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University foodservice is expected to satisfy students’ food needs and is one of the necessities at a university. However, serving a community of international students who are multicultural is not an easy task. Thus, it is necessary to recognize international students’ needs and wants in order to increase their satisfaction with the overall on-campus dining experience. This study conducted an importance–performance analysis to examine international students’ perceived importance and perceived performance of university foodservice attributes. Using a self-administered questionnaire, a total of 620 international students who were studying in Malaysian research universities comprised the sample of this study. The results showed that food price was the most satisfactory foodservice attribute as perceived by international students. Food quality was deemed unsatisfactory and represented the main weakness. Results from this study can assist in determining how international students perceive the quality of the key attributes of on-campus foodservices and identify fields in which improvements are required.
Anisa Akbara; Bee-Lia Chua; Heesup Han; António Raposo. Investigating International Students’ Perception of Foodservice Attributes in Malaysian Research Universities. Sustainability 2021, 13, 8190 .
AMA StyleAnisa Akbara, Bee-Lia Chua, Heesup Han, António Raposo. Investigating International Students’ Perception of Foodservice Attributes in Malaysian Research Universities. Sustainability. 2021; 13 (15):8190.
Chicago/Turabian StyleAnisa Akbara; Bee-Lia Chua; Heesup Han; António Raposo. 2021. "Investigating International Students’ Perception of Foodservice Attributes in Malaysian Research Universities." Sustainability 13, no. 15: 8190.
The cruise dining experience is one of the core elements of the overall cruise travel experience as guests fulfill their cognitive and affective needs in this pleasant environment. Nonetheless, the cruise dining experience has been sparsely researched. There is also no holistic model conceptualizing the cruise ship dining experiencescape. This study explores how under the influence of the COVID-19 pandemic, cruise ship dining environment stimuli dimensions are evaluated by female cruise travelers. Female travelers are the major spenders and travel decision-makers. They are also the dominant customer group in the cruise sector. Their perception of cruise ship dining environment is leading to their positive emotional responses and approach behavior. More precisely, this study demonstrates the potency of the moderating role of a perceived health risk from COVID-19, which strengthens female travelers’ perceptions of the dining atmosphere and interaction with other guests by evoking positive emotions and influencing their approach behavior.
Aleksandar Radic; Michael Lück; Amr Al-Ansi; Bee-Lia Chua; Sabrina Seeler; Heesup Han. Cruise ship dining experiencescape: The perspective of female cruise travelers in the midst of the COVID-19 pandemic. International Journal of Hospitality Management 2021, 95, 102923 .
AMA StyleAleksandar Radic, Michael Lück, Amr Al-Ansi, Bee-Lia Chua, Sabrina Seeler, Heesup Han. Cruise ship dining experiencescape: The perspective of female cruise travelers in the midst of the COVID-19 pandemic. International Journal of Hospitality Management. 2021; 95 ():102923.
Chicago/Turabian StyleAleksandar Radic; Michael Lück; Amr Al-Ansi; Bee-Lia Chua; Sabrina Seeler; Heesup Han. 2021. "Cruise ship dining experiencescape: The perspective of female cruise travelers in the midst of the COVID-19 pandemic." International Journal of Hospitality Management 95, no. : 102923.
Given that cruise line companies are rushing to restart their operations with modified dining services, the aim of this research is to establish a conceptual framework that precisely outlines female passengers’ behavioral intentions towards dining on cruise ships in the time of the COVID-19 crisis. It does so by extending the theory of reasoned action (TRA) by including the social servicescape of the cruise ship dining experiencescape (stimulus-organism-response (S-O-R) paradigm) and perceived health risk from COVID-19 (the prospect theory). The developed theoretical framework based on this tripartite approach has predictive power for intentions. Its effectiveness and comprehensiveness are also demonstrated. Despite the positive effect of the social servicescape on attitude and emotions and the positive attitude of female cruise travelers, the negative effect of the perceived health risk from COVID-19 appears to be the dominant factor that ultimately discourages the behavioral intentions of female cruise passengers towards dining on a cruise ship in the time of the COVID-19 pandemic. The present research provides a crucial guiding framework that helps cruise academics and operators to maximize existing and potential passengers’ favorable decisions and behaviors for cruise ship dining.
