This page has only limited features, please log in for full access.
In recent years, the entrepreneurial ecosystem approach has gained particular interest worldwide for understanding the context of entrepreneurship at the macro level. However, although the sports sector is gaining importance in the European Union and can improve people's health, generate employment, and contribute to countries' GDP, no research from this perspective has been found. Thus, this paper aims to analyze the influence of different indicators related to innovation on European Union countries' shared sport-related GDP (last data available from 2012 were used). The results showed that 12 solutions could explain 76% of the cases of high levels of shared sport-related GDP. The most important solution is the combination of high levels of creativity*high levels of knowledge and technology*high levels of business* high levels of infrastructure*high levels of human capital and research (consistency: 0.80; raw coverage: 0.50). Finally, some guidelines to develop a sport entrepreneurial ecosystem are proposed.
María Huertas González-Serrano; Josep Crespo-Hervás; Carlos Pérez-Campos; Ferran Calabuig. Entrepreneurial ecosystems for developing the sports industry in European Union countries. Journal of Business Research 2021, 136, 667 -677.
AMA StyleMaría Huertas González-Serrano, Josep Crespo-Hervás, Carlos Pérez-Campos, Ferran Calabuig. Entrepreneurial ecosystems for developing the sports industry in European Union countries. Journal of Business Research. 2021; 136 ():667-677.
Chicago/Turabian StyleMaría Huertas González-Serrano; Josep Crespo-Hervás; Carlos Pérez-Campos; Ferran Calabuig. 2021. "Entrepreneurial ecosystems for developing the sports industry in European Union countries." Journal of Business Research 136, no. : 667-677.
This research aims to determine the effects of brand credibility and brand congruence on future intentions, perceived value, and spectators’ satisfaction among the fans of a first division football team by combining two complementary methodological approaches, lineal models (the PROCESS macro) and fuzzy set qualitative comparative analysis (fsQCA). The effects of brand credibility and brand congruence were tested in a sample of 536 fans of a first division Spanish football club aged from 18 to 70 (70.2% men). The results suggest direct, positive, and significant effects of brand congruence and brand credibility on perceived value and future intentions. In contrast, in predicting spectators' satisfaction, only brand credibility was a significant positive predictor. Brand credibility significantly predicts spectators’ satisfaction. A moderating effect of brand credibility in the effect of perceived value on future intentions was observed, and a moderating effect of brand congruence in the effect of satisfaction on future intentions was observed. Spectators’ satisfaction seems to be a necessary condition of high future intentions while a lack of congruence seems to be a necessary condition of low future intentions. The findings contribute to understanding how brand credibility and brand congruence relate to service evaluations in professional football
Ferran Calabuig; Vicente Prado-Gascó; Juan Núñez-Pomar; Josep Crespo-Hervás. The role of the brand in perceived service performance: Moderating effects and configurational approach in professional football. Technological Forecasting and Social Change 2020, 165, 120537 .
AMA StyleFerran Calabuig, Vicente Prado-Gascó, Juan Núñez-Pomar, Josep Crespo-Hervás. The role of the brand in perceived service performance: Moderating effects and configurational approach in professional football. Technological Forecasting and Social Change. 2020; 165 ():120537.
Chicago/Turabian StyleFerran Calabuig; Vicente Prado-Gascó; Juan Núñez-Pomar; Josep Crespo-Hervás. 2020. "The role of the brand in perceived service performance: Moderating effects and configurational approach in professional football." Technological Forecasting and Social Change 165, no. : 120537.
The perception of sporting events spectators is a crucial area of research in the sport management field. These studies analyze different variables, the perceived value of which has gained relevance in recent years. By providing superior value to consumers, organizations can achieve a competitive advantage and guarantee their sustainability. However, a limitation found in the literature is that most of the scales used to measure it are one-dimensional or with single items, and do not provide enough information. Therefore, this study aims to analyze the psychometric properties of the Multidimensional Scale of Perceived Value (PVSE) for the evaluation of sporting events. The questionnaire was administered to a sample of 497 spectators with an average age of 36.57 years (SD = 12.23) at a basketball sporting event. The results showed the validity of the multidimensional structure of this scale for sporting events (χ2(gl) = 981.22 (284); S-B χ2(gl) = 0.93; NNFI = 0.94; IFC = 0.94; Incremental F Index (IFI) = 0.94; RMSEA (IC) = 0.057 (0.05–0.06)). Specifically, six dimensions were found to be the appropriate psychometric properties of the scale (α = 0.81). This multidimensional scale of perceived value can be a useful tool for the evaluation of sports consumer experiences, considering both the benefits and sacrifices that a spectator makes when attending a sporting event. Hence, sport managers will be able to discover how to create policies to provide more value to sports spectators, which will be reflected in the sustainability of sporting events.
