Optimizing the interaction between individuals and their work environment has become increasingly relevant in enhancing employee well-being and driving the overall success of businesses. The goal of this study is to provide information about how ergonomics affects job performance in the tourism and hospitality industry. The full-time staff employees of Egypt’s category (A) travel agencies and five-star hotels were the source of the study’s data. The partial least squares structural equation modeling (PLS-SEM) technique of analysis was utilized to explore how ergonomics influences job performance while taking into account the mediating roles of work engagement and talent retention. WarpPLS statistical software version 7.0 was used to analyze the 389 valid replies obtained. The findings revealed that there is a positive relationship between the employees’ perception of ergonomics on their job performance, in addition to the positive relationships between the perception of ergonomics and work engagement and talent retention. The work engagement and talent retention were also found to have a positive relationship with job performance. Furthermore, research revealed that work engagement and talent retention act as mediators between ergonomics and job performance. The results of this research significantly advance the Job Demands-Resources (JD-R) model theory. The study also offers evidence-based recommendations to organizations in the tourism and hospitality industry, empowering them to establish supportive work environments that enhance the job performance, work engagement, and talent retention. Businesses in this industry could create work environments that prioritize the well-being, comfort, and safety of their employees by embracing ergonomic concepts.

This study explores the impact of the perception of organizational politics (POP) on employees' intention to leave (EIL) within hospitality and tourism enterprises, with a particular emphasis on psychological contract breache (PCB) as a mediating factor. To test the proposed model, data were collected from employees working in five-star hotels and Category-A travel agencies in Egypt. Data analysis was conducted using WarpPLS 7.0 statistical software and PLS-SEM. The results showed that perception of organizational politics increases both psychological contract breach and employees' intention to leave. Additionally, psychological contract breache was found to increase employees' intention to leave . The findings also provide evidence of mediation, showing that PCB mediates the relationship between POP and EIL. By applying the Conservation of Resources theory, this study offers a fresh perspective on how workplace political behaviors can deplete psychological resources and increase the likelihood of employees leaving, particularly within the unique context of Egypt's tourism industry.