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Francesco Polese
Department of Management & Innovation Systems, University of Salerno, 84084 Fisciano, Italy

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Journal article
Published: 24 May 2021 in Sustainability
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Can public–private research favor sustainable economic growth? Can innovation in terms of predictive maintenance (a recently consolidated evolution compared to the more traditional final and preventive maintenance) favor sustainable business balance? Drawing on the Quadruple Helix model and adopting the users’ (fourth helix) perspective, this paper seeks to provide initial answers to these two questions. Following an exploratory approach, it applies case study methodology to present the research outcomes of the D.I.A.S.E.I. Project, a co-financed research and development (R&D) project. Using a mixed-methods approach, narrative and quantitative, the study highlights that investing in predictive maintenance allows companies to reach better profitability ratios and sustainable value indexes. This is possible because of the improved quality of the provided services, higher revenues and the reduction of extraordinary maintenance costs. Furthermore, if companies support investment in predictive maintenance through correct financial decisions, they may create value over time and favor sustainable business balance. The work is the first empirical investigation, which should encourage further explorations. There are numerous implications, including reference to the co-creation of value, the effects on decision support systems and sustainable competitive advantage.

ACS Style

Francesco Polese; Carmen Gallucci; Luca Carrubbo; Rosalia Santulli. Predictive Maintenance as a Driver for Corporate Sustainability: Evidence from a Public-Private Co-Financed R&D Project. Sustainability 2021, 13, 5884 .

AMA Style

Francesco Polese, Carmen Gallucci, Luca Carrubbo, Rosalia Santulli. Predictive Maintenance as a Driver for Corporate Sustainability: Evidence from a Public-Private Co-Financed R&D Project. Sustainability. 2021; 13 (11):5884.

Chicago/Turabian Style

Francesco Polese; Carmen Gallucci; Luca Carrubbo; Rosalia Santulli. 2021. "Predictive Maintenance as a Driver for Corporate Sustainability: Evidence from a Public-Private Co-Financed R&D Project." Sustainability 13, no. 11: 5884.

Journal article
Published: 20 January 2021 in Journal of Business Research
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Service ecosystems provide a valuable perspective for exploring value co-creation, as they offer a relevant context to study dynamic resource integration processes. Although recent literature considers service ecosystem dynamics, little research concurrently addresses two key drivers of it: emergence and phase transitions. These two phenomena are often confused and frequently co-exist, with phase transitions necessarily involving emergence. Drawing on meta-theoretical foundations of service-dominant logic and systems theory, this conceptual paper synthesizes and extends knowledge of emergence and phase transitions in service ecosystems, including proposed new definitions. To achieve these aims, first the conditions where phase transitions and emergence exist or co-exist are identified, and second, key features, triggers, processes and outcomes are compared and contrasted. A conceptual framework illustrates how emergence and phase transition, together and separately, impact service ecosystem dynamics. In addition to the theoretical contribution, our work can assist managers discern, navigate and harness these phenomena by adopting non-predictive approaches such as effectuation and environmental scanning. Promising future research topics are also proposed.

ACS Style

Francesco Polese; Adrian Payne; Pennie Frow; Debora Sarno; Suvi Nenonen. Emergence and phase transitions in service ecosystems. Journal of Business Research 2021, 127, 25 -34.

AMA Style

Francesco Polese, Adrian Payne, Pennie Frow, Debora Sarno, Suvi Nenonen. Emergence and phase transitions in service ecosystems. Journal of Business Research. 2021; 127 ():25-34.

Chicago/Turabian Style

Francesco Polese; Adrian Payne; Pennie Frow; Debora Sarno; Suvi Nenonen. 2021. "Emergence and phase transitions in service ecosystems." Journal of Business Research 127, no. : 25-34.

