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Young-Joo Ahn
Tourism Industry Data Analytics Lab (TIDAL), Department of Hospitality and Tourism Management, Sejong University, Seoul 05006, Korea

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Journal article
Published: 19 May 2021 in Sustainability
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In this study, we examined the employee service dimensions which are associated with satisfaction and customers’ intention to revisit among Uzbekistani customers who visit halal restaurants in Korea. We also investigated the situational factor of the pandemic outbreak and the moderating role of the restaurant locations. A total of 264 respondents participated. The results revealed that behavior quality and appearance were important employee service quality dimensions for halal restaurants. However, interaction quality and expertise quality were not associated with satisfaction. The results may indicate that consumers did not prefer human interactions at the restaurants because of the risk of Coronavirus disease (COVID-19). The results affirmed that customers who positively evaluated their restaurant experience showed a higher intention to visit again. Finally, the findings showed a moderating effect of the location (the capital city vs. others). The customers visiting restaurants in the capital city were likely to be satisfied with employees wearing masks and wearing clean uniforms. These findings could enrich the literature on the multidimensional aspects of service encounters at Uzbekistani halal restaurants considering the tangible and intangible service qualities of employees during COVID-19.

ACS Style

Zoirova Shokhsanam; Young-Joo Ahn. Employee Service Quality at Uzbekistani Halal Restaurants Amid the COVID-19 Pandemic. Sustainability 2021, 13, 5712 .

AMA Style

Zoirova Shokhsanam, Young-Joo Ahn. Employee Service Quality at Uzbekistani Halal Restaurants Amid the COVID-19 Pandemic. Sustainability. 2021; 13 (10):5712.

Chicago/Turabian Style

Zoirova Shokhsanam; Young-Joo Ahn. 2021. "Employee Service Quality at Uzbekistani Halal Restaurants Amid the COVID-19 Pandemic." Sustainability 13, no. 10: 5712.

Journal article
Published: 19 February 2021 in Sustainability
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This study explored the relationships between destination attractiveness, satisfaction, the sense of reliving, and loyalty among American tourists who had experienced Silk Road tourism in Uzbekistan. In addition, this study investigated the mediating role of the sense of reliving with regard to satisfaction and loyalty. A total of 477 respondents participated and were used for the final analysis. The results suggest that destination attractiveness includes multidimensional constructs consisting of five dimensions, namely, cultural attractiveness, natural attractiveness, the local people and superstructure, infrastructure, and price attractiveness. Cultural attractiveness, the warm hospitality of local people, and the superstructure appear to be the competitive attributes of Silk Road tourism in Uzbekistan affecting tourist satisfaction. Furthermore, the results reveal that tourist satisfaction increases loyalty. A mediating role of the sense of reliving with regard to satisfaction and loyalty was also confirmed. Tourists remember their travel experiences upon returning home, relive Silk Road travel experiences, and demonstrate their behavioral intentions. These findings can provide a deeper understanding of destination attractiveness and memorable experiences for increasing loyalty to destinations related to Silk Road tourism in Uzbekistan.

ACS Style

Murodjon Raimkulov; Husanjon Juraturgunov; Young-Joo Ahn. Destination Attractiveness and Memorable Travel Experiences in Silk Road Tourism in Uzbekistan. Sustainability 2021, 13, 2252 .

AMA Style

Murodjon Raimkulov, Husanjon Juraturgunov, Young-Joo Ahn. Destination Attractiveness and Memorable Travel Experiences in Silk Road Tourism in Uzbekistan. Sustainability. 2021; 13 (4):2252.

Chicago/Turabian Style

Murodjon Raimkulov; Husanjon Juraturgunov; Young-Joo Ahn. 2021. "Destination Attractiveness and Memorable Travel Experiences in Silk Road Tourism in Uzbekistan." Sustainability 13, no. 4: 2252.

Journal article
Published: 22 January 2021 in Sustainability
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This study examines the relationship between service climate, empowerment, and organizational citizenship behavior among Vietnamese employees at restaurants in urban areas of South Korea. Moreover, the mediating role of empowerment between service climate and organizational citizenship behavior is investigated. From a sample of 209 Vietnamese respondents working in Asian ethnic restaurants, the findings indicate that work facilitation is the most influential service climate that affects empowerment. However, two service climate factors—managerial support and customer orientation—are not statistically significant. Moreover, organizational citizenship behavior among employees is enhanced not only by service climate but also by empowerment. This study provides empirical evidence of employee perceptions of service climate and of the influence of service climate on employee empowerment and organizational citizenship behavior for customer service quality. This study expands the knowledge regarding foreign employees at restaurants and provides important theoretical and practical implications for creating a sustainable work environment and empowering employees who strive for an excellent quality of customer service in the context of the restaurant industry.

ACS Style

Loan Pham Thi Phuong; Young-Joo Ahn. Service Climate and Empowerment for Customer Service Quality among Vietnamese Employees at Restaurants. Sustainability 2021, 13, 1172 .

AMA Style

Loan Pham Thi Phuong, Young-Joo Ahn. Service Climate and Empowerment for Customer Service Quality among Vietnamese Employees at Restaurants. Sustainability. 2021; 13 (3):1172.