Aleksandar Radic; Michael Lück; Amr Al-Ansi; Bee-Lia Chua; Sabrina Seeler; António Raposo; Jinkyung Kim; Heesup Han. To Dine, or Not to Dine on a Cruise Ship in the Time of the COVID-19 Pandemic: The Tripartite Approach towards an Understanding of Behavioral Intentions among Female Passengers. Sustainability 2021, 13, 2516 .
AMA StyleAleksandar Radic, Michael Lück, Amr Al-Ansi, Bee-Lia Chua, Sabrina Seeler, António Raposo, Jinkyung Kim, Heesup Han. To Dine, or Not to Dine on a Cruise Ship in the Time of the COVID-19 Pandemic: The Tripartite Approach towards an Understanding of Behavioral Intentions among Female Passengers. Sustainability. 2021; 13 (5):2516.
Chicago/Turabian StyleAleksandar Radic; Michael Lück; Amr Al-Ansi; Bee-Lia Chua; Sabrina Seeler; António Raposo; Jinkyung Kim; Heesup Han. 2021. "To Dine, or Not to Dine on a Cruise Ship in the Time of the COVID-19 Pandemic: The Tripartite Approach towards an Understanding of Behavioral Intentions among Female Passengers." Sustainability 13, no. 5: 2516.
The primary purpose of this study was to explain the relationship between a volunteer's volunteering value, their volunteer attitude, global life satisfaction, and their temporal re-participation intentions. The moderating role of the ascribed responsibility in the relationship between global life satisfaction and the re-participation intention was also scrutinized. A quantitative survey was conducted with volunteer tourists who completed an international volunteer tourism program. A total of 337 usable questionnaires were collected, and they were used for the data analysis. The results from the structural equation modeling analysis verified the second-order structure of the volunteering value and its effect on the volunteer attitude, which subsequently affected the global life satisfaction and the temporal revisit intentions. This study demonstrated that volunteer tourism organizations could encourage the re-participation intentions from short-term, mid-term, and long-term viewpoints. The significant moderating role of the ascribed responsibility existed in the relationship between the global life satisfaction and the long-term intention to re-participate in volunteer tourism.
Bee-Lia Chua; Bo Meng; Hyungseo Bobby Ryu; Heesup Han. Participate in volunteer tourism again? Effect of volunteering value on temporal re-participation intention. Journal of Hospitality and Tourism Management 2020, 46, 193 -204.
AMA StyleBee-Lia Chua, Bo Meng, Hyungseo Bobby Ryu, Heesup Han. Participate in volunteer tourism again? Effect of volunteering value on temporal re-participation intention. Journal of Hospitality and Tourism Management. 2020; 46 ():193-204.
Chicago/Turabian StyleBee-Lia Chua; Bo Meng; Hyungseo Bobby Ryu; Heesup Han. 2020. "Participate in volunteer tourism again? Effect of volunteering value on temporal re-participation intention." Journal of Hospitality and Tourism Management 46, no. : 193-204.
Little is known regarding how the tourists will perceive the post-pandemic travel particularly when planning to travel to the most affected global destinations. This study was designed in response to the COVID-19 pandemic and its adverse impact on the travel and tourism industry. It primarily investigated the key factors of the U.S. tourists’ destination attachment and the intentions to return to European and Asian destinations after the pandemic. A total of 367 participants were involved in the web-based survey. The results of the structural equation modeling demonstrated that in the event of a pandemic (1) the corporate social responsibility and the perceived response efforts were critical to generate the destination attachment and the approach behavioral intentions, (2) monetary promotions were not sufficient to generate the destination attachment and approach the behavioral intentions to the international destinations, and (3) the health preventive behavior and the destination attachment were important direct predictors of the approach behavioral intentions. These key findings could assist the travel and tourism companies to more effectively overcome the adverse impact of the pandemic on their businesses.
Bee-Lia Chua; Amr Al-Ansi; Myong Jae Lee; Heesup Han. Tourists’ outbound travel behavior in the aftermath of the COVID-19: role of corporate social responsibility, response effort, and health prevention. Journal of Sustainable Tourism 2020, 29, 879 -906.