Research article
Published: 27 February 2020 in Business Strategy and the Environment
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Corporate sustainability (CS) is receiving considerable attention from emerging market multinational enterprises (EMNEs), playing an important role in the globalized market. However, theoretical and empirical knowledge about how EMNEs address CS is still scant, and the relationship between internationalization and CS has not been widely explored. This study aims to fill this gap, evaluating the relationship between an international ambidexterity strategy and CS in EMNEs, which highlighted the paradox perspective. Then we develop three hypotheses in which we argue how the dynamic capabilities underpinning international ambidexterity could be considered a driver of CS in EMNEs. We test the developed hypotheses against data from 300 Chinese EMNEs obtained by a survey. Our results contribute to shape ambidextrous international strategies and to consider CS as a springboard for the strategic intent to systematically and recursively outperform global competition. Testing a measurement scale of international ambidexterity, we suggest structural ambidexterity as a strategic option of internationalization that allows the achievement of economic, social, and environmental sustainability objectives.

ACS Style

Maria Vincenza Ciasullo; Raffaella Montera; Nicola Cucari; Francesco Polese. How an international ambidexterity strategy can address the paradox perspective on corporate sustainability: Evidence from Chinese emerging market multinationals. Business Strategy and the Environment 2020, 29, 2110 -2129.

AMA Style

Maria Vincenza Ciasullo, Raffaella Montera, Nicola Cucari, Francesco Polese. How an international ambidexterity strategy can address the paradox perspective on corporate sustainability: Evidence from Chinese emerging market multinationals. Business Strategy and the Environment. 2020; 29 (5):2110-2129.

Chicago/Turabian Style

Maria Vincenza Ciasullo; Raffaella Montera; Nicola Cucari; Francesco Polese. 2020. "How an international ambidexterity strategy can address the paradox perspective on corporate sustainability: Evidence from Chinese emerging market multinationals." Business Strategy and the Environment 29, no. 5: 2110-2129.

Journal article
Published: 25 July 2019 in Translational Medicine @ UniSa
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Scope of Translational Medicine is to speed the development of new compounds of medical protocols and/or treatments to improve patient’s quality of life. Translational medicine represents the synergy between epidemiology, basic research and clinical trials, and is based upon Innovation Management and Research Development in medicine. Being the speed and progression up to the patient a key issue of Translational Medicine, the innovation process ought to be pursued according to rigorous protocols embedded on a research development path capable of decreasing the lead time at the most. Translational Medicine represents a goal to be pursued by all involved actors, from academic researchers to clinicians, patients and others than can be seen as a network of co-creating actors engaged for the ultimate patient benefit. To underpin Translational Medicine advantages and determinants, the paper approaches the issue by adopting a systems thinking perspective, capable of highlighting the key issues to be considered.

ACS Style

Francesco Polese; M. Capunzo. The Determinants of Translational Medicine Success - A Managerial Contribution. Translational Medicine @ UniSa 2019, 6, 29 -34.

AMA Style

Francesco Polese, M. Capunzo. The Determinants of Translational Medicine Success - A Managerial Contribution. Translational Medicine @ UniSa. 2019; 6 ():29-34.

Chicago/Turabian Style

Francesco Polese; M. Capunzo. 2019. "The Determinants of Translational Medicine Success - A Managerial Contribution." Translational Medicine @ UniSa 6, no. : 29-34.

Journal article
Published: 19 December 2018 in Symphonya. Emerging Issues in Management
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Grocery Retailing is facing many challenges and digital transformation is required for a market-driven space competition. The paper analyses the major trends of technology adoption in grocery retailing and integrates them in the wider framework of Industry 4.0. New networks and network economies derive, and new issues for management emerge.

ACS Style

Sergio Barile; Francesco Polese. Grocery Retailing in the I4.0 Era. Symphonya. Emerging Issues in Management 2018, 38 -51.

AMA Style

Sergio Barile, Francesco Polese. Grocery Retailing in the I4.0 Era. Symphonya. Emerging Issues in Management. 2018; (2):38-51.

Chicago/Turabian Style

Sergio Barile; Francesco Polese. 2018. "Grocery Retailing in the I4.0 Era." Symphonya. Emerging Issues in Management , no. 2: 38-51.