Josep Crespo Hervás; Vicente Prado-Gascó; María González-Serrano. Perceived Value in Sporting Events (PVSP): A Further Step for the Strategic Management. Sustainability 2020, 12, 5498 .
AMA StyleJosep Crespo Hervás, Vicente Prado-Gascó, María González-Serrano. Perceived Value in Sporting Events (PVSP): A Further Step for the Strategic Management. Sustainability. 2020; 12 (14):5498.
Chicago/Turabian StyleJosep Crespo Hervás; Vicente Prado-Gascó; María González-Serrano. 2020. "Perceived Value in Sporting Events (PVSP): A Further Step for the Strategic Management." Sustainability 12, no. 14: 5498.
According to the existing literature, there is growing interest in the sports industry by individuals involved in entrepreneurship and innovation. However, no bibliometric analyses on the importance of and interest that these individuals have in the football industry have been conducted. A total of 220 articles and reviews retrieved from Thomson Reuters Web of Science (Core Collection™) between 1997 and 2019 were analysed. These articles were published in 169 different journals by 609 authors from 340 different institutions in 46 countries. The following basic bibliometric analyses and co-occurrence networks were carried out: co-authorship and co-words. As a result, four clusters that summarise the following four different thematic areas were found: (1) football, entrepreneurship and social development, (2) football, innovation and management, (3) football, efficiency and new technology, and (4) football, injuries and innovation in rehabilitation. A thematic analysis of the four clusters found was carried out. Finally, practical implications and future lines of research were presented.
Paloma Escamilla-Fajardo; Juan Manuel Núñez-Pomar; Vanessa Ratten; Josep Crespo. Entrepreneurship and Innovation in Soccer: Web of Science Bibliometric Analysis. Sustainability 2020, 12, 4499 .
AMA StylePaloma Escamilla-Fajardo, Juan Manuel Núñez-Pomar, Vanessa Ratten, Josep Crespo. Entrepreneurship and Innovation in Soccer: Web of Science Bibliometric Analysis. Sustainability. 2020; 12 (11):4499.
Chicago/Turabian StylePaloma Escamilla-Fajardo; Juan Manuel Núñez-Pomar; Vanessa Ratten; Josep Crespo. 2020. "Entrepreneurship and Innovation in Soccer: Web of Science Bibliometric Analysis." Sustainability 12, no. 11: 4499.
Recently the study of perceived value has been introduced as a variable that has a strong influence in the development of satisfaction and the repurchase intention. This work provides an analysis of the perceived quality, value, satisfaction and future intentions of spectators in a mega sports event. Trough structural equations modeling results indicate a strong effect of cost value on satisfaction. It is further noted that cost value is the variable that has more weight in predicting the future intentions of spectators.
Ferran Calabuig Moreno; Josep Crespo Hervás; Javier Mundina Gómez. Efecto del coste percibido, la calidad de servicio y la satisfacción sobre las intenciones futuras del espectador. Studies of Applied Economics 2020, 30, 619 -636.
AMA StyleFerran Calabuig Moreno, Josep Crespo Hervás, Javier Mundina Gómez. Efecto del coste percibido, la calidad de servicio y la satisfacción sobre las intenciones futuras del espectador. Studies of Applied Economics. 2020; 30 (2):619-636.
Chicago/Turabian StyleFerran Calabuig Moreno; Josep Crespo Hervás; Javier Mundina Gómez. 2020. "Efecto del coste percibido, la calidad de servicio y la satisfacción sobre las intenciones futuras del espectador." Studies of Applied Economics 30, no. 2: 619-636.
