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University Lecturer
01 February 2018 - 30 August 2021
Assistant Professor at the Department of Management Sciences and Commerce, Bacha Khan University, Charsadda, Pakistan
The current research intends to examine the effect of Corporate Social Responsibility (CSR), customer satisfaction, and customer trust on customer loyalty in the services sector of Pakistan. This research is quantitative in nature and utilized a survey method for collecting data. Moreover, the population of this study is those individuals who are using Telecom services in Pakistan. This research used a convenient sampling technique. The completed and usable questionnaires were 212. Moreover, SPSS software was utilized for data analysis. For instance, frequencies, standard deviation, and mean for each understudy variables were analysed using SPSS software. In addition, this research also conducted correlation and regression analysis. Results show that a (i) positive and significant association exists between corporate social responsibility and customer satisfaction, (ii) positive and significant relationship exists between customer satisfaction and customer loyalty, (iii) positive and significant association exists between customer trust and customer loyalty. Hence, the findings of this research significantly contribute towards the existing body of knowledge related to the concept of CSR, customer's satisfaction, trust, and loyalty. Thus, offering essential implications for policymakers, specifically for the Telecom sector of Pakistan. Finally, research limitations and suggestions for further studies are also highlighted.
Muhammad Aftab Khan; Muhammad Yasir. Factors Affecting Customer Loyalty in the Services Sector. Journal of Tourism and Services 2021, 12, 184 -197.
AMA StyleMuhammad Aftab Khan, Muhammad Yasir. Factors Affecting Customer Loyalty in the Services Sector. Journal of Tourism and Services. 2021; 12 (22):184-197.
Chicago/Turabian StyleMuhammad Aftab Khan; Muhammad Yasir. 2021. "Factors Affecting Customer Loyalty in the Services Sector." Journal of Tourism and Services 12, no. 22: 184-197.
Voluntary pro-environmental behaviors in the workplace such as organizational citizenship behavior towards environment (OCBE) are pertinent for the organizations striving to become environmentally responsible entities. The significance of OCBE for green organizational initiatives has led scholars to strive for expanding its nomological network. Approaching from the theoretical angle of the social information processing approach, this quantitative, survey-based study theoretically links and empirically tests the impact of environmental transformational leadership on organizational citizenship behavior towards environment (OCBE) via mediating mechanism of perceived meaningful work. Data from a sample of 311 employees working in Pakistan’s hospitality sector were collected and analyzed to test the hypothesized relationships using structural equation modelling. Results indicated the indirect effect of perceived meaningful work on the relationship between environmental transformational leadership and organizational citizenship behavior towards environment. Implications of both theoretical and practical nature are laid out in the relevant sections of the paper.
Jehanzeb Gurmani; Noor Khan; Muhammad Khalique; Muhammad Yasir; Asfia Obaid; Nur Sabri. Do Environmental Transformational Leadership Predicts Organizational Citizenship Behavior towards Environment in Hospitality Industry: Using Structural Equation Modelling Approach. Sustainability 2021, 13, 5594 .
AMA StyleJehanzeb Gurmani, Noor Khan, Muhammad Khalique, Muhammad Yasir, Asfia Obaid, Nur Sabri. Do Environmental Transformational Leadership Predicts Organizational Citizenship Behavior towards Environment in Hospitality Industry: Using Structural Equation Modelling Approach. Sustainability. 2021; 13 (10):5594.
Chicago/Turabian StyleJehanzeb Gurmani; Noor Khan; Muhammad Khalique; Muhammad Yasir; Asfia Obaid; Nur Sabri. 2021. "Do Environmental Transformational Leadership Predicts Organizational Citizenship Behavior towards Environment in Hospitality Industry: Using Structural Equation Modelling Approach." Sustainability 13, no. 10: 5594.
Muhammad Yasir. Mediating role of organizational climate in the relationship between transformational leadership, its facets and organizational performance. 2021, 1 .
AMA StyleMuhammad Yasir. Mediating role of organizational climate in the relationship between transformational leadership, its facets and organizational performance. . 2021; ():1.
Chicago/Turabian StyleMuhammad Yasir. 2021. "Mediating role of organizational climate in the relationship between transformational leadership, its facets and organizational performance." , no. : 1.