Journal article
Published: 01 December 2018 in Service Science
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In the last few years, service science has opened a debate on the need to adopt new approaches to better understand emerging social and economic dynamics. By following this direction, different multi- and transdisciplinary research pathways are requesting to consider an increasing number of new variables in the management of complex service systems (CSSs), underlying the fact that traditional approaches are useless in supporting decision makers in facing the challenges imposed by a more articulated scenario. To bridge this gap, this paper focuses attention on the phenomenon of "smart cities" as an example of CSSs with the aim of investigating the ways in which actors’ perceptions affect opportunities and willingness for value cocreation and collaborative paths. Via a survey on a random sample of 374 providers and users of a city service platform in Brno (Czech Republic), the actors’ perceptions were analysed, and through structural equation modeling, the relationships between actors’ perceptions and willingness to build value cocreation and collaborative paths were tested. The principal goal was to attract the attention of the service community to the role of cognitive and psychological dimensions affecting value cocreation and collaborative paths in CSS, using the example of a smart city as tangible evidence of CSS.

ACS Style

Francesco Polese; Sergio Barile; Francesco Caputo; Luca Carrubbo; Leonard Waletzky. Determinants for Value Cocreation and Collaborative Paths in Complex Service Systems: A Focus on (Smart) Cities. Service Science 2018, 10, 397 -407.

AMA Style

Francesco Polese, Sergio Barile, Francesco Caputo, Luca Carrubbo, Leonard Waletzky. Determinants for Value Cocreation and Collaborative Paths in Complex Service Systems: A Focus on (Smart) Cities. Service Science. 2018; 10 (4):397-407.

Chicago/Turabian Style

Francesco Polese; Sergio Barile; Francesco Caputo; Luca Carrubbo; Leonard Waletzky. 2018. "Determinants for Value Cocreation and Collaborative Paths in Complex Service Systems: A Focus on (Smart) Cities." Service Science 10, no. 4: 397-407.

Journal article
Published: 30 October 2018 in Sustainability
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Sustainability seems to be a hot topic today upon which a paradigmatic transformation is going on; this affects many fields and sectors by revealing the significant implications for actors’ participation, such as in healthcare. Today, healthcare calls for renewing and increasing its own main processes of hospitalization, as inspired by the current new light of sustainability; hospitalization at home (HaH) practices allow for new forms of hospitalizations, which are much more adherent to the real needs of patients and caregivers. Studies in service dominant logic (S-D logic) on service ecosystems help us in understanding which are the dynamics that are shaping actual conditions in healthcare. With the aim of contributing to the challenging debate about the role of “sustainability for healthcare”, this manuscript proposes a conceptual framework for investigating healthcare domains through the interpretative lens provided by the service ecosystems view. Previous managerial contributions are analyzed in an attempt to emphasize the contact points between studies about service ecosystem and sustainability so as to outline the possible roadmaps for sustainability in the healthcare domain. The three dimensions of HaH—efficiency of healthcare service, effectiveness in resource usage, and patients’ satisfaction—have been identified as possible levers on which promoting healthcare processes inspired by sustainability principles and their relations with the three pillars of sustainability science—the economy, society, and environment—have been analyzed. The reflections herein are finally discussed for proposing possible future directions for research interested in promoting a sustainability-based healthcare management.

ACS Style

Francesco Polese; Luca Carrubbo; Francesco Caputo; Debora Sarno. Managing Healthcare Service Ecosystems: Abstracting a Sustainability-Based View from Hospitalization at Home (HaH) Practices. Sustainability 2018, 10, 3951 .

AMA Style

Francesco Polese, Luca Carrubbo, Francesco Caputo, Debora Sarno. Managing Healthcare Service Ecosystems: Abstracting a Sustainability-Based View from Hospitalization at Home (HaH) Practices. Sustainability. 2018; 10 (11):3951.

Chicago/Turabian Style

Francesco Polese; Luca Carrubbo; Francesco Caputo; Debora Sarno. 2018. "Managing Healthcare Service Ecosystems: Abstracting a Sustainability-Based View from Hospitalization at Home (HaH) Practices." Sustainability 10, no. 11: 3951.