AMA StyleBee-Lia Chua, Amr Al-Ansi, Myong Jae Lee, Heesup Han. Tourists’ outbound travel behavior in the aftermath of the COVID-19: role of corporate social responsibility, response effort, and health prevention. Journal of Sustainable Tourism. 2020; 29 (6):879-906.
Chicago/Turabian StyleBee-Lia Chua; Amr Al-Ansi; Myong Jae Lee; Heesup Han. 2020. "Tourists’ outbound travel behavior in the aftermath of the COVID-19: role of corporate social responsibility, response effort, and health prevention." Journal of Sustainable Tourism 29, no. 6: 879-906.
This study explored what constitutes airport green physical surroundings through a qualitative approach and unearthed the influence of the uncovered constituents on the formation of travelers' green intentions through a quantitative approach. The qualitative process generated green items, green spaces, and green ambient conditions as major factors of green physical surroundings. The quantitative process demonstrated great competence of the higher-order structure of green physical surroundings and its significant function within the hypothesized theoretical framework and uncovered its significant associations with emotional well-being and green place attachment. In addition, these relationships ultimately contributed to building travelers’ intentions for green behaviors.
Heesup Han; Bonhak Koo; Bee-Lia Chua; Hoon-Ku Sul; Jinkyung Jenny Kim. Travelers’ intentions for green behaviors at airports: Exploring the effect of green physical surroundings using mixed methods. Journal of Hospitality and Tourism Management 2020, 45, 569 -579.
AMA StyleHeesup Han, Bonhak Koo, Bee-Lia Chua, Hoon-Ku Sul, Jinkyung Jenny Kim. Travelers’ intentions for green behaviors at airports: Exploring the effect of green physical surroundings using mixed methods. Journal of Hospitality and Tourism Management. 2020; 45 ():569-579.
Chicago/Turabian StyleHeesup Han; Bonhak Koo; Bee-Lia Chua; Hoon-Ku Sul; Jinkyung Jenny Kim. 2020. "Travelers’ intentions for green behaviors at airports: Exploring the effect of green physical surroundings using mixed methods." Journal of Hospitality and Tourism Management 45, no. : 569-579.
Bee-Lia Chua; Amr Al-Ansi; Myong Jae Lee; Heesup Han. Impact of health risk perception on avoidance of international travel in the wake of a pandemic. Current Issues in Tourism 2020, 24, 985 -1002.
AMA StyleBee-Lia Chua, Amr Al-Ansi, Myong Jae Lee, Heesup Han. Impact of health risk perception on avoidance of international travel in the wake of a pandemic. Current Issues in Tourism. 2020; 24 (7):985-1002.
Chicago/Turabian StyleBee-Lia Chua; Amr Al-Ansi; Myong Jae Lee; Heesup Han. 2020. "Impact of health risk perception on avoidance of international travel in the wake of a pandemic." Current Issues in Tourism 24, no. 7: 985-1002.
International volunteer tourism is an emerging and sustainable trend of the global tourism industry. In this study, we attempted to provide a clear comprehension of volunteer tourists’ mental health increase and pro-social intention formation. A survey method and quantitative approach were used. Our result from the structural analysis showed that hedonic and utilitarian performances, mental health, and volunteer tourism engagement had significant associations and that these relationships contributed to improving pro-social intention. In addition, results from the metric invariance assessment revealed that the volunteer tourism engagement and pro-social intention relation was under the significant influence of problem awareness and ascribed responsibility. Mental health and engagement acted as significant mediators. The comparative importance of volunteer tourism engagement was uncovered. Overall, our results provided a sufficient understanding of volunteer tourists’ pro-social decision-making process and behaviors.
Heesup Han; Bo Meng; Bee-Lia Chua; Hyungseo Ryu. Hedonic and Utilitarian Performances as Determinants of Mental Health and Pro-Social Behaviors among Volunteer Tourists. International Journal of Environmental Research and Public Health 2020, 17, 6594 .