The number of sports firms has grown in recent years, along with the emergence in this sector of so-called lifestyle entrepreneurs. However, although some research has been done to analyse and understand this type of entrepreneur in the sports sector, relatively little is known about them or the factors that affect the performance (objective and subjective) and the continuity of their firms (intention to operate the firm for a long time). Therefore, the objectives of the current study are to discover what combinations of corporate social responsibility behaviours and lifestyle-oriented motivations generate high and low levels of objective and subjective performance for these sports lifestyle entrepreneurs and to analyse whether objective and subjective performance are related to their intention to operate their firm for a long time. To this end, a questionnaire was administered to different owners of multi-adventure sport firms at both the national and international levels. Then, a qualitative comparative analysis (QCA) methodology was used to analyse the data. The results show that the combinations of conditions required to reach objective and subjective performance are different and that lifestyle-oriented motivation is of particular importance for subjective performance. Moreover, only subjective performance was related to the intention to operate the firm for a long time. Thus, these results help to better understand the lifestyle entrepreneurs in the sports sector by clarifying which factors influence the performance of these types of firms. Finally, some theoretical and practical implications are presented for policy makers in the sports sector.
María Huertas González-Serrano; Josep Crespo Hervás; Irena Valantine; Manuel Alonso Dos-Santos; Ferran Calabuig Moreno. Impact of lifestyle oriented-motivation and corporate social responsibility on multiadventure sports firms´ performance. International Entrepreneurship and Management Journal 2020, 16, 935 -959.
AMA StyleMaría Huertas González-Serrano, Josep Crespo Hervás, Irena Valantine, Manuel Alonso Dos-Santos, Ferran Calabuig Moreno. Impact of lifestyle oriented-motivation and corporate social responsibility on multiadventure sports firms´ performance. International Entrepreneurship and Management Journal. 2020; 16 (3):935-959.
Chicago/Turabian StyleMaría Huertas González-Serrano; Josep Crespo Hervás; Irena Valantine; Manuel Alonso Dos-Santos; Ferran Calabuig Moreno. 2020. "Impact of lifestyle oriented-motivation and corporate social responsibility on multiadventure sports firms´ performance." International Entrepreneurship and Management Journal 16, no. 3: 935-959.
Studies have shown that exposure to sponsorship can influence behavior. However, evidence of the effectiveness of sports advertising and its influence on alcohol consumption is inconclusive. The goal of this research is to examine whether sponsorship by alcohol products receives the same attention as sponsorship by nonalcohol products depending on their congruence and the way they influence the intention to consume. Using sports posters, an experiment was performed to measure attention through eye‐tracking. The results show that attention paid to alcohol brands is no greater than the attention paid to incongruent brands and is no different from the attention paid to congruent brands, regardless of gender and sporting discipline. Attention paid to sponsors has no influence on the intention to consume. These results show the need for further research on the effectiveness of sponsorship and its relationship with alcohol consumption.
Manuel Alonso Dos Santos; Carlos Pérez Campos; Josep Crespo Hervás. The effectiveness of advertising alcohol products in sports sponsorship. Psychology & Marketing 2020, 37, 556 -563.
AMA StyleManuel Alonso Dos Santos, Carlos Pérez Campos, Josep Crespo Hervás. The effectiveness of advertising alcohol products in sports sponsorship. Psychology & Marketing. 2020; 37 (4):556-563.
Chicago/Turabian StyleManuel Alonso Dos Santos; Carlos Pérez Campos; Josep Crespo Hervás. 2020. "The effectiveness of advertising alcohol products in sports sponsorship." Psychology & Marketing 37, no. 4: 556-563.
In sport context, many contributions are involved in the perception of quality and satisfaction in sport services, but in regards to brand perception, such studies are much less common. Virtually no work is aimed at brand awareness of sports services. In the book chapter the authors expose a case study that analyze the users perception of the image of the service and is related to some performance indicators such as quality of service, satisfaction and future intentions. Data analysis is performed using structural equations and measurement scales adapted to sports facilities. The results of this study show that quality is explained by congruence with a high percentage of variance (76.6%), the latter concept being the aspect with the greatest predictive weight. Furthermore, future intentions are explained by attitudes towards the brand and quality, the latter being the element with greater predictive power.