Deviant workplace behaviors have become an important area of research due to the recent revelation of high-profile corporate scandals. Scholars view that deviant workplace behaviors can be controlled when the factors that affect workplace deviance are properly understood. Therefore, this study is having two sections. Section one identifies the level of workplace deviance prevailing in the public sector hospitals of Pakistan, for which data was collected from 219 respondents in the understudy sector. Findings of this study show that workplace deviance exists in the understudy sector at a moderate level. Section two describes the factors that have the ability to influence the emergence of deviant workplace behaviors. Thus, this study searched for workplace deviance related articles available at the academic research databases such as Scopus and Web of Science. The keywords that were used for searching articles were “workplace deviance”, “organizational deviance”, “deviance” and “deviant behaviors”. This study outlines twenty-five factors that affect workplace deviance, thereby highlighting how workplace deviance can be minimized. Lastly, implications and suggestions for further research and practice are highlighted.
Syed Arif Hussain Shah; Tazeem Ali Shah; Abrar Ullah; Muhammad Yasir. Workplace Deviance in Public Sector Organizations: Evidence from Pakistan. Journal of Applied Economics and Business Studies 2021, 5, 67 -82.
AMA StyleSyed Arif Hussain Shah, Tazeem Ali Shah, Abrar Ullah, Muhammad Yasir. Workplace Deviance in Public Sector Organizations: Evidence from Pakistan. Journal of Applied Economics and Business Studies. 2021; 5 (1):67-82.
Chicago/Turabian StyleSyed Arif Hussain Shah; Tazeem Ali Shah; Abrar Ullah; Muhammad Yasir. 2021. "Workplace Deviance in Public Sector Organizations: Evidence from Pakistan." Journal of Applied Economics and Business Studies 5, no. 1: 67-82.
The study is designed to assess the impact of Enterprise Resource Planning (ERP) systems on the performance perceived by users in Higher Education Institutions (HEIs) of Pakistan. This study sought to evaluate the effect of ERPs quality factors including Information Quality (IQ), System Quality (SQ) and Service Quality (SRQ) on User Performance (UP) towards system usage and the mediating role of Perceived Usefulness (PU), Perceived Ease of Use (PEOU) and User Satisfaction (US) between ERPs quality factors and UP. Consequently, a framework is proposed by integration of DeLone & McLean (D&M) Information Systems (IS) success model and Technology Acceptance Model (TAM) to address the research questions. The study used quantitative research methodology and data were collected from 317 employees from eight universities in Pakistan. Structural Equation Modelling (SEM) was performed using SmartPLS and the results indicated that SQ, IQ and SRQ has direct and positive effect on UP. Additionally, PU and PEOU are found to have mediating role between ERP quality factors and UP. Moreover, US has mediated the relationship between SQ, IQ with UP, but failed to mediate the effect of SRQ on UP. Theoretically, the study contributes by integrating factors from D&M IS success model and TAM to investigate the effect of ERP systems on UP through PU, PEOU and US. Practically, the study implied that practitioners needs to put efforts to provide a system which users perceive as useful and free of efforts.
Abrar Ullah; Rohaizat Bin Baharun; Muhammad Yasir; Khalil Md Nor. Enterprise Resource Planning Systems and User Performance in Higher Education Institutions of Pakistan. Journal of Applied Economics and Business Studies 2020, 4, 119 -140.
AMA StyleAbrar Ullah, Rohaizat Bin Baharun, Muhammad Yasir, Khalil Md Nor. Enterprise Resource Planning Systems and User Performance in Higher Education Institutions of Pakistan. Journal of Applied Economics and Business Studies. 2020; 4 (2):119-140.
Chicago/Turabian StyleAbrar Ullah; Rohaizat Bin Baharun; Muhammad Yasir; Khalil Md Nor. 2020. "Enterprise Resource Planning Systems and User Performance in Higher Education Institutions of Pakistan." Journal of Applied Economics and Business Studies 4, no. 2: 119-140.