AMA StyleHeesup Han, Bo Meng, Bee-Lia Chua, Hyungseo Ryu. Hedonic and Utilitarian Performances as Determinants of Mental Health and Pro-Social Behaviors among Volunteer Tourists. International Journal of Environmental Research and Public Health. 2020; 17 (18):6594.
Chicago/Turabian StyleHeesup Han; Bo Meng; Bee-Lia Chua; Hyungseo Ryu. 2020. "Hedonic and Utilitarian Performances as Determinants of Mental Health and Pro-Social Behaviors among Volunteer Tourists." International Journal of Environmental Research and Public Health 17, no. 18: 6594.
The tourism industry has been seriously suffering from the coronavirus disease (COVID-19) crisis ever since its outbreak. Given this pandemic situation, the major aim of this study is to develop a conceptual framework that clearly explains the US international tourists’ post-pandemic travel behaviors by expanding the theory of planned behavior (TPB). By utilizing a quantitative process, the TPB was successfully broadened by incorporating the travelers’ perceived knowledge of COVID-19, and it has been deepened by integrating the psychological risk. Our theoretical framework sufficiently accounted for the US tourists’ post-pandemic travel intentions for safer international destinations. In addition, the perceived knowledge of COVID-19 contributed to boosting the prediction power for the intentions. The associations among the subjective norm, the attitude, and the intentions are under the significant influence of the tourists’ psychological risks regarding international traveling. The comparative criticality of the subjective norm is found. Overall, the findings of this study considerably enhanced our understanding of US overseas tourists’ post-pandemic travel decision-making processes and behaviors.
Heesup Han; Amr Al-Ansi; Bee-Lia Chua; Beenish Tariq; Aleksandar Radic; Su-Hyun Park. The Post-Coronavirus World in the International Tourism Industry: Application of the Theory of Planned Behavior to Safer Destination Choices in the Case of US Outbound Tourism. International Journal of Environmental Research and Public Health 2020, 17, 6485 .
AMA StyleHeesup Han, Amr Al-Ansi, Bee-Lia Chua, Beenish Tariq, Aleksandar Radic, Su-Hyun Park. The Post-Coronavirus World in the International Tourism Industry: Application of the Theory of Planned Behavior to Safer Destination Choices in the Case of US Outbound Tourism. International Journal of Environmental Research and Public Health. 2020; 17 (18):6485.
Chicago/Turabian StyleHeesup Han; Amr Al-Ansi; Bee-Lia Chua; Beenish Tariq; Aleksandar Radic; Su-Hyun Park. 2020. "The Post-Coronavirus World in the International Tourism Industry: Application of the Theory of Planned Behavior to Safer Destination Choices in the Case of US Outbound Tourism." International Journal of Environmental Research and Public Health 17, no. 18: 6485.
This study investigated restaurant customers’ perceived importance of key factors in accordance with dining occasions and restaurant segments. Our investigation into restaurant selection and situational factors present two types of empirical evidence regarding customers’ choice of restaurant. First, menu price was customers’ top priority in restaurant selections for full-service, quick-casual, and quick-service restaurants. Second, restaurant customers rated the importance level of restaurant selection criteria differently according to eating-out occasions. The importance of menu price was greatest for both quick meal/convenience and social occasion, brand reputation was the most important factor for business necessity, and word-of-mouth recommendation was greatest for celebration.
Bee-Lia Chua; Shahrim Karim; Sanghyeop Lee; Heesup Han. Customer Restaurant Choice: An Empirical Analysis of Restaurant Types and Eating-out Occasions. International Journal of Environmental Research and Public Health 2020, 17, 6276 .
AMA StyleBee-Lia Chua, Shahrim Karim, Sanghyeop Lee, Heesup Han. Customer Restaurant Choice: An Empirical Analysis of Restaurant Types and Eating-out Occasions. International Journal of Environmental Research and Public Health. 2020; 17 (17):6276.
Chicago/Turabian StyleBee-Lia Chua; Shahrim Karim; Sanghyeop Lee; Heesup Han. 2020. "Customer Restaurant Choice: An Empirical Analysis of Restaurant Types and Eating-out Occasions." International Journal of Environmental Research and Public Health 17, no. 17: 6276.
