Prof. Ching‑Hung Lee is an Associate Professor in the School of Public Policy and Administration, Xi’an Jiaotong University (China). He received his BS degree in Management Information Systems from National Central University (NCU, Taiwan) and his MS degree in Business Management from National Cheng Kung University (NCKU, Taiwan). He received his PhD in Business Management from National Taipei University of Technology (NTUT, Taiwan). He was also a Research Fellow at Nanyang Technological University (NTU, Singapore) from 2016–2018, conducting
research on the smart commercialization of Cyber‑Physical Systems. His teaching and research interests are ontology reasoning, service science, design informatics, and customer service, particularly for e‑business, e‑retailing and smart cities. He has over 40 publications in peer‑reviewed journals and conference proceedings since 2019. He has won the Best PhD Thesis of Service Science in Taiwan and the Best Industrial Paper Award at ISSRE2018. He has over ten years’ experience in service design and development, together with industrial experience in human capital training and evaluation.
Prof. Ching‑Hung Lee is an Associate Professor in the School of Public Policy and Administration, Xi’an Jiaotong University (China). He received his BS degree in Management Information Systems from National Central University (NCU, Taiwan) and his MS degree in Business Management from National Cheng Kung University (NCKU, Taiwan). He received his PhD in Business Management from National Taipei University of Technology (NTUT, Taiwan). He was also a Research Fellow at Nanyang Technological University (NTU, Singapore) from 2016–2018, conducting
research on the smart commercialization of Cyber‑Physical Systems. His teaching and research interests are ontology reasoning, service science, design informatics, and customer service, particularly for e‑business, e‑retailing and smart cities. He has over 40 publications in peer‑reviewed journals and conference proceedings since 2019. He has won the Best PhD Thesis of Service Science in Taiwan and the Best Industrial Paper Award at ISSRE2018. He has over ten years’ experience in service design and development, together with industrial experience in human capital training and evaluation.