek to escape from their daily routine, and who require certain specific supports to facilitate their tourist experience. Accessible tourism is valued as a good market opportunity, but its proper development requires greater staff awareness to promote co-creation in tourism, as well as the support of technological systems to create individualized tourist profiles detailing the needs of each person.

La intervención en Trabajo Social responde a una de las cuestiones más importantes del quehacer profesional, por lo que se hace necesario profundizar en el desarrollo de las acciones que los trabajadores sociales realizan en relación a ámbitos de intervención como la salud, la educación, la vivienda, el asociacionismo, la justicia, la investigación o la docencia. Para ello, este artículo realiza una perspectiva comparada enfocada en los países de España y Cuba desde la intervención profesional, así como un recorrido histórico de la disciplina en torno a ambos países. De tal forma, se pone de manifiesto la repercusión que en ellos ha tenido tanto su historia, como la trayectoria política y cultural, resaltando que son cuestiones que tienen un papel consecuente en el Trabajo Social de nuestros días y en la intervención que actualmente se lleva a cabo en pro de la comunidad.

Community Social Services constitute the primary level of intervention within Social Services systems and play a key role in assessing needs, planning interventions, and coordinating support in situations of vulnerability. The growing incorporation of Artificial Intelligence (AI) into professional practice has generated increasing debate regarding its implications, benefits, and ethical challenges. This study aims to analyse current scientific evidence on the application of AI in Community Social Services. A systematic review was conducted following the PRISMA 2020 guidelines, examining high-impact academic publications that address AI implementation in Social Service contexts. The selected studies were analysed through thematic synthesis to identify recurring trends, tools, benefits, and challenges. The findings reveal a progressive integration of AI mainly as a decision-support tool, including predictive models, automation of administrative processes, and early risk detection systems. Reported benefits include improved efficiency, enhanced data systematisation, and reduced administrative burden. However, significant ethical concerns, such as algorithmic bias, data privacy risks, and potential dehumanisation of interventions, were also identified. Overall, AI is emerging as a complementary resource in Community Social Services, whose responsible and ethically grounded implementation is essential to ensure alignment with core Social Work values.

El conjunto social en España viene determinado por las personas mayores que constituyen la mayoría de la pirámide poblacional. Para mejorar la calidad de vida de las personas mayores es esencial un entorno amigable conocido como «Ciudades Inteligentes» en las que se gestiona eficientemente los recursos y la promoción de la sostenibilidad. La transformación de una sociedad tradicional en una «Ciudad Inteligente» requiere de Trabajo Social como agente de cambio, promoción de políticas públicas adecuadas y la aplicación del Protocolo de Vancouver. Desde este estudio se resalta la importancia del análisis de las actuaciones desde el Trabajo Social en materia de «Ciudades Inteligentes». Los resultados muestran algunas actuaciones de la Administración Pública y del Protocolo de Vancouver, comparando planes en diversas ciudades españolas como ejemplos de buenas prácticas. Se concluye que es necesaria la implementación de políticas sociales para adaptar las ciudades a las necesidades de sus habitantes como derecho social.