Chapter
Published: 17 October 2018 in Global Perspectives on Service Science: Japan
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More than 10 years ago, IBM launched Service Science as an open and aggregating initiative in an attempt to integrate different knowledge domains contributing to the study and better understanding of the dynamics of Service Systems and Smart Service Systems. Today, there are few published manuscripts that are effectively grounded in different knowledge domains. Moreover, in the fields of management and marketing, further investigation is needed to determine what are the effective contributes to scientific and theoretical advances in Service Science. This contribution to the second edition of the Service Science Handbook will detail the results of an investigation conducted through a bibliometric analysis of key scientific journals and books that, in their mission statements, have a clearly stated goal of reporting on advances in Service Science. It is demonstrated that the majority of the manuscripts seem to be grounded in vertical and specific scientific domains. Further, manuscripts produced by experts on management and marketing appear not to address models or theoretical propositions capable of advancing Service Science. Instead, these manuscripts are applicative and empirical studies, or they merely apply existing models or theories to specific Service Science issues or peculiarities. These findings should stimulate the growing Service Science community to improve the integration of the various scientific knowledge domains that are relevant to Service Science, to increase the number of co-authored articles by researchers with different interests, and to strongly promote scientific integration among scholars.

ACS Style

Francesco Polese; Sergio Barile; Vincenzo Loia; Luca Carrubbo. The Demolition of Service Scientists’ Cultural-Boundaries. Global Perspectives on Service Science: Japan 2018, 773 -784.

AMA Style

Francesco Polese, Sergio Barile, Vincenzo Loia, Luca Carrubbo. The Demolition of Service Scientists’ Cultural-Boundaries. Global Perspectives on Service Science: Japan. 2018; ():773-784.

Chicago/Turabian Style

Francesco Polese; Sergio Barile; Vincenzo Loia; Luca Carrubbo. 2018. "The Demolition of Service Scientists’ Cultural-Boundaries." Global Perspectives on Service Science: Japan , no. : 773-784.

Conference paper
Published: 13 September 2018 in Business Information Systems
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Purpose - The topic of this paper is about Smart Service Systems (SSS), as recent evolution of service systems. The aim is to focus on the connection between structural/system traits of SSS and the value co-creation therein, and how the achievement of a co-creative experience is effectively supportive of the SSS viability. Design/methodology/approach - This conceptual paper deepens two scientific propositions: (i) Are we able to distinguish between ‘structural’ and ‘system’ features of SSS as drivers for value co-creation processes? (ii) Are we able to define effective value co-creation processes the blue-print for SSS viability? The lens used is, in particular, the Viable Systems Approach (VSA). Findings - Findings confirm a link among traits of SSS and value co-creation processes, regarding (i) multi-part specialized contribution, (ii) unopportunistic behaviours and (iii) co-working and enjoying for results (win-win logic). The smartness of SSS is considered as the basis of their viability. Research limitations/implications - Limits of this work depends on the theoretical nature of reflections introduced up-to-know. This framework will stimulate future studies by deepening case studies or empirical surveys. Practical implications - Applying a smart context to modern service ‘events’, we can enjoy important changes in our life. These assumptions find practical evidence on stage of studies on Service worldwide. Originality/value - Advances in Literature on Service Science (SS) lead us to better understand the essence, organization and design of SSS. Studies and reflections on System Thinking support observers to highlight static pre-conditions and dynamic determinants featuring with value co-creation processes.

ACS Style

Francesco Polese; Luca Carrubbo; Francesco Caputo; Antonietta Megaro. Co-creation in Action: An Acid Test of Smart Service Systems Viability. Business Information Systems 2018, 151 -164.

AMA Style

Francesco Polese, Luca Carrubbo, Francesco Caputo, Antonietta Megaro. Co-creation in Action: An Acid Test of Smart Service Systems Viability. Business Information Systems. 2018; ():151-164.

Chicago/Turabian Style

Francesco Polese; Luca Carrubbo; Francesco Caputo; Antonietta Megaro. 2018. "Co-creation in Action: An Acid Test of Smart Service Systems Viability." Business Information Systems , no. : 151-164.

Journal article
Published: 01 September 2018 in MERCATI E COMPETITIVITÀ
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ACS Style

Francesco Polese; Debora Sarno; Orlando Troisi; Mara Grimaldi. From B2B to A4A: An Integrated Framework for Viable Value Co-Creation. MERCATI E COMPETITIVITÀ 2018, 135 -161.

