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A descriptive attribute or characteristic of an object is called dimension. In the area of Business Excellence, this concept is associated with national quality awards and Business Excellence models. The aim of the paper is to identify the Business Excellence dimensions, on the grounds of comparative analysis of selected national quality award models, including determination of relations between the Business Excellence and Sustainability. Cross-cultural comparison of Business Excellence core values in the analyzed excellence models/national quality awards will be helpful in identification of the Business Excellence dimensions. The main findings of this study are: The basis for achieving Business Excellence is to respect the core principles of TQM (Total Quality Management); Business Excellence dimensions can be identified based on core values; Business Excellence can be characterized through dimensions; there is a relationship between the Business Excellence dimensions and the Sustainability dimensions. This study is based on information that was gathered through an extensive literature review (research publications and research studies (documents) about the national quality awards and Business Excellence models using Internet and research databases (Web of Science, Scopus, EBSCO) and the authors’ own experience. Methods of analysis, comparison, selection, abstraction, induction, deduction, determination, and statistics were used. The paper is organized as follows: the methodology approach; the comparative review of the secondary data on Business Excellence core values in the analyzed models; discussion about the main findings, including the link between the Business Excellence dimensions and Sustainability dimensions.
Miriam Jankalová; Radoslav Jankal. How to Characterize Business Excellence and Determine the Relation between Business Excellence and Sustainability. Sustainability 2020, 12, 6198 .
AMA StyleMiriam Jankalová, Radoslav Jankal. How to Characterize Business Excellence and Determine the Relation between Business Excellence and Sustainability. Sustainability. 2020; 12 (15):6198.
Chicago/Turabian StyleMiriam Jankalová; Radoslav Jankal. 2020. "How to Characterize Business Excellence and Determine the Relation between Business Excellence and Sustainability." Sustainability 12, no. 15: 6198.
Miriam Jankalová; Radoslav Jankal. Self-assessment of the corporate social responsibility in the area of postal company. Entrepreneurship and Sustainability Issues 2020, 7, 1872 -1886.
AMA StyleMiriam Jankalová, Radoslav Jankal. Self-assessment of the corporate social responsibility in the area of postal company. Entrepreneurship and Sustainability Issues. 2020; 7 (3):1872-1886.
Chicago/Turabian StyleMiriam Jankalová; Radoslav Jankal. 2020. "Self-assessment of the corporate social responsibility in the area of postal company." Entrepreneurship and Sustainability Issues 7, no. 3: 1872-1886.
Not every Business Excellence model has an integral approach considering the environmental, economic, and social aspects of sustainability. The aim of the paper is to review the selected Business Excellence Models and to introduce a proposal to improve this type of models as being applicable for the sustainability assessment. The models that were chosen are used as a basis for organisational improvement. The paper is based on information gathered through extensive literature review (research publications, research studies, documents about The Business Excellence Models) using Internet and research databases and the author’s own experience. Methods of analysis, comparison, selection and statistics are to be used. Although the models are based on similar principles, the differences are in the number and structure of the criteria, respectively, sub-criteria and in the sustainability assessment approach. Therefore, as key criteria in the area of self-assessment, we propose seven non-results criteria and criterion results. The proposed Model is discussed with the analysed models, based on the calculation of their mutual distances. The model, which is closest to the proposed model, is The Singapore Business Excellence Framework.
Miriam Jankalová; Radoslav Jankal. Sustainability Assessment According to the Selected Business Excellence Models. Sustainability 2018, 10, 3784 .
AMA StyleMiriam Jankalová, Radoslav Jankal. Sustainability Assessment According to the Selected Business Excellence Models. Sustainability. 2018; 10 (10):3784.
Chicago/Turabian StyleMiriam Jankalová; Radoslav Jankal. 2018. "Sustainability Assessment According to the Selected Business Excellence Models." Sustainability 10, no. 10: 3784.
Miriam Jankalová; Radoslav Jankal. The assessment of corporate social responsibility: approaches analysis. Entrepreneurship and Sustainability Issues 2017, 4, 441 -459.
AMA StyleMiriam Jankalová, Radoslav Jankal. The assessment of corporate social responsibility: approaches analysis. Entrepreneurship and Sustainability Issues. 2017; 4 (4):441-459.
Chicago/Turabian StyleMiriam Jankalová; Radoslav Jankal. 2017. "The assessment of corporate social responsibility: approaches analysis." Entrepreneurship and Sustainability Issues 4, no. 4: 441-459.
Miriam Jankalova; Radoslav Jankal. Monetary Integration in the 1960s. Acta Oeconomica Pragensia 2017, 25, 85 -97.
AMA StyleMiriam Jankalova, Radoslav Jankal. Monetary Integration in the 1960s. Acta Oeconomica Pragensia. 2017; 25 (2):85-97.
