Despite the rhetoric of “citizen-first,” which has been tokenized in recent years by the smart city administrations, what it means has long been unclear to many, including the public at large. Put simply, this rhetoric concerns the mindset of the members of a local community and places them at the heart of the smart city initiatives. In order to bring further clarity to this issue under the current neoliberal urbanism, this study aimed to identify the key indicators of citizen-centric smart cities from the perspective of participative governance practices and citizens’ responsibilities. To achieve this aim, this study involved a systematic literature review of the social inclusion indicators for building citizen-centric smart cities. The social inclusion indicators that were formed were verified by practitioners to suit the local contexts of an emerging and developing country, in this case, Malaysia. The findings of the review revealed that: (a) the acceptance of social inclusion indicators was mainly limited to the realm of democratic developed countries, leaders’ understanding of citizenship, the delegation of decision-making power in governance practices, the participative culture of societies, and individual citizens’ self-discipline; (b) the social inclusion indicators may not be welcomed in emerging and developing countries; (c) in the long term, these indicators would shed light on the rise of self-organizing cities that will gain popularity in potential city developments, be it in developed or developing countries.

Participatory governance is widely viewed as an essential element of realizing planned smart cities. Nonetheless, the implementation of e-participation platforms, such as the websites and mobile applications of civic authorities, often offer ambiguous information on how public voices may influence e-decision-making. This study aims to examine the status of participatory governance from the angle of e-participation platforms and from the broader scope of linking e-platforms to a smart city blueprint. In order to achieve this aim, the study focuses on shedding light on the e-governance space given to smart city realization in a developing country context—i.e., Malaysia. The Putrajaya and Petaling Jaya smart cities of Malaysia were selected as the testbeds of the study, which used the multiple case study methodology and multiple data collection designs. The analyses were done through the qualitative observations and quantitative descriptive statistics. The results revealed that both of the investigated smart city cases remained limited in their provision of e-decision-making space. The inefficiency of implementing planned initiatives to link the city blueprints to e-platforms was also evidenced. The study evidenced that the political culture of e-decision-making is undersized in Malaysia, which hinders the achievement of e-democracy in the smart cities’ development. This study has contributed a case report on a developing country’s smart cities, covering the participatory issues from the angle of e-participation and e-platforms.

Whilst a plethora of research exists on the smart cities and project performance evaluations, only few studies have focused on the smart city policy evaluation from the perspective of its acceptance by practitioners. This paper aims to generate insights by evaluating the smart city policy through a developing country case study—i.e., Malaysia. This study employed a questionnaire survey method for data collection and analyzed the data by using Fuzzy Delphi analysis. A group of 40 practitioners was gathered in a focus group discussion through purposive sampling. The main objectives of this survey were to identify the understanding and acceptance levels of the seven smart city domains and respective strategies that are outlined in the Malaysian Smart City Framework. The results disclosed that the practitioners possessed divergent levels of understanding and acceptance in terms of smart city domains. The study participant practitioners accepted all understanding and acceptance objectives of smart economy, living, people, and governance domains (expert agreement 75–92% and threshold d value 0.123–0.188), but rejected all objectives for both smart environment and digital infrastructure domains (expert agreement 55–74% and threshold d value 0.150–0.212). Along with this, acceptance of smart mobility was also rejected (expert agreement 56% and threshold d value 0.245). The findings reveal that considering all opinions expressing dissensus is essential when building more inclusive smart city strategies. This study contributes to the smart city discourse as being one of the first in capturing professional practitioners’ understanding and acceptance on a national level smart city policy by applying the Delphi method in the smart city context. Most importantly, the study informs urban policymakers on how to capture the voices and perspectives of the general public on national and local smart city strategy and initiatives.

Crime is a manifestation of incivility that society attempts to curb, yet faces enormous challenges, as crime is a by-product of urbanization and human advancement. As more agglomeration of the population in cities around the globe, humankind’s safety from being threatened by crime needed to be safeguard to sustain everyday living in cities. Humans’ co-existence with crime and fear of crime in cities vis-a-vis efforts preventing it from occurring has been widely carried out in developed countries. An increasing trend is showing in emerging and developing countries. Therefore, this article provides empirical evidence regarding a safe city program launched in Malaysia. This study aims to identify the factors contributing to the prevention of crime and fear of crime. This study employed a survey questionnaire to 400 pedestrians’ perceptions of Kuala Lumpur city’s central business district. The result showed that prevention methods through the actor of “capable guardians” (i.e., authorities) are effective; however, methods through the actor of “suitable victims” (i.e., communities) is ineffective. Further studies should explore perspective of the actor of “likely offenders” (i.e., criminals) to fill in the gap of safe city program’s effectiveness and sustainability.

Public participation is gaining popularity in local governance practices where the involvement of the public in the decision-making process is essential in promoting good governance concepts. However, local authorities are facing challenges in guiding public involvement in e-government services such as smart city programmes. Hence, this paper aimed to examine the participation process in e-government services and smart city programmes, and later to recommend a framework to assess participation level and process in local context. Petaling Jaya, Malaysia, was selected as a case study where interviews and observations were conducted with thematic analysis based on relevant themes. Through the selected attributes and designated questions in the participation framework, time and effort can be saved in addition to clearing the ambiguities of stakeholders who are keen on gaining the authentic participation culture in e-services and smart city programmes. This study has provided new insights on how e-government can be implemented by the local government after adopting a smart city policy in the context of public participation.