AMA Style

Francesco Polese, Debora Sarno, Orlando Troisi, Mara Grimaldi. From B2B to A4A: An Integrated Framework for Viable Value Co-Creation. MERCATI E COMPETITIVITÀ. 2018; (3):135-161.

Chicago/Turabian Style

Francesco Polese; Debora Sarno; Orlando Troisi; Mara Grimaldi. 2018. "From B2B to A4A: An Integrated Framework for Viable Value Co-Creation." MERCATI E COMPETITIVITÀ , no. 3: 135-161.

Editorial
Published: 01 May 2018 in Marketing Theory
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ACS Style

Evert Gummesson; Cristina Mele; Francesco Polese. Complexity and viability in service ecosystems. Marketing Theory 2018, 19, 3 -7.

AMA Style

Evert Gummesson, Cristina Mele, Francesco Polese. Complexity and viability in service ecosystems. Marketing Theory. 2018; 19 (1):3-7.

Chicago/Turabian Style

Evert Gummesson; Cristina Mele; Francesco Polese. 2018. "Complexity and viability in service ecosystems." Marketing Theory 19, no. 1: 3-7.

Book chapter
Published: 15 January 2018 in Conceptualizing and Researching Governance in Public and Non-Profit Organizations
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This study aims at rereading public governance (PG) and public value management (PVM) in the light of viable systems approach (VSA). Starting from the common points and the dissimilarities between the two theories, an integrated framework for pinpointing the key drivers leading to the emersion of public value co-creation in a public system conception of governance is elaborated. An overview on the emersion of PVM and PG is conducted in order to identify the main features of the new mindset. Then, VSA’s assumptions also are analyzed (with particular focus on their managerial implications) and then subdivided into four macro-areas. The combination of the two theories allows recognition of four levers (with relative postulates) for fostering public value co-creation: (1) strategic selection of actors; (2) establishment of system and relational boundaries; (3) pursuit of the fit strategy-tactics; (4) system governance diffusion. From a theoretical point of view, the study provides suggestions for the creation of a public system theory of governance. Regarding managerial standpoint, revealing the drivers for public value co-creation can aid managers to better elaborate strategies for stimulating actor’s engagement in order to challenge complexity and user’s demands variability.

ACS Style

Francesco Polese; Orlando Troisi; Luca Carrubbo; Mara Grimaldi. An Integrated Framework Toward Public System Governance: Insights from Viable Systems Approach. Conceptualizing and Researching Governance in Public and Non-Profit Organizations 2018, 23 -51.

AMA Style

Francesco Polese, Orlando Troisi, Luca Carrubbo, Mara Grimaldi. An Integrated Framework Toward Public System Governance: Insights from Viable Systems Approach. Conceptualizing and Researching Governance in Public and Non-Profit Organizations. 2018; ():23-51.

Chicago/Turabian Style

Francesco Polese; Orlando Troisi; Luca Carrubbo; Mara Grimaldi. 2018. "An Integrated Framework Toward Public System Governance: Insights from Viable Systems Approach." Conceptualizing and Researching Governance in Public and Non-Profit Organizations , no. : 23-51.

Journal article
Published: 09 January 2018 in Sustainability
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In the service era, markets are reconceptualized as systems of actors interconnected through networked relationships based on resources exchange and producing value co-creation. Two of the main contemporary service research theories, Service-dominant logic and Service science, propose different organizational layouts for producing and harmonizing value co-creation: Service ecosystems and smart service systems. However, these two models show some limitations. So, this work aims at drawing an integrated model, the so called Smart service ecosystem that can be applied to hypercompetitive and experience-based sectors. The model was tested in the tourism sector by using a case study methodology. Ten interviews were administered to key informants to analyze their perception about the main dimensions of the smart service ecosystems. By adopting a holistic view, the results obtained can allow the elaboration of a framework which pinpoints: (1) the main stakeholder groups (actors); (2) the kind of resources exchanged (resource integration); (3) the tools employed (technology); (4) the institution exchange among users (institutions). Applying the model obtained to the tourism sector this work explores the main element-steps for managing and optimizing value co-creation and sustainability in the long run and thus for transitioning from innovation to social innovation.

