By using ICT in an innovative way, governments can improve the delivery of services and interaction with stakeholders. Open data is a way to help public organizations became more open and improve interaction with stakeholders. This paper aims to identify what are the public values enhancements acquired on smart city environment that discloses open data. We propose a conceptual model to analyze the smart city initiative. We contextualized the model taking a smart city domain by analyzing three related-initiatives that comprises open data in a smart city case carried at Rio de Janeiro Operations Center (COR) in Brazil by seven deep-interviewees directly involved - from inside and outside – in this case. The findings reveal evidences that open data initiatives contribute to enhance the delivery of public value in smart city contexts.

This paper presents the main messages of a South American expert roundtable (ERT) on the unintended side effects (unseens) of digital transformation. The input of the ERT comprised 39 propositions from 20 experts representing 11 different perspectives. The two-day ERT discussed the main drivers and challenges as well as vulnerabilities or unseens and provided suggestions for: (i) the mechanisms underlying major unseens; (ii) understanding possible ways in which rebound effects of digital transformation may become the subject of overarching research in three main categories of impact: development factors, society, and individuals; and (iii) a set of potential action domains for transdisciplinary follow-up processes, including a case study in Brazil. A content analysis of the propositions and related mechanisms provided insights in the genesis of unseens by identifying 15 interrelated causal mechanisms related to critical issues/concerns. Additionally, a cluster analysis (CLA) was applied to structure the challenges and critical developments in South America. The discussion elaborated the genesis, dynamics, and impacts of (groups of) unseens such as the digital divide (that affects most countries that are not included in the development of digital business, management, production, etc. tools) or the challenge of restructuring small- and medium-sized enterprises (whose service is digitally substituted by digital devices). We identify specific issues and effects (for most South American countries) such as lack of governmental structure, challenging geographical structures (e.g., inclusion in high-performance transmission power), or the digital readiness of (wide parts) of society. One scientific contribution of the paper is related to the presented methodology that provides insights into the phenomena, the causal chains underlying “wanted/positive” and “unwanted/negative” effects, and the processes and mechanisms of societal changes caused by digitalization.

Purpose: The relationship between citizens and government has been gradually changing from government centered to citizen centered. These changes can be understood from the public value perspective, which is a promising way to foster the use of electronic services (e-services) by citizens. The purpose of this paper is to analyze how key drivers for public value creation can enhance adopting electronic public services by citizens. The use of e-services as a basis for applying smart technologies is also discussed. Design/methodology/approach: A qualitative study based on both a systematic literature review and a case study of an e-service provided by a Brazilian state government. Findings: The study identifies that creating public value happens only after adopting e-services and that public value can be perceived directly by those who use the service or indirectly by the observation of people who have adopted it. A two-dimensional framework showing the direct and indirect factors that drive public value creation is proposed based on the data collection and literature review. Research limitations/implications: The proposed conceptual framework remains untested and the data collection in the Brazilian context might be a limitation. Other studies could gather data based on the collective uses of e-services. Originality/value: The framework can be used in other studies concerning public value creation. Public managers might consider its drivers when planning e-services as a way to link them to social, political and collective issues in addition to smart technologies.

Dados abertos governamentais (DAG) são aqueles disponibilizados de modo gratuito por entes governamentais e podem ser livremente utilizados, reutilizados e redistribuídos por qualquer pessoa. Os portais de DAG precisam atender a uma série de mecanismos para que a descoberta, a extração e o aproveitamento dos dados possam ser realizados de forma efetiva pela sociedade. O foco desta pesquisa abrange a identificação dos mecanismos que ampliam a transparência em portais de DAG brasileiros. Por intermédio da literatura científica e da coleta de dados com especialistas e usuários, foram propostos 18 mecanismos que visam a ampliar o grau de transparência em portais de DAG. Os resultados demonstraram que a evolução do uso e das pesquisas sobre dados abertos possibilitaram agregar os mecanismos de autenticidade, irrefutabilidade, integridade, conformidade, amplitude, confiabilidade, compreensibilidade, participação cidadã, integridade referencial e dados conectados aos 8 mecanismos originais definidos pelo Open Government Working Group (OGWG). A classificação desses mecanismos e a definição de identificadores possibilitaram avaliar o principal portal de DAG brasileiro: o . Os critérios e a facilidade de reaplicação futura possibilitam a comparação com os demais portais nacionais, servindo como um benchmarking para os gestores públicos, as partes interessadas e os pesquisadores da área.