The increase in deviant workplace behavior within organizations is compelling scholars and practitioners to find an appropriate solution to control this dilemma. Therefore, this research attempts to investigate the association between ethical leadership and workplace deviance, with employees’ trust as a mediator in the relationship between ethical leadership and workplace deviance in the public sector hospitals of Khyber Pakhtunkhwa (KPK), Pakistan. This research utilized survey strategy, with a quantitative method using a cross-sectional design, applied convenient sampling technique and usable questionnaires were 202 from the understudy sector. Furthermore, the Statistical Package for Social Sciences (SPSS) was utilized to screen the data. SPSS was further used for computing preliminary data analysis, for instance, normality, reliability, standard deviation, mean, and frequencies for each construct. Furthermore, correlation and regression analyses were conducted. This study found (a) a negative and significant association between ethical leadership and workplace deviance, (b) a positive and significant relationship between ethical leadership and employees’ trust (c) a negative and significant association between employees’ trust and workplace deviance, and (d) that employees’ trust mediates between the relationship of ethical leadership and workplace deviance. Therefore, this study highlights several theoretical and practical implications and provides further insight into how workplace deviance can be controlled specifically in the public sector hospitals of KPK. Lastly, limitations and suggestions for future researches are provided.
Muhammad Yasir; Nazir Khan. Mediating role of employees’ trust in the relationship between ethical leadership and workplace deviance in the public sector hospitals of Khyber Pakhtunkhwa. Leadership, Education, Personality: An Interdisciplinary Journal 2020, 2, 113 -123.
AMA StyleMuhammad Yasir, Nazir Khan. Mediating role of employees’ trust in the relationship between ethical leadership and workplace deviance in the public sector hospitals of Khyber Pakhtunkhwa. Leadership, Education, Personality: An Interdisciplinary Journal. 2020; 2 (2):113-123.
Chicago/Turabian StyleMuhammad Yasir; Nazir Khan. 2020. "Mediating role of employees’ trust in the relationship between ethical leadership and workplace deviance in the public sector hospitals of Khyber Pakhtunkhwa." Leadership, Education, Personality: An Interdisciplinary Journal 2, no. 2: 113-123.
The support comes primarily from the organization through supervisors but cooperation among the employees cannot be overlooked. The purpose of the present study is to investigate the relationship between workload and burnout dimensions (emotional exhaustion and disengagement) and identifying the interaction effect of social support with job burnout among academicians. The collected data is analyzed with the help of the Statistical Package of Social Sciences (SPSS). The study objectives are reached with the help of regression and Hierarchical Multiple Regression Analysis. The findings of the study reveal that workload has positive relationship with burnout dimensions, while supervisory and colleague support influence the relationship between workload and burnout dimensions. The study tests these relationships with the help of JD-R model. The study highlights implications for individual employees, institutions and recommends measures at policy level concerning the work environment where academicians can respond in a productive manner.
Muhammad Yasir. INTERACTION EFFECT OF SOCIAL SUPPORT: THE EFFECT OF WORKLOAD ON JOB BURNOUT AMONG UNIVERSITIES ACADEMICIANS: CASE OF PAKISTAN. 2019, 1 .
AMA StyleMuhammad Yasir. INTERACTION EFFECT OF SOCIAL SUPPORT: THE EFFECT OF WORKLOAD ON JOB BURNOUT AMONG UNIVERSITIES ACADEMICIANS: CASE OF PAKISTAN. . 2019; ():1.
Chicago/Turabian StyleMuhammad Yasir. 2019. "INTERACTION EFFECT OF SOCIAL SUPPORT: THE EFFECT OF WORKLOAD ON JOB BURNOUT AMONG UNIVERSITIES ACADEMICIANS: CASE OF PAKISTAN." , no. : 1.
Purpose Over the years, increased level of deviant behavior among the employees of public sector organizations has been observed. The situation is worst in the public healthcare sector of Pakistan, where numerous incidents of employee deviant behavior have been reported recently. This scenario is compelling scholars and practitioners to find appropriate solutions to address this issue. As previous literature lacks empirical evidence regarding the role of ethical leadership in establishing an ethical climate in order to minimize workplace deviance in the public healthcare sector. Thus, to fill this gap, the purpose of this paper is to investigate the effect of organizational ethical climate as a mediator in the relationship between ethical leadership and workplace deviance in public healthcare sector of Pakistan. Design/methodology/approach This study employed survey strategy, using quantitative method with a cross-sectional research design, and with multi-stage sampling technique. Two hundred and eighty nine usable questionnaires were collected from doctors and nurses. Further, Structural Equation Modeling was conducted in order to test the hypothesized model and determine the direct and indirect effects. Findings Results of this study revealed that ethical leadership negatively influenced workplace deviance. Ethical leadership was further found to have a positive effect on ethical climate. Moreover, the ethical climate had a negative relationship with workplace deviance. Finally, ethical climate mediated the relationship between ethical leadership and workplace deviance. Originality/value This study identified the significance of ethical leadership behavior which assists in establishing an ethical organizational climate leading towards less likelihood of the emergence of workplace deviance.