The present study is centered on mobile hotel reservations in the investigation of the interrelationships between value, attitude, satisfaction, and reuse intention in consideration of the moderating roles of the channel familiarity and the channel type. Utilizing a quantitative approach, the research hypotheses were tested using structural equation modeling and multiple-group analyses. The casual relationships proposed among the study variables were found to all be significant, and the importance of the utilitarian value was substantiated. Moreover, the analysis results denoted that the channel familiarity is an important moderator that affects the strength of the relationships between (1) the attitude and the reuse intention and (2) satisfaction and the reuse intention, which suggests that a different approach should be arranged for novice and expert users. Also, channel type moderated the links between (1) hedonic value and satisfaction, (2) utilitarian value and satisfaction, (3) attitude and the reuse intention, and (4) satisfaction and the reuse intention, which separately provided more relevant implications for the hotel owned and the third-party owned channels.
Jinkyung Jenny Kim; Bee-Lia Chua; Heesup Han. Mobile hotel reservations and customer behavior: Channel familiarity and channel type. Journal of Vacation Marketing 2020, 27, 82 -102.
AMA StyleJinkyung Jenny Kim, Bee-Lia Chua, Heesup Han. Mobile hotel reservations and customer behavior: Channel familiarity and channel type. Journal of Vacation Marketing. 2020; 27 (1):82-102.
Chicago/Turabian StyleJinkyung Jenny Kim; Bee-Lia Chua; Heesup Han. 2020. "Mobile hotel reservations and customer behavior: Channel familiarity and channel type." Journal of Vacation Marketing 27, no. 1: 82-102.
While volunteer tourism has been gaining in popularity around the world, few studies have looked into the travelers’ re-participation intention within a pro-social context. This study aimed to develop and test a new conceptual framework that explains the volunteer travelers’ behavioral intention formation in the context of a pro-social activity. It employed three theories, which include the norm activation model, the theory of planned behavior, and the personal values, as a theoretical basis that considers the altruistic and egoistic aspects of the travelers’ psychological response to volunteer tourism. A total of 375 quantitative surveys were obtained from Korean travelers who voluntarily completed a non-profit global volunteer tourism program during the spring in 2019. Using a structural equation modelling analysis, the study’s results verified that the proposed model connecting the personal values, the norm activation model, and the theory of planned behavior was a satisfactory predictive model that explains the travelers’ re-participation intention in volunteer tourism. Additionally, subjective well-being was found to be a significant moderator between the re-participation intention and its predictors. The study sheds light on the role of personal and social factors in volunteer tourism.
Bo Meng; Bee-Lia Chua; Hyungseo Bobby Ryu; Heesup Han. Volunteer tourism (VT) traveler behavior: merging norm activation model and theory of planned behavior. Journal of Sustainable Tourism 2020, 28, 1947 -1969.
AMA StyleBo Meng, Bee-Lia Chua, Hyungseo Bobby Ryu, Heesup Han. Volunteer tourism (VT) traveler behavior: merging norm activation model and theory of planned behavior. Journal of Sustainable Tourism. 2020; 28 (12):1947-1969.
Chicago/Turabian StyleBo Meng; Bee-Lia Chua; Hyungseo Bobby Ryu; Heesup Han. 2020. "Volunteer tourism (VT) traveler behavior: merging norm activation model and theory of planned behavior." Journal of Sustainable Tourism 28, no. 12: 1947-1969.
Volunteer tourism is a vital formation of altruistic and sustainable tourism. This research is aimed to empirically find the relative importance of the motivation factors and the motivation realization factors for young tourists participating in the global volunteer tourism programs. The differences in the study variables across continents, gender, and frequency of participation were also scrutinized. A quantitative research approach that utilized the survey method was employed. The outcomes showed that personal development was the most vital motivator for global volunteer tourism. On the other hand, the young tourists felt that they most realized the factor of a new experience through their recent international volunteer tourism experience. The motivation factors and the motivation realization factors were consistent across the continents. Furthermore, the mean differences in the motivations, the motivations’ realization, satisfaction, and the behavioral intentions were revealed to be non-significant for the genders and the frequency of volunteer participation. By grasping the young volunteer tourists’ motivations and the experience evaluations, the volunteer programs can be advanced in consonance with their necessities and demands, which enhance the volunteer tourism experience.