Mario Alguacil Jiménez; Ferran Calabuig Moreno; Juan M. Núnez-Pomar; Josep Crespo Hervás. Brand Perception and Its Relation to Perceived Performance of a Public Sports Service. Brand Culture and Identity 2019, 891 -910.
AMA StyleMario Alguacil Jiménez, Ferran Calabuig Moreno, Juan M. Núnez-Pomar, Josep Crespo Hervás. Brand Perception and Its Relation to Perceived Performance of a Public Sports Service. Brand Culture and Identity. 2019; ():891-910.
Chicago/Turabian StyleMario Alguacil Jiménez; Ferran Calabuig Moreno; Juan M. Núnez-Pomar; Josep Crespo Hervás. 2019. "Brand Perception and Its Relation to Perceived Performance of a Public Sports Service." Brand Culture and Identity , no. : 891-910.
The aim of this research is to determine the role of passion on future intentions, perceived value, and athletes’ satisfaction in relation to participatory sport events by combining two methodological approaches: linear models and qualitative comparative analysis (QCA). A sample of participatory sporting event athletes (n = 302) was analysed. The results suggest that there is a direct effect of harmonic passion (HP) on future intentions (FI), value (PV) and satisfaction (AS) and a direct effect of obsessive passion (OP) on satisfaction. Considering the indirect effects, both interactions were significant for the effect of perceived quality (PQ) and perceived value on satisfaction. In addition, there also seems to be a moderating effect of harmonic passion on the relationship of service quality and perceived value on future intentions. Studying the necessary conditions test, none of the conditions seem to be a necessary condition of future intentions. On the other hand, considering sufficient analysis, three sufficiency condition combinations (AS; PV*SQ; ∼OP*HP*PV) explain 87% of FI. The findings contribute to the prediction of the sport consumer decision-making process and to the understanding of how certain intrinsic variables of customers (passion) relate to service evaluations and can affect consumer assessments of overall perception of the sporting event performance.
Josep Crespo-Hervás; Ferran Calabuig-Moreno; Vicente Prado-Gascó; Vicente Añó-Sanz; Juan Núñez-Pomar. The role of passion in the quality-value-satisfaction-intentions chain: linear models and the QCA approach for athletes. Economic Research-Ekonomska Istraživanja 2019, 32, 352 -369.
AMA StyleJosep Crespo-Hervás, Ferran Calabuig-Moreno, Vicente Prado-Gascó, Vicente Añó-Sanz, Juan Núñez-Pomar. The role of passion in the quality-value-satisfaction-intentions chain: linear models and the QCA approach for athletes. Economic Research-Ekonomska Istraživanja. 2019; 32 (1):352-369.
Chicago/Turabian StyleJosep Crespo-Hervás; Ferran Calabuig-Moreno; Vicente Prado-Gascó; Vicente Añó-Sanz; Juan Núñez-Pomar. 2019. "The role of passion in the quality-value-satisfaction-intentions chain: linear models and the QCA approach for athletes." Economic Research-Ekonomska Istraživanja 32, no. 1: 352-369.
Entrepreneurship education is becoming increasingly important because it can improve the employability of students. However, although it has been introduced in universities in recent years, its integration into sports education is still scarce. Therefore, the aim of this study is to present a way of approaching a sports management subject from an entrepreneurial perspective and to evaluate the effects of that approach on students. For this purpose, a sample of 54 sports science students from a Spanish university has been analysed. A longitudinal design has been carried out using Ajzen's theory of planned behaviour (1991), intrapreneurial intentions, the entrepreneurial climate and the entrepreneurial skills as the bases for analysing the effects of this approach on students. The results show that students who receive this training significantly improve their perception of perceived behavioural control and the university's climate towards entrepreneurship. This paper also highlights that the approach affects students differently depending on their existing characteristics. Finally, a series of practical implications for sport education managers are presented.
María Huertas González-Serrano; Ferran Calabuig Moreno; Josep Crespo Hervás. Sport management education through an entrepreneurial perspective: Analysing its impact on Spanish sports science students. The International Journal of Management Education 2018, 19, 100271 .
