As few studies relate the technical aspects of a corporate website to a firm’s turnover, this paper aims to examine how the quality of a corporate website influences social networks and the company’s turnover in large family firms. The moderating and mediating effect of social networks on the relationships between website quality and turnover are also tested. In addition, the paper performs a multigroup analysis to analyze the differences between family businesses with low and high family ownership concentration. The sample used in the study, the largest 500 family firms’ websites around the globe extracted from The Global Family Business Index compiled by the University of St. Gallen, were analyzed using partial least squares–structural equation modeling (PLS-SEM). The results indicate that both the direct and indirect effect of website quality on turnover and the moderating effect of social networks in the relationship between website quality and turnover were negative and significant. The multigroup analysis reveals some significant differences between both groups. The study contributes to the evaluation of website literature by exploring a new sector of application: family businesses. Moreover, the largest family firms should improve their presence in social networks to increase their sales.

La continuidad de la empresa familiar es uno de los temas más estudiados. Los factores más utilizados en su estudio son la sucesión y la confusión entre el patrimonio empresarial y familiar. Sin embargo, en este trabajo vamos a analizar la continuidad de la empresa familiar y la influencia que sobre ella tienen algunas variables poco estudiadas; en concreto analizaremos la influencia que sobre ella tienen la realización de estrategias de alianzas y cooperación, la gestión profesional de la empresa familiar y el espíritu emprendedor de la empresa. La metodología utilizada para analizar estas relaciones está basada en un proceso de ecuaciones estructurales, concretamente el enfoque Partial Least Squares (PLS). Los resultados son, en la mayoría de las relaciones empleadas, los esperados según la literatura.

Access to safe drinking water is essential to good health, a basic human right, and a component of effective policy for health protection. Improving the quality of local public water and waste services is one of the United Nations Sustainable Development Goals (Goal 6: Clean Water and Sanitation). This study aims to know the degree of satisfaction of domestic users who receive services related to water and waste in municipalities with less than 20,000 inhabitants in the province of Badajoz (Spain). We carry out this research because the perception of municipal services provided by the public administration is usually negative and deficient. The case study PROMEDIO, the consortium formula, is described as a successful partnership to improve the quality of local public water and waste services. For this purpose, a detailed analysis of the different aspects involved in the relationship between the users and the services provided is carried out. The consortium was found to increase citizens’ satisfaction with the services provided, given the close relationship between the municipality and the users.

Purpose: By investigating the reactions of family businesses to COVID-19 pandemic this article aims to explaining how family firms are capable to preserve employment during hardship.Design/methodology/approach: Stemming from resource-based-view, we theorise that familiness is not directly associated with new hiring but instead fully mediated by pivoting strategic decisions (the propensity to transform the business).Findings: Our findings show that familiness triggers pivoting strategic decisions and consequently increases the likelihood of new hiring. Additionally, we found that the involvement of multiple generations strengthens this relationship.Practical implications: Family firms must consolidate their family human and social resources (familiness) and assure the presence of multiple generations in the firm because they can leverage their entrepreneurial disposition and increase the need to preserve employment and new hires during crises.Originality/value: The main contribution lies in the explanation of the mechanisms that family firms deploy to overcome a crisis and thus explains why some family firms are more resilient than others in relation to firm’s employment during hardship.