Chicago/Turabian StyleMiriam Jankalova; Radoslav Jankal. 2017. "Monetary Integration in the 1960s." Acta Oeconomica Pragensia 25, no. 2: 85-97.
Miriam Jankalova; Radoslav Janka; Radoslav Jankal. Corporate Social Responsibility in the Context of National Awards for Social Responsibility in the Slovakia and Czech Republic. New Trends and Issues Proceedings on Humanities and Social Sciences 2017, 3, 190 -197.
AMA StyleMiriam Jankalova, Radoslav Janka, Radoslav Jankal. Corporate Social Responsibility in the Context of National Awards for Social Responsibility in the Slovakia and Czech Republic. New Trends and Issues Proceedings on Humanities and Social Sciences. 2017; 3 (4):190-197.
Chicago/Turabian StyleMiriam Jankalova; Radoslav Janka; Radoslav Jankal. 2017. "Corporate Social Responsibility in the Context of National Awards for Social Responsibility in the Slovakia and Czech Republic." New Trends and Issues Proceedings on Humanities and Social Sciences 3, no. 4: 190-197.
If companies wish to succeed on the markets with strong competitive pressure, they have to focus their attention not only to make a profit, or increase market share, but also to increase protection of the environment, and help the local community. The aim of the paper is to point out the possibility of applying The EFQM Excellence Model in assessing the level of CSR. Results are based on information gathered through extensive literature review using internet and research databases and the author's own experience. It can be concluded that The EFQM Excellence Model underwent and is undergoing constant changes, individual areas and criteria serving for the overall assessment are being changed and amended.
Radoslav Jankal; Miriam Jankalova. The Application of The EFQM Excellence Model by the Evaluation of Corporate Social Responsibility Activities of Companies. Procedia Economics and Finance 2016, 39, 660 -667.
AMA StyleRadoslav Jankal, Miriam Jankalova. The Application of The EFQM Excellence Model by the Evaluation of Corporate Social Responsibility Activities of Companies. Procedia Economics and Finance. 2016; 39 ():660-667.
Chicago/Turabian StyleRadoslav Jankal; Miriam Jankalova. 2016. "The Application of The EFQM Excellence Model by the Evaluation of Corporate Social Responsibility Activities of Companies." Procedia Economics and Finance 39, no. : 660-667.
The article deals with issues of decision making with regard to motivation of employees and managers. In an introductive and theoretical part, attention is devoted to analysing opinions on motivation, motivating, and decision making. The motivation is understood as a dynamic phenomenon, full of many facts, positive and negative, subjective and objective, constant (static, invariable) and variable (changing dynamically). The decision making is understood as process of postulating decision-making premises, conditions, restrictions and defining criteria, non-compromising consideration of positives, negatives, possibilities and impossibilities, chances and obstacles of every accepted solution, and determining the ‘best’ methods of achieving the ‘best’ solution. In the methodology part of paper, the most interesting result of testing assumption about the multi-criteria content and multiplicative effect in decision making, applied in motivating employees, are presented. This searching is done on the basis of our questionnaire survey performed on the sample of 1,946 respondents in the turn of 2012/2013. The assumption about the multi-criteria content and multiplicative effect in decision making applied in motivating employees was confirmed also by paper mentions the most significant findings established with regard to chosen hypotheses (assumptions). In an application part, acquired results and used inspirational opinions of several other authors formed the basis for creation of verbal and graphical model of motivational decision making, or the model of motivating perceived with regard to the decision making process. The model characterises motivational decision-making as multi-content and multi-criteria process able to bring qualitative multiplications and synergies.DOI: http://dx.doi.org/10.5755/j01.ee.26.5.8727
Martina Blašková; Michal Bízik; Radoslav Jankal. Model of Decision Making in Motivating Employees and Managers. Engineering Economics 2015, 26, 517-529 .
AMA StyleMartina Blašková, Michal Bízik, Radoslav Jankal. Model of Decision Making in Motivating Employees and Managers. Engineering Economics. 2015; 26 (5):517-529.
Chicago/Turabian StyleMartina Blašková; Michal Bízik; Radoslav Jankal. 2015. "Model of Decision Making in Motivating Employees and Managers." Engineering Economics 26, no. 5: 517-529.
Strategic management of a network organization is the set of managerial decisions and actions by which network management determines in advance what should be accomplished and how it should be achieved. In the first part of the chapter, different types of strategies at the level of networks and organizations are characterized. Subsequently, the strategic management process which is appropriate for the network is described. Traditional approaches to strategy development place emphasis on enterprise as an object from which the entire process of creation, implementation, evaluation and controlling strategy unfolds. For a network, however, it is somewhat different, as first it is necessary to define the mission and vision of the network, determine its objectives, and consequently—by implementing the necessary steps—to establish its strategies, i.e. overall, business and functional network strategy. It is also necessary to take into account the orientation of the individual network members. Consequently, the individual enterprises of the network have to update their visions and missions to fulfil the strategies of the network.