Heesup Han; Soyeun Lee; Bo Meng; Bee-Lia Chua; Hyungseo Bobby Ryu. The Relative Importance of Volunteer Tourism (Sustainable/Pro-Social Form of Tourism) Motivation Factors for Young Tourists: A Descriptive Analysis by Continents, Gender, and Frequency. Sustainability 2020, 12, 4002 .
AMA StyleHeesup Han, Soyeun Lee, Bo Meng, Bee-Lia Chua, Hyungseo Bobby Ryu. The Relative Importance of Volunteer Tourism (Sustainable/Pro-Social Form of Tourism) Motivation Factors for Young Tourists: A Descriptive Analysis by Continents, Gender, and Frequency. Sustainability. 2020; 12 (10):4002.
Chicago/Turabian StyleHeesup Han; Soyeun Lee; Bo Meng; Bee-Lia Chua; Hyungseo Bobby Ryu. 2020. "The Relative Importance of Volunteer Tourism (Sustainable/Pro-Social Form of Tourism) Motivation Factors for Young Tourists: A Descriptive Analysis by Continents, Gender, and Frequency." Sustainability 12, no. 10: 4002.
This study attempted to develop a conceptual framework delineating the role of variety-seeking motivations (intrinsic and extrinsic) and satisfaction in generating customer revisit intention for new restaurants, new restaurant attachment, and word-of-mouth for new restaurants. How the hypothesized relationships varied across restaurant types was also examined. A pencil-and-paper survey was conducted at shopping malls in Klang Valley, Malaysia. A total of 588 responses were utilized for structural equation modeling analysis. The results of this study lent support to the role of intrinsic and extrinsic variety-seeking motivations in affecting satisfaction with new restaurants, which in turn, explained revisit intention, word-of-mouth, and attachment to the restaurant. Results of the moderation test verified that the magnitude of the relationship between satisfaction with new restaurants and new restaurant attachment was significantly different across restaurant segments. The connection displayed in the present study helps operators of new restaurants strategize their restaurant's positioning and promotional strategies.
Sanghyeop Lee; Bee-Lia Chua; Heesup Han. Variety-seeking motivations and customer behaviors for new restaurants: An empirical comparison among full-service, quick-casual, and quick-service restaurants. Journal of Hospitality and Tourism Management 2020, 43, 220 -231.
AMA StyleSanghyeop Lee, Bee-Lia Chua, Heesup Han. Variety-seeking motivations and customer behaviors for new restaurants: An empirical comparison among full-service, quick-casual, and quick-service restaurants. Journal of Hospitality and Tourism Management. 2020; 43 ():220-231.
Chicago/Turabian StyleSanghyeop Lee; Bee-Lia Chua; Heesup Han. 2020. "Variety-seeking motivations and customer behaviors for new restaurants: An empirical comparison among full-service, quick-casual, and quick-service restaurants." Journal of Hospitality and Tourism Management 43, no. : 220-231.
This study examined the role of airline food and beverage (F&B) performances, and how it affects full-service airline passengers’ loyalty generation processes. The roles of passengers’ cognitive and affective appraisals of flight experiences were considered, as well as the moderating role in-flight physical environment. 302 U.S. airline passengers were sampled and results from a structural equation modeling showed that the intricate interrelationships of airline F&B performances, cognitive appraisal of flight experiences, and affective appraisal of flight experiences were significantly supported. Moreover, a metric invariance test identified that in-flight physical environment played a significant moderating role.
Heesup Han; Kai-Sean Lee; Bee-Lia Chua; Sanghyeop Lee. Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry. Journal of Travel & Tourism Marketing 2020, 37, 380 -395.
AMA StyleHeesup Han, Kai-Sean Lee, Bee-Lia Chua, Sanghyeop Lee. Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry. Journal of Travel & Tourism Marketing. 2020; 37 (3):380-395.