Chicago/Turabian Style

Loan Pham Thi Phuong; Young-Joo Ahn. 2021. "Service Climate and Empowerment for Customer Service Quality among Vietnamese Employees at Restaurants." Sustainability 13, no. 3: 1172.

Journal article
Published: 22 December 2020 in International Journal of Environmental Research and Public Health
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The present study examined the relationship between social capital, local festival participation, and subjective well-being. Moreover, this study examined whether the effect of social capital on subjective well-being can be mediated by festival participation. In addition, it examined the decomposition effect of festival participation and control of models for demographic characteristics. Data used are from the International Comparative Survey on Lifestyle and Values (ICSLV) SWB South Korea Survey. The total number of respondents for the analysis is 1694. The findings indicate that trustful relationships with family and relatives, friends, and neighbors are considerably related to subjective well-being than structural social capital. Moreover, the trust of informal social ties shows considerable potential in facilitating individuals’ local festival participation, which is associated with subjective well-being. Individuals who often participate in traditional local festivals in their communities show higher subjective well-being than those who never attend any festivals. Local festivals in communities can play an important role in strengthening links with individuals in these communities and affect community residents’ well-being. Lastly, the findings can suggest beneficial theoretical and practical implications, and enrich the previous literature on social capital and festival participation.

ACS Style

Young-Joo Ahn. Do Informal Social Ties and Local Festival Participation Relate to Subjective Well-Being? International Journal of Environmental Research and Public Health 2020, 18, 16 .

AMA Style

Young-Joo Ahn. Do Informal Social Ties and Local Festival Participation Relate to Subjective Well-Being? International Journal of Environmental Research and Public Health. 2020; 18 (1):16.

Chicago/Turabian Style

Young-Joo Ahn. 2020. "Do Informal Social Ties and Local Festival Participation Relate to Subjective Well-Being?" International Journal of Environmental Research and Public Health 18, no. 1: 16.

Journal article
Published: 30 April 2020 in Sustainability
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The growing interest in ruralism among Chinese people has been observed as China’s population in urban areas has exceeded its rural population. Rural tourism has become one of the leading tourism sectors in China, in large part because many of China’s popular tourist attractions are surrounded by rural communities. This study identified 12 dimensions of tourist-perceived quality. In addition, perceived value and satisfaction were used as mediators to explain the relationships between perceived quality and three dimensions of behavioral intentions (i.e., revisitation intention, positive word-of-mouth, and willingness to pay for special rural products). Furthermore, the moderating impact of urban versus rural residence was tested. A total sample of 495 was used for data analysis. Four tourist-perceived quality dimensions (i.e., tourism infrastructure and transportation, hospitality and learning, handicrafts and culture, and rural environment) were found. The results of this study demonstrated the empirical evidence of the relationship between perceived quality, perceived value, satisfaction, and behavioral intentions. Finally, the results showed a moderating effect. The findings of this study can contribute to increasing various behavioral intentions and sustainable rural tourism in China.

ACS Style

Xiaoting Chi; Seul Ki Lee; Young-Joo Ahn; Kiattipoom Kiatkawsin. Tourist-Perceived Quality and Loyalty Intentions towards Rural Tourism in China. Sustainability 2020, 12, 3614 .

AMA Style

Xiaoting Chi, Seul Ki Lee, Young-Joo Ahn, Kiattipoom Kiatkawsin. Tourist-Perceived Quality and Loyalty Intentions towards Rural Tourism in China. Sustainability. 2020; 12 (9):3614.

Chicago/Turabian Style

Xiaoting Chi; Seul Ki Lee; Young-Joo Ahn; Kiattipoom Kiatkawsin. 2020. "Tourist-Perceived Quality and Loyalty Intentions towards Rural Tourism in China." Sustainability 12, no. 9: 3614.

Journal article
Published: 30 November 2019 in The Journal of Asian Finance, Economics and Business
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ACS Style

Young-Joo Ahn; Seul Ki Lee; Yoon-Young Ahn. Who Are Domestic Travel Agency Users and Who Buys Full Package Trips? A Study of Korean Outbound Travelers. The Journal of Asian Finance, Economics and Business 2019, 6, 147 -158.

AMA Style

Young-Joo Ahn, Seul Ki Lee, Yoon-Young Ahn. Who Are Domestic Travel Agency Users and Who Buys Full Package Trips? A Study of Korean Outbound Travelers. The Journal of Asian Finance, Economics and Business. 2019; 6 (4):147-158.

Chicago/Turabian Style

Young-Joo Ahn; Seul Ki Lee; Yoon-Young Ahn. 2019. "Who Are Domestic Travel Agency Users and Who Buys Full Package Trips? A Study of Korean Outbound Travelers." The Journal of Asian Finance, Economics and Business 6, no. 4: 147-158.

Book review
Published: 14 June 2016 in Anatolia
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ACS Style

Young-Joo Ahn. Marketing Places and Spaces. Anatolia 2016, 27, 1 -2.

AMA Style

Young-Joo Ahn. Marketing Places and Spaces. Anatolia. 2016; 27 (4):1-2.

Chicago/Turabian Style

Young-Joo Ahn. 2016. "Marketing Places and Spaces." Anatolia 27, no. 4: 1-2.