AMA StyleMaría Huertas González-Serrano, Ferran Calabuig Moreno, Josep Crespo Hervás. Sport management education through an entrepreneurial perspective: Analysing its impact on Spanish sports science students. The International Journal of Management Education. 2018; 19 (1):100271.
Chicago/Turabian StyleMaría Huertas González-Serrano; Ferran Calabuig Moreno; Josep Crespo Hervás. 2018. "Sport management education through an entrepreneurial perspective: Analysing its impact on Spanish sports science students." The International Journal of Management Education 19, no. 1: 100271.
María Huertas González-Serrano; Ferran Calabuig Moreno; Josep Crespo Hervás. Prediction model of the entrepreneurial intentions in pre-graduated and post-graduated Sport Sciences students. cultura_ciencia_deporte 2018, 13, 219 -230.
AMA StyleMaría Huertas González-Serrano, Ferran Calabuig Moreno, Josep Crespo Hervás. Prediction model of the entrepreneurial intentions in pre-graduated and post-graduated Sport Sciences students. cultura_ciencia_deporte. 2018; 13 (39):219-230.
Chicago/Turabian StyleMaría Huertas González-Serrano; Ferran Calabuig Moreno; Josep Crespo Hervás. 2018. "Prediction model of the entrepreneurial intentions in pre-graduated and post-graduated Sport Sciences students." cultura_ciencia_deporte 13, no. 39: 219-230.
Purpose The purpose of this paper is to understand how the nationality and the sport education system could affect the entrepreneurial intentions (EI) of undergraduate sport science students in two different countries. Design/methodology/approach A total of 249 undergraduate sport sciences (SS) students from Spain and Lithuania were analysed. The EI questioner questionnaire by Liñán and Chen (2009) was used to compile the data during the 2016-2017 academic year. Findings There are significant differences between the sport science students of Spain and Lithuania. The Lithuanian students have significantly higher means in the variables of EI, perceived behaviour control and professional attraction. Moreover, the variables that predict EI are different, and certain path coefficients of the variables are also significantly different. Research limitations/implications The sample originates from one university in each country; therefore, these results may not be generalisable to the entire population. Practical implications The SS degrees in Lithuania and Spain should follow different educational policies with the objective of fostering EI and increasing the number of entrepreneurs. Social implications Creating adequate educational policies to foster entrepreneurship in sports across countries could improve the number of entrepreneurs in the sports sectors; thus, the youth unemployment rate will decrease. Originality/value There has been no previous research that analyses the EI of sport science students across contexts through the theory of planned behaviour. Moreover, there are no studies that compare the EI of university students between Spain (Western Europe) and Lithuania (Eastern Europe).
María Huertas González-Serrano; Irena Valantine; Josep Crespo Hervás; Carlos Pérez-Campos; Ferran Calabuig Moreno. Sports university education and entrepreneurial intentions. Education + Training 2018, 60, 389 -405.
AMA StyleMaría Huertas González-Serrano, Irena Valantine, Josep Crespo Hervás, Carlos Pérez-Campos, Ferran Calabuig Moreno. Sports university education and entrepreneurial intentions. Education + Training. 2018; 60 (5):389-405.
Chicago/Turabian StyleMaría Huertas González-Serrano; Irena Valantine; Josep Crespo Hervás; Carlos Pérez-Campos; Ferran Calabuig Moreno. 2018. "Sports university education and entrepreneurial intentions." Education + Training 60, no. 5: 389-405.
Entrepreneurship in the sports sector plays a key role in the increasing demand for sports professionals that possess entrepreneurial skills. Universities may help build the skills of sports science graduates by adopting educational policies to promote entrepreneurship. However, the capabilities that must be achieved to this end, and other factors, are unclear. Therefore, the aim of this study is to understand what perceived capabilities, internal factors (entrepreneurial courses), and external factors (environment) influence entrepreneurial intentions of students of physical activity and sport sciences. To achieve these goals, we analysed a sample of undergraduate and postgraduate students from the University of Valencia (n = 578). The results indicated that the perceived entrepreneurial capacity to create an enterprise and the perceived entrepreneurial capacity to become an entrepreneur are two explanatory variables of intentions for these students. In addition, statistically significant differences were noted between the entrepreneurship training groups. Entrepreneurial capacities to create enterprises and become entrepreneurs should be promoted to encourage the entrepreneurial spirit among students of physical activity and sport sciences. Therefore, university education as a component of policies to promote entrepreneurship will increase the number of entrepreneurs in the sports industry.