Štefan Hittmár; Radoslav Jankal. Strategic Management of Networks. Management of Network Organizations 2015, 5 -21.
AMA StyleŠtefan Hittmár, Radoslav Jankal. Strategic Management of Networks. Management of Network Organizations. 2015; ():5-21.
Chicago/Turabian StyleŠtefan Hittmár; Radoslav Jankal. 2015. "Strategic Management of Networks." Management of Network Organizations , no. : 5-21.
Radoslav Jankal. Software Support of Quality Management in the Service Sector. Procedia - Social and Behavioral Sciences 2014, 149, 443 -448.
AMA StyleRadoslav Jankal. Software Support of Quality Management in the Service Sector. Procedia - Social and Behavioral Sciences. 2014; 149 ():443-448.
Chicago/Turabian StyleRadoslav Jankal. 2014. "Software Support of Quality Management in the Service Sector." Procedia - Social and Behavioral Sciences 149, no. : 443-448.
University teachers are unique group of the employees working society-widely in each State. Improving the quality of university education, it is extremely important to pay attention to the definition of key personality competences that teachers should have and that would convey to their students through an effect of being conformed to. Purpose of study is to analyze and define the key personality competences of the university teachers, in conditions of the University of Žilina, Slovakia. The study presents the results of a sociological interview: through using a form of 3 controlled interviews with 27 teachers, we define the crucial personality competences of the teacher. In addition, the results of this qualitative searching we undergone to a quantitative survey – in the form of a questionnaire survey (which included 395 university students) were surveyed, how these competences should be defined from the viewpoint of the teacher and viewpoint of the students; we also surveyed what weight was assigned by students to the teachers’ personality competencies defined in previous qualitative research. The most significant conclusions of the research and all study consist in a definition of four clusters of the competence profile of teachers. These ones represent a unique breakthrough of the teacher's personal competences aimed at teacher oneself, i.e. self-reflecting, self-renewing, self- motivating, and self-developing personality competences, and the personality competences focusing on the others – students, i.e. inter-reflecting, inter-renewing, inter-motivating, and inter-developing competences
Martina Blašková; Rudolf Blaško; Miriam Jankalova; Radoslav Jankal. Key Personality Competences of University Teacher: Comparison of Requirements Defined by Teachers and/Versus Defined by Students. Procedia - Social and Behavioral Sciences 2014, 114, 466 -475.
AMA StyleMartina Blašková, Rudolf Blaško, Miriam Jankalova, Radoslav Jankal. Key Personality Competences of University Teacher: Comparison of Requirements Defined by Teachers and/Versus Defined by Students. Procedia - Social and Behavioral Sciences. 2014; 114 ():466-475.
Chicago/Turabian StyleMartina Blašková; Rudolf Blaško; Miriam Jankalova; Radoslav Jankal. 2014. "Key Personality Competences of University Teacher: Comparison of Requirements Defined by Teachers and/Versus Defined by Students." Procedia - Social and Behavioral Sciences 114, no. : 466-475.
Radoslav Jankal. The Role of Innovation in the Assessment of the Excellence of Enterprise Subjects. Procedia - Social and Behavioral Sciences 2014, 109, 541 -545.
AMA StyleRadoslav Jankal. The Role of Innovation in the Assessment of the Excellence of Enterprise Subjects. Procedia - Social and Behavioral Sciences. 2014; 109 ():541-545.
Chicago/Turabian StyleRadoslav Jankal. 2014. "The Role of Innovation in the Assessment of the Excellence of Enterprise Subjects." Procedia - Social and Behavioral Sciences 109, no. : 541-545.
The current environment puts an increasing emphasis on increasing the quality of university education. It is also connected with the growth of requirements placed on the profession of a university employee that also include a strong ethical aspect. The implementers of the project Development of culture quality at the University of Zilina (ZU) based on European standards of higher education (DEQUA), whose output is to set up the basic rules of academic ethics in the environment of the University of Zilina in the form of a code of ethics, are aware of this fact. As foundation for creation of employee code the Code of Ethics of University Employees was used, whose observance is declared by ZU; however, it only has a formal character, it is not a binding norm in the environment of ZU, whose failure to comply with would be sanctioned. The purpose of adopting this document (Code of Ethics) was supported also by the results of organised workshops and surveys within the DEQUA project
Miriam Jankalova; Radoslav Jankal; Martina Blašková; Rudolf Blaško. Academic Ethics in Conditions of the University of Zilina. Procedia - Social and Behavioral Sciences 2014, 110, 568 -576.
AMA StyleMiriam Jankalova, Radoslav Jankal, Martina Blašková, Rudolf Blaško. Academic Ethics in Conditions of the University of Zilina. Procedia - Social and Behavioral Sciences. 2014; 110 ():568-576.
