Despite significant growth in sales in recent years, retaining customers remains a major challenge for the electronic marketplace (e-marketplace) industry worldwide, including Indonesia. The small basket size of Indonesian customers has created a highly price-sensitive market, making it difficult to nurture customer loyalty. This study investigates the factors affecting consumer behavior and loyalty in Indonesian e-marketplaces by employing a newly proposed E-Marketplace Customer Loyalty Model. Since customers' expectations have extended from mostly utilitarian-oriented goals to incorporate hedonic goals, the proposed model includes both utilitarian and hedonic-based constructs by integrating the Expectation-Confirmation Theory, e-service quality, and the Hedonic Information Systems Model. The proposed model was tested using a comparative approach of machine learning classification algorithms and partial least square, aiming to create a more robust model. The PLS analytical results of ECLM hiearchical component model from 678 customers show that the fulfillment of hedonic values via perceived enjoyment has a greater impact on customer satisfaction than utilitarian values of perceived service quality. Perceived enjoyment, personalization, and customer satisfaction positively affect customer loyalty. The classification results provide further evidence for all hypothesized relationships of the ECLM. The Sequential Minimal Optimization (SMO) algorithm has demonstrated superior performance compared with other classifiers in predicting the dependent variable in most cases. Based on findings, this study offers theoretical and practical implications, and recommendations for sustainable loyalty programs in e-marketplaces.
15 August 2017 in Physical Chemistry Chemical Physics
The interaction between neighbouring FeN4 and Psubs sites of a P-doped pyrolyzed Fe/N/C catalyst promotes four-electron reduction through associative and dissociative mechanisms.
Noncovalent interactions, such as dispersion, play a significant role in the stability of flexible molecules, such as curcumin. This study revealed the importance of dispersion correction in the structure and keto-enol tautomerization of curcumin, which has rarely been addressed in computational studies. We rigorously constructed all possible unique curcumin conformers in the enol and keto forms within the first-principles framework. Regardless of the different environments, we carefully explained the agreement between the computational geometry (in the gas phase) and the experimental measurement (in the polymorph) by using dispersion correction. The calculation results for the aqueous solution of conformational abundance, thermochemistry, and reaction kinetics support the experimental observations after considering the dispersion correction. The study also suggests a water-catalyzed mechanism for keto-enol tautomerization, where dispersion correction plays a role in decreasing the energy barrier and making the keto form thermochemically and kinetically favorable. Our results could be helpful in future computational studies to find a method for increasing the aqueous solubility of curcumin; hence, the potential of curcumin as a multifunctional medicine can be fully achieved.