María Huertas González-Serrano; Josep Crespo Hervás; Carlos Pérez-Campos; Ferran Calabuig-Moreno. The importance of developing the entrepreneurial capacities in sport sciences university students. International Journal of Sport Policy and Politics 2017, 9, 625 -640.
AMA StyleMaría Huertas González-Serrano, Josep Crespo Hervás, Carlos Pérez-Campos, Ferran Calabuig-Moreno. The importance of developing the entrepreneurial capacities in sport sciences university students. International Journal of Sport Policy and Politics. 2017; 9 (4):625-640.
Chicago/Turabian StyleMaría Huertas González-Serrano; Josep Crespo Hervás; Carlos Pérez-Campos; Ferran Calabuig-Moreno. 2017. "The importance of developing the entrepreneurial capacities in sport sciences university students." International Journal of Sport Policy and Politics 9, no. 4: 625-640.
Juan Núñez-Pomar; Vicente Prado-Gascó; Vicente Añó Sanz; Josep Crespo Hervás; Ferran Calabuig Moreno. Does size matter? Entrepreneurial orientation and performance in Spanish sports firms. Journal of Business Research 2016, 69, 5336 -5341.
AMA StyleJuan Núñez-Pomar, Vicente Prado-Gascó, Vicente Añó Sanz, Josep Crespo Hervás, Ferran Calabuig Moreno. Does size matter? Entrepreneurial orientation and performance in Spanish sports firms. Journal of Business Research. 2016; 69 (11):5336-5341.
Chicago/Turabian StyleJuan Núñez-Pomar; Vicente Prado-Gascó; Vicente Añó Sanz; Josep Crespo Hervás; Ferran Calabuig Moreno. 2016. "Does size matter? Entrepreneurial orientation and performance in Spanish sports firms." Journal of Business Research 69, no. 11: 5336-5341.
The quality of service offered by sports entities has become a good predictor of user satisfaction and also future intentions. To know the future intentions of customers of any service is a key objective to develop service improvement and retention strategies. This need has also become apparent to professional sports clubs. In this study, the relationship between quality, perceived value, emotions, satisfaction and future intentions of spectators are analyzed for a sporting event. Using a sample of 563 spectators and modeling with structural equations, results indicate that perceived value is the best predictor of the satisfaction and future intentions of spectators, while quality and emotions have limited relevance as predictors of spectator satisfaction. DOI: http://dx.doi.org/10.5755/j01.ee.27.2.12288
Ferran Calabuig Moreno; Josep Crespo Hervas; Juan Nunez Pomar; Irena Valantine; Inga Staskeviciute Butiene. The role of perceived value and emotions in the satisfaction and future intentions of spectators. Engineering Economics 2016, 27, 221 - 229 .
AMA StyleFerran Calabuig Moreno, Josep Crespo Hervas, Juan Nunez Pomar, Irena Valantine, Inga Staskeviciute Butiene. The role of perceived value and emotions in the satisfaction and future intentions of spectators. Engineering Economics. 2016; 27 (2):221 - 229.
Chicago/Turabian StyleFerran Calabuig Moreno; Josep Crespo Hervas; Juan Nunez Pomar; Irena Valantine; Inga Staskeviciute Butiene. 2016. "The role of perceived value and emotions in the satisfaction and future intentions of spectators." Engineering Economics 27, no. 2: 221 - 229.
Ferran Calabuig Moreno; Vicente Prado-Gascó; Josep Crespo Hervás; Juan Núñez-Pomar; Vicente Añó Sanz. Predicting future intentions of basketball spectators using SEM and fsQCA. Journal of Business Research 2016, 69, 1396 -1400.