Chicago/Turabian StyleMiriam Jankalova; Radoslav Jankal; Martina Blašková; Rudolf Blaško. 2014. "Academic Ethics in Conditions of the University of Zilina." Procedia - Social and Behavioral Sciences 110, no. : 568-576.
Mystery shopping is a tool often used for evaluation of providing services quality. It is also a tool, which enables to examine and evaluate communication skills of employees in order to identify their weakness and define the way of improvement. The reason is that their applied abilities are connected with customer´s total perception of providing services. National post operators must learn to listen to their customers through their employees. This process is crucial for the market environment – it enables to gain customer´s loyalty and trust. In order to ensure higher level of customer oriented behaviour between the employees, Slovak Post starts a pilot project called “Mystery Customer”. Main goal of the project is to analyze behavior of selected post office personnel towards the mystery customer. The paper also deals with the practical use of mystery shopping in conditions of Slovak Post.
Radoslav Jankal; Miriam Jankalová. MYSTERY SHOPPING − THE TOOL OF EMPLOYEE COMMUNICATION SKILLS EVALUATION. Business: Theory and Practice 2011, 12, 45 -49.
AMA StyleRadoslav Jankal, Miriam Jankalová. MYSTERY SHOPPING − THE TOOL OF EMPLOYEE COMMUNICATION SKILLS EVALUATION. Business: Theory and Practice. 2011; 12 (1):45-49.
Chicago/Turabian StyleRadoslav Jankal; Miriam Jankalová. 2011. "MYSTERY SHOPPING − THE TOOL OF EMPLOYEE COMMUNICATION SKILLS EVALUATION." Business: Theory and Practice 12, no. 1: 45-49.
Consumer protection is one of the conditions of well – going economy. On the one hand it is covered by the state, on the other, it depends at full rate on the actions of enterpriser. Promoting consumers’ rights, prosperity and well being are core values of the European Union (EU), and this is reflected in its laws. Membership of the European Union ensures additional protection for consumers, what is described in 10 basic principles of how EU law protects you, as a consumer, no matter where you are in the EU. The protection of Slovak consumers extended to the protection of all European consumers. Consumer protection is one of the conditions of well – going economy. On the one hand it is covered by the state, on the other, it depends at full rate on the actions of enterpriser. Promoting consumers’ rights, prosperity and well being are core values of the European Union (EU), and this is reflected in its laws. Membership of the European Union ensures additional protection for consumers, what is described in 10 basic principles of how EU law protects you, as a consumer, no matter where you are in the EU. The protection of Slovak consumers extended to the protection of all European consumers.
Miriam Jankalová; Radoslav Jankal. Verbraucherschutz in der Slowakei. Business: Theory and Practice 2009, 10, 63 .
AMA StyleMiriam Jankalová, Radoslav Jankal. Verbraucherschutz in der Slowakei. Business: Theory and Practice. 2009; 10 (1):63.
Chicago/Turabian StyleMiriam Jankalová; Radoslav Jankal. 2009. "Verbraucherschutz in der Slowakei." Business: Theory and Practice 10, no. 1: 63.
Šalies atitiktis euro zonos monetarinės ir fiskalinės politikos reikalavimams galėtų būti įvertintas konvergencijos kriterijumi. Autorių siūlomas konvergencijos kriterijus neišmatuoja ekonominių subjektų pasirengimo įsilieti į euro zoną, nekvestionuoja šios zonos funkcionalumo. Straipsnyje gvildenama, ar Slovakijos prisijungimas prie Ekonominės ir monetarinės sąjungos nesukeltų finansinių problemų į ją įeinančioms valstybėms. Šalies atitiktis euro zonos monetarinės ir fiskalinės politikos reikalavimams galėtų būti įvertintas konvergencijos kriterijumi. Autorių siūlomas konvergencijos kriterijus neišmatuoja ekonominių subjektų pasirengimo įsilieti į euro zoną, nekvestionuoja šios zonos funkcionalumo. Straipsnyje gvildenama, ar Slovakijos prisijungimas prie Ekonominės ir monetarinės sąjungos nesukeltų finansinių problemų į ją įeinančioms valstybėms.
Miriam Jankalová; Radoslav Jankal. Prufung der Wirtschaftlichen Konvergenz der Slowakischen Republik. Business: Theory and Practice 2008, 9, 45 .
AMA StyleMiriam Jankalová, Radoslav Jankal. Prufung der Wirtschaftlichen Konvergenz der Slowakischen Republik. Business: Theory and Practice. 2008; 9 (1):45.
Chicago/Turabian StyleMiriam Jankalová; Radoslav Jankal. 2008. "Prufung der Wirtschaftlichen Konvergenz der Slowakischen Republik." Business: Theory and Practice 9, no. 1: 45.