Chicago/Turabian StyleHeesup Han; Kai-Sean Lee; Bee-Lia Chua; Sanghyeop Lee. 2020. "Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry." Journal of Travel & Tourism Marketing 37, no. 3: 380-395.
The major aim of this research was to develop theoretical frameworks clearly explicating airline and restaurant customers' decision formation for eco‐friendly products. Using a quantitative approach, we successfully broadened the norm activation theory by integrating environmental corporate social responsibility (CSR) and attitude toward the behavior. In addition, the theory was effectively deepened by taking the influence of product type (airline vs. restaurant) into account. The developed conceptual frameworks satisfactorily explained the variance in eco‐friendly purchase intention for airline products and for restaurant products, respectively. The mediating effect of attitude, ascribed responsibility, and personal moral norm was uncovered. Additionally, a salient contribution of attitude toward eco‐friendly product use in inducing intention for both airline and restaurant groups was found.
Heesup Han; Bee-Lia Chua; Antonio Ariza-Montes; Elena-Nicoleta Untaru. Effect of environmental corporate social responsibility on green attitude and norm activation process for sustainable consumption: Airline versus restaurant. Corporate Social Responsibility and Environmental Management 2020, 27, 1851 -1864.
AMA StyleHeesup Han, Bee-Lia Chua, Antonio Ariza-Montes, Elena-Nicoleta Untaru. Effect of environmental corporate social responsibility on green attitude and norm activation process for sustainable consumption: Airline versus restaurant. Corporate Social Responsibility and Environmental Management. 2020; 27 (4):1851-1864.
Chicago/Turabian StyleHeesup Han; Bee-Lia Chua; Antonio Ariza-Montes; Elena-Nicoleta Untaru. 2020. "Effect of environmental corporate social responsibility on green attitude and norm activation process for sustainable consumption: Airline versus restaurant." Corporate Social Responsibility and Environmental Management 27, no. 4: 1851-1864.
Volunteer tourism (VT) is an emerging tourism paradigm especially for young tourists. This study inserted three critical constructs (i.e. quality of a VT program, trust in a VT program organization, and awareness of need) into the original theory of planned behavior (TPB) model. Our results indicated that newly-added constructs and the original TPB constructs significantly contribute to the formation of VT tourists' intention for continuing VT activities. Trust, attitude, and subjective norm played vital roles. In addition, awareness was found to be a significant moderator. Overall, our theoretical framework has deepened our understanding of VT tourists' behaviors.
Bo Meng; Hyungseo Bobby Ryu; Bee-Lia Chua; Heesup Han. Predictors of intention for continuing volunteer tourism activities among young tourists. Asia Pacific Journal of Tourism Research 2019, 25, 261 -273.
AMA StyleBo Meng, Hyungseo Bobby Ryu, Bee-Lia Chua, Heesup Han. Predictors of intention for continuing volunteer tourism activities among young tourists. Asia Pacific Journal of Tourism Research. 2019; 25 (3):261-273.
Chicago/Turabian StyleBo Meng; Hyungseo Bobby Ryu; Bee-Lia Chua; Heesup Han. 2019. "Predictors of intention for continuing volunteer tourism activities among young tourists." Asia Pacific Journal of Tourism Research 25, no. 3: 261-273.
Without a doubt, sustainability is a critical issue in the world’s hotel industry. The present study examined the key cognitive, affective, and normative determinants of customers’ waste reduction and water saving intentions during their hotel stay. This research also investigated the effect of involvement of green behaviors in everyday life as a moderator. A survey methodology and quantitative approach were utilized while conducting this study. Our results revealed that environmental value, concern, and awareness acted as significant cognitive triggers in forming pro-environmental intentions, and that anticipated feelings were important contributors to increasing intentions. The salient role of moral norm in determining environmentally responsible decision was also uncovered. Moreover, the results from the invariance test demonstrated that involvement of green behaviors included a significant moderating effect. Overall, our conceptual model sufficiently explained the variance in pro-environmental intentions among hotel customers.
Heesup Han; Bee-Lia Chua; Sunghyup Sean Hyun. Eliciting customers’ waste reduction and water saving behaviors at a hotel. International Journal of Hospitality Management 2019, 87, 102386 .