AMA StyleFerran Calabuig Moreno, Vicente Prado-Gascó, Josep Crespo Hervás, Juan Núñez-Pomar, Vicente Añó Sanz. Predicting future intentions of basketball spectators using SEM and fsQCA. Journal of Business Research. 2016; 69 (4):1396-1400.
Chicago/Turabian StyleFerran Calabuig Moreno; Vicente Prado-Gascó; Josep Crespo Hervás; Juan Núñez-Pomar; Vicente Añó Sanz. 2016. "Predicting future intentions of basketball spectators using SEM and fsQCA." Journal of Business Research 69, no. 4: 1396-1400.
Ferran Calabuig Moreno; Vicente Prado-Gascó; Josep Crespo Hervás; Juan Núñez-Pomar; Vicente Añó Sanz. Spectator emotions: Effects on quality, satisfaction, value, and future intentions. Journal of Business Research 2015, 68, 1445 -1449.
AMA StyleFerran Calabuig Moreno, Vicente Prado-Gascó, Josep Crespo Hervás, Juan Núñez-Pomar, Vicente Añó Sanz. Spectator emotions: Effects on quality, satisfaction, value, and future intentions. Journal of Business Research. 2015; 68 (7):1445-1449.
Chicago/Turabian StyleFerran Calabuig Moreno; Vicente Prado-Gascó; Josep Crespo Hervás; Juan Núñez-Pomar; Vicente Añó Sanz. 2015. "Spectator emotions: Effects on quality, satisfaction, value, and future intentions." Journal of Business Research 68, no. 7: 1445-1449.
Para el buen desarrollo de la gestión de eventos deportivos, la investigación trata de identificar los puntos clave para obtener el máximo rendimiento, coincidiendo una parte de los trabajos en el estudio de la calidad de servicio y la satisfacción del usuario. En la literatura se encuentra poco consenso en el uso de escalas estandarizadas para valorar las percepciones del espectador. El objetivo de este trabajo es definir la utilización de un método de consulta de expertos, como es el Delphi, para la elaboración de una escala de medida de la calidad percibida de los espectadores de eventos deportivos. Para ello se somete un cuestionario a la opinión de un panel de expertos en gestión deportiva y una muestra de espectadores, los cuales determinan que los factores clave para la calidad de los eventos deportivos son los tangibles, la accesibilidad, el personal, los servicios complementarios y las relaciones entre espectadores. A partir de este trabajo, se pudo elaborar una escala de medida de la calidad percibida por los espectadores de eventos deportivos conocida como EVENTQUAL. For a good development of the sporting event management, research try to identify key points to obtain the maximum performance coinciding one part of the works in the study about the quality in services and satisfaction of the user. Not too much consensus were found in the research literature when was tried to use standard scales to valuate the perception of the spectators. The aim of this work is to define the utility of an expert’s method of reference, like is the Delphi, for the elaboration of a measure scale of the quality perceived by the sporting event spectators. To that purpose one questionnaire was subjected to the opinion of a panel of experts in sport management and to a sample of spectators, which determine that the key factors to valuate the quality in sporting event are: the tangibles, accessibility, the staff, the complementary services and the relation between spectators. From this work, it was able elaborate a scale to measure the perceived quality of spectators in sporting events known EVENTQUAL.
Ferran Calabuig Moreno; Josep Crespo Hervás. Uso del método Delphi para la elaboración de una medida de la calidad percibida de los espectadores de eventos deportivos (Using Delphi method to develop a measure of perceived quality of sport event spectators). Retos 2015, 21 -25.
AMA StyleFerran Calabuig Moreno, Josep Crespo Hervás. Uso del método Delphi para la elaboración de una medida de la calidad percibida de los espectadores de eventos deportivos (Using Delphi method to develop a measure of perceived quality of sport event spectators). Retos. 2015; (15):21-25.
Chicago/Turabian StyleFerran Calabuig Moreno; Josep Crespo Hervás. 2015. "Uso del método Delphi para la elaboración de una medida de la calidad percibida de los espectadores de eventos deportivos (Using Delphi method to develop a measure of perceived quality of sport event spectators)." Retos , no. 15: 21-25.