ACS Style

Francesco Polese; Antonio Botti; Mara Grimaldi; Antonella Monda; Massimiliano Vesci. Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation. Sustainability 2018, 10, 140 .

AMA Style

Francesco Polese, Antonio Botti, Mara Grimaldi, Antonella Monda, Massimiliano Vesci. Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation. Sustainability. 2018; 10 (2):140.

Chicago/Turabian Style

Francesco Polese; Antonio Botti; Mara Grimaldi; Antonella Monda; Massimiliano Vesci. 2018. "Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation." Sustainability 10, no. 2: 140.

Journal article
Published: 01 January 2018 in International Journal of Markets and Business Systems
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International publishers of academic, scientific and professional journals since 1979.

ACS Style

Francesco Caputo; Francesco Polese; Roberto Bruni; Luca Carrubbo. Enabling actors' viable behaviour: reflections upon the link between viability and complexity within smart service system. International Journal of Markets and Business Systems 2018, 3, 111 .

AMA Style

Francesco Caputo, Francesco Polese, Roberto Bruni, Luca Carrubbo. Enabling actors' viable behaviour: reflections upon the link between viability and complexity within smart service system. International Journal of Markets and Business Systems. 2018; 3 (2):111.

Chicago/Turabian Style

Francesco Caputo; Francesco Polese; Roberto Bruni; Luca Carrubbo. 2018. "Enabling actors' viable behaviour: reflections upon the link between viability and complexity within smart service system." International Journal of Markets and Business Systems 3, no. 2: 111.

Journal article
Published: 01 January 2018 in International Journal of Markets and Business Systems
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Over time an increasing attention has been paid to the concept of complexity but a clear definition of their implication and useful guidelines to manage its dynamics seem to be still missing in managerial studies. With the aim to bridge this gap, the paper aims to link the conceptual framework provided by the systems thinking (ST) and service science (SS). The attention is focused on the role of viability in supporting a better understanding and managing of internal and external complexity with specific reference to the domain of smart service systems (SSS). Building upon a multi-disciplinary conceptual framework, the paper traces some reflections to address decision makers' strategies and behaviours in managing SSS with the aim to increase opportunity for survival through a better understanding of logics and dynamics of complexity.

ACS Style

Francesco Polese; Luca Carrubbo; Roberto Bruni; Francesco Caputo. Enabling actors' viable behaviour: reflections upon the link between viability and complexity within smart service system. International Journal of Markets and Business Systems 2018, 3, 111 .

AMA Style

Francesco Polese, Luca Carrubbo, Roberto Bruni, Francesco Caputo. Enabling actors' viable behaviour: reflections upon the link between viability and complexity within smart service system. International Journal of Markets and Business Systems. 2018; 3 (2):111.

Chicago/Turabian Style

Francesco Polese; Luca Carrubbo; Roberto Bruni; Francesco Caputo. 2018. "Enabling actors' viable behaviour: reflections upon the link between viability and complexity within smart service system." International Journal of Markets and Business Systems 3, no. 2: 111.

Journal article
Published: 01 December 2017 in Service Science
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ACS Style

Theodor Borangiu; Francesco Polese. Introduction to the Special Issue on Exploring Service Science for Data-Driven Service Design and Innovation. Service Science 2017, 9, 1 .

AMA Style

Theodor Borangiu, Francesco Polese. Introduction to the Special Issue on Exploring Service Science for Data-Driven Service Design and Innovation. Service Science. 2017; 9 (4):1.

Chicago/Turabian Style

Theodor Borangiu; Francesco Polese. 2017. "Introduction to the Special Issue on Exploring Service Science for Data-Driven Service Design and Innovation." Service Science 9, no. 4: 1.

Reference work
Published: 09 November 2017 in Global Encyclopedia of Public Administration, Public Policy, and Governance
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ACS Style

Sergio Barile; Francesco Polese; Jacqueline Pels; Debora Sarno. Complexity and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance 2017, 1 -4.

AMA Style

Sergio Barile, Francesco Polese, Jacqueline Pels, Debora Sarno. Complexity and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance. 2017; ():1-4.