AMA StyleHeesup Han, Bee-Lia Chua, Sunghyup Sean Hyun. Eliciting customers’ waste reduction and water saving behaviors at a hotel. International Journal of Hospitality Management. 2019; 87 ():102386.
Chicago/Turabian StyleHeesup Han; Bee-Lia Chua; Sunghyup Sean Hyun. 2019. "Eliciting customers’ waste reduction and water saving behaviors at a hotel." International Journal of Hospitality Management 87, no. : 102386.
This study was designed to identify the intricate associations among emotional rewards (compliment, opportunity, empowerment, and recognition), material rewards (promotion, certificate, incentive, and special leave), job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel sector. A field survey method with a quantitative approach was used. Our results from multiple regression analysis revealed that emotional and material rewards and their dimensions are of importance in the formation of affective commitment, job performance, and turnover intention. In addition, findings from the series of mediation analysis revealed that job satisfaction and burnout played a complete/partial mediating role within the proposed theoretical framework. Overall, this research can help hotel researchers better understand the role of rewards and help practitioners develop an efficient reward system for hotel employees.
Bonhak Koo; Jongsik Yu; Bee-Lia Chua; Sanghyeop Lee; Heesup Han. Relationships among Emotional and Material Rewards, Job Satisfaction, Burnout, Affective Commitment, Job Performance, and Turnover Intention in the Hotel Industry. Journal of Quality Assurance in Hospitality & Tourism 2019, 21, 371 -401.
AMA StyleBonhak Koo, Jongsik Yu, Bee-Lia Chua, Sanghyeop Lee, Heesup Han. Relationships among Emotional and Material Rewards, Job Satisfaction, Burnout, Affective Commitment, Job Performance, and Turnover Intention in the Hotel Industry. Journal of Quality Assurance in Hospitality & Tourism. 2019; 21 (4):371-401.
Chicago/Turabian StyleBonhak Koo; Jongsik Yu; Bee-Lia Chua; Sanghyeop Lee; Heesup Han. 2019. "Relationships among Emotional and Material Rewards, Job Satisfaction, Burnout, Affective Commitment, Job Performance, and Turnover Intention in the Hotel Industry." Journal of Quality Assurance in Hospitality & Tourism 21, no. 4: 371-401.
Greening is undeniably one of the emerging issues in the airline industry. Yet, empirical research on passengers’ behaviors pertinent to eco-friendly airplanes is scant. This study was designed to deepen the theory of planned behavior by integrating perceived uncertainty of outcomes and attachment to eco-friendly products in order to provide a clear understanding of decision formation for adopting eco-friendly electric airplanes from the customer perspectives. A quantitative approach with a survey methodology was employed. A structural equation analysis and test for metric invariance were utilized. Our results showed that volitional and non-volitional factors played an important role in forming adoption intention. In addition, the effectiveness of the theory of planned behavior for the prediction of intention was apparent. Moreover, the test for metric invariance revealed that perceived uncertainty of outcomes significantly reduced the magnitude of the influence of volitional and non-volitional factors on intention and that attachment to eco-friendly products significantly strengthened the degree of the impact of attitude on intention. Our results offered a sufficient understanding of customer decision-making process for eco-friendly electric airplanes.
Heesup Han; Bee-Lia Chua; Sunghyup Sean Hyun. Consumers’ intention to adopt eco-friendly electric airplanes: The moderating role of perceived uncertainty of outcomes and attachment to eco-friendly products. International Journal of Sustainable Transportation 2019, 14, 671 -685.
AMA StyleHeesup Han, Bee-Lia Chua, Sunghyup Sean Hyun. Consumers’ intention to adopt eco-friendly electric airplanes: The moderating role of perceived uncertainty of outcomes and attachment to eco-friendly products. International Journal of Sustainable Transportation. 2019; 14 (9):671-685.
Chicago/Turabian StyleHeesup Han; Bee-Lia Chua; Sunghyup Sean Hyun. 2019. "Consumers’ intention to adopt eco-friendly electric airplanes: The moderating role of perceived uncertainty of outcomes and attachment to eco-friendly products." International Journal of Sustainable Transportation 14, no. 9: 671-685.