El objetivo de este trabajo es la elaboración de una herramienta de medida de la calidad percibida por los espectadores de eventos deportivos. Para ello, se realizó una primera versión de la escala mediante el método de consulta de expertos conocido como Delphi. Una primera versión de la escala se administró a una muestra reducida y tras su análisis se eliminaron una serie de ítems configurando una escala más reducida. Esta escala se administró a una muestra de 2.111 espectadores de un mega-evento deportivo de carácter multideportivo. La escala, denominada EVENTQUAL, mostró buenos índices de fiabilidad y validez. Se sometió a un análisis factorial exploratorio que determinó cuatro dimensiones de calidad percibida por los espectadores de eventos deportivos como son, los tangibles, el personal, los servicios complementarios y la accesibilidad.Palabra clave: eventos deportivos, calidad de servicio, espectadores, gestión del deporte, satisfacción. The purpose of this study was to develop a scale for measuring the perceived quality of the spectators at sporting events. A consulting expert’s method, known as Delphi, was used in order to propose a first version of the scale. This preliminary scale was administered to a small sample and a few items were eliminated after its analysis leaving a smaller scale. This scale was administered to a sample of 2,111 spectators at a mega-sporting event of multi-sport nature. The scale, named EVENTQUAL, showed good levels of reliability and validity. It underwent an exploratory factor analysis which identified four dimensions of perceived quality of sporting event spectators, which are the tangibles, staff, complementary services and accessibility.Key words: Sport events, service quality, spectators, sport management, satisfaction.
Ferran Calabuig Moreno; Javier Mundina Gómez; Josep Crespo Hervás. Eventqual: una medida de la calidad percibida por los espectadores de eventos deportivos (Eventqual: a measure of perceived quality of sporting event spectators). Retos 2015, 66 -70.
AMA StyleFerran Calabuig Moreno, Javier Mundina Gómez, Josep Crespo Hervás. Eventqual: una medida de la calidad percibida por los espectadores de eventos deportivos (Eventqual: a measure of perceived quality of sporting event spectators). Retos. 2015; (18):66-70.
Chicago/Turabian StyleFerran Calabuig Moreno; Javier Mundina Gómez; Josep Crespo Hervás. 2015. "Eventqual: una medida de la calidad percibida por los espectadores de eventos deportivos (Eventqual: a measure of perceived quality of sporting event spectators)." Retos , no. 18: 66-70.
In sport context, many contributions are involved in the perception of quality and satisfaction in sport services, but in regards to brand perception, such studies are much less common. Virtually no work is aimed at brand awareness of sports services. In the book chapter the authors expose a case study that analyze the users perception of the image of the service and is related to some performance indicators such as quality of service, satisfaction and future intentions. Data analysis is performed using structural equations and measurement scales adapted to sports facilities. The results of this study show that quality is explained by congruence with a high percentage of variance (76.6%), the latter concept being the aspect with the greatest predictive weight. Furthermore, future intentions are explained by attitudes towards the brand and quality, the latter being the element with greater predictive power.
Mario Alguacil Jiménez; Ferran Calabuig Moreno; Juan M. Núnez-Pomar; Josep Crespo Hervás; Eldon Li; Jose Marti Parreno; Carla Ruiz Mafe; Lisa Scribner. Brand Perception and its Relation to Perceived Performance of a Public Sports Service. Advances in Marketing, Customer Relationship Management, and E-Services 2015, 202 -220.
AMA StyleMario Alguacil Jiménez, Ferran Calabuig Moreno, Juan M. Núnez-Pomar, Josep Crespo Hervás, Eldon Li, Jose Marti Parreno, Carla Ruiz Mafe, Lisa Scribner. Brand Perception and its Relation to Perceived Performance of a Public Sports Service. Advances in Marketing, Customer Relationship Management, and E-Services. 2015; ():202-220.
Chicago/Turabian StyleMario Alguacil Jiménez; Ferran Calabuig Moreno; Juan M. Núnez-Pomar; Josep Crespo Hervás; Eldon Li; Jose Marti Parreno; Carla Ruiz Mafe; Lisa Scribner. 2015. "Brand Perception and its Relation to Perceived Performance of a Public Sports Service." Advances in Marketing, Customer Relationship Management, and E-Services , no. : 202-220.