Chicago/Turabian Style

Sergio Barile; Francesco Polese; Jacqueline Pels; Debora Sarno. 2017. "Complexity and Governance." Global Encyclopedia of Public Administration, Public Policy, and Governance , no. : 1-4.

E conceptual paper
Published: 09 October 2017 in The TQM Journal
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Purpose The purpose of this paper is to show the relevance of the interest in sharing the common purpose and in searching for a common survival of emerging eco-system (ES) as an entity that “is not” but emerges by the viable actors interaction. Design/methodology/approach This conceptual paper contributes to the research by defining the ES building on the contributions of SD logic and viable systems approach (VSA), with a particular focus on the VSA perspective. Findings An ES emerges as a viable “system of systems” by an observer’s interpretation of the simultaneous interactions between different viable actors/systems that are sharing a common purpose (the survival of the ES), exchanging resources following a viable value co-creation model. Each actor/system could represent a level of quality of belonging to the ES looking for the opportunity to be resonant with the ES. Research limitations/implications The ES features and the role of each actor inside could be deepened through different theoretical perspectives and the same VSA to the ES could be reached with empirical explorations. Practical implications Understanding the nature of the ES, the practitioners are able to explain better their position in relation to partners and competitors. It is possible to be a part of several emerging ESs looking for the will to contribute to the ES’ survival and to the sharing of the purpose of the interactive systems/actors. In a medium and long run, the measure of the resonance is useful to understand the quality in interaction. Originality/value The work provides a definition of the ES and the actors inside focusing on the perspective of VSA, by integrating the concept of viable value co-creation and solidarity-based logic; in particular, the concept of Centro Commerciale Naturale is used to show the emergence of the ES in a relational context generated by the interaction between city, service and retailers in a city center.

ACS Style

Francesco Polese; Luca Carrubbo; Roberto Bruni; Gennaro Maione. The viable system perspective of actors in eco-systems. The TQM Journal 2017, 29, 783 -799.

AMA Style

Francesco Polese, Luca Carrubbo, Roberto Bruni, Gennaro Maione. The viable system perspective of actors in eco-systems. The TQM Journal. 2017; 29 (6):783-799.

Chicago/Turabian Style

Francesco Polese; Luca Carrubbo; Roberto Bruni; Gennaro Maione. 2017. "The viable system perspective of actors in eco-systems." The TQM Journal 29, no. 6: 783-799.

Book chapter
Published: 30 September 2017 in Experimental Econophysics
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ACS Style

Marco Pellicano; Maria Vincenza Ciasullo; Orlando Troisi; Gian Luca Casali; Sergio Barile; Francesco Polese. A Journey Through Possible Views of Relational Logic. Experimental Econophysics 2017, 195 -221.

AMA Style

Marco Pellicano, Maria Vincenza Ciasullo, Orlando Troisi, Gian Luca Casali, Sergio Barile, Francesco Polese. A Journey Through Possible Views of Relational Logic. Experimental Econophysics. 2017; ():195-221.

Chicago/Turabian Style

Marco Pellicano; Maria Vincenza Ciasullo; Orlando Troisi; Gian Luca Casali; Sergio Barile; Francesco Polese. 2017. "A Journey Through Possible Views of Relational Logic." Experimental Econophysics , no. : 195-221.

Book chapter
Published: 30 September 2017 in Experimental Econophysics
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ACS Style

Marianna Sigala; Sergio Barile; Marco Pellicano; Francesco Polese. Market Formation in the Sharing Economy: Findings and Implications from the Sub-economies of Airbnb. Experimental Econophysics 2017, 159 -174.

AMA Style

Marianna Sigala, Sergio Barile, Marco Pellicano, Francesco Polese. Market Formation in the Sharing Economy: Findings and Implications from the Sub-economies of Airbnb. Experimental Econophysics. 2017; ():159-174.

Chicago/Turabian Style

Marianna Sigala; Sergio Barile; Marco Pellicano; Francesco Polese. 2017. "Market Formation in the Sharing Economy: Findings and Implications from the Sub-economies of Airbnb." Experimental Econophysics , no. : 159-174.