Muhammad Yasir; Amran Rasli. Direct and indirect effects of ethical leadership on workplace deviance in public healthcare sector of Pakistan. Journal of Advances in Management Research 2018, 15, 558 -574.
AMA StyleMuhammad Yasir, Amran Rasli. Direct and indirect effects of ethical leadership on workplace deviance in public healthcare sector of Pakistan. Journal of Advances in Management Research. 2018; 15 (4):558-574.
Chicago/Turabian StyleMuhammad Yasir; Amran Rasli. 2018. "Direct and indirect effects of ethical leadership on workplace deviance in public healthcare sector of Pakistan." Journal of Advances in Management Research 15, no. 4: 558-574.
This study provides an overview of Enterprise Resource Planning (ERP) publications both in journals and conferences with focus on Higher Education Institutions (HEIs). This research is conducted to both map and assess the relevant intellectual territory of ERP system with focus on higher education, in order to update the state of art picture of the research, research question, leading further to develop the knowledge base. The overview covers the span between 2009–2017, categorized by themes discussed in the recent literature. The study, further intends to serve three goal. First to explore what kind of questions arises in the ERP domain. Second this study will be helpful source for further research. Lastly, it will provide a complete bibliography of the articles for the mentioned span.
Abrar Ullah; Rohaizat Bin Baharun; Khalil Md Nor; Muhammad Yasir. Overview of Enterprise Resource Planning (ERP) System in Higher Education Institutions (HEIs). Advanced Science Letters 2018, 24, 4399 -4406.
AMA StyleAbrar Ullah, Rohaizat Bin Baharun, Khalil Md Nor, Muhammad Yasir. Overview of Enterprise Resource Planning (ERP) System in Higher Education Institutions (HEIs). Advanced Science Letters. 2018; 24 (6):4399-4406.
Chicago/Turabian StyleAbrar Ullah; Rohaizat Bin Baharun; Khalil Md Nor; Muhammad Yasir. 2018. "Overview of Enterprise Resource Planning (ERP) System in Higher Education Institutions (HEIs)." Advanced Science Letters 24, no. 6: 4399-4406.
The concept of organizational ethical climate has drawn much attention from business ethics researchers because of its positive outcomes. Researchers view that an ethical organizational climate can only be attained when the factors that affect an ethical climate are properly understood. For this reason, this study provides a review of the factors that affect and gets affected by organizational ethical climate, thereby showing its great importance and how it can be attained. This study searched for organizational ethical climate related articles available at the academic research databases namely Web of Science and Scopus. The keywords that were used for searching articles were “ethical climate,” “ethical workplace climate” or “organizational ethical climate.” This study highlights twenty-nine factors that affect organizational ethical climate and forty-two factors that are affected by organizational ethical climate. Lastly, implications for future research and practice are discussed.
Muhammad Yasir; Amran Rasli; Muhammad Imran Qureshi. Investigation of the Factors that Affect and Gets Affected by Organizational Ethical Climate. Advanced Science Letters 2017, 23, 9351 -9355.
AMA StyleMuhammad Yasir, Amran Rasli, Muhammad Imran Qureshi. Investigation of the Factors that Affect and Gets Affected by Organizational Ethical Climate. Advanced Science Letters. 2017; 23 (9):9351-9355.
Chicago/Turabian StyleMuhammad Yasir; Amran Rasli; Muhammad Imran Qureshi. 2017. "Investigation of the Factors that Affect and Gets Affected by Organizational Ethical Climate." Advanced Science Letters 23, no. 9: 9351-9355.
This article intends to examine the role of leadership styles (transformational, transactional, and laissez-faire) and employees’ trust toward organizational change capacity (OCC). Data were collected from a convenient sample of managers, coordinators, officers, community facilitators, social organizers, and activists through questionnaires. A total of 250 respondents were sent questionnaire, usable questionnaires were 204. Results revealed positive and significant relationship between transformational leadership and employees’ trust. Moreover, an insignificant relationship was found between transactional leadership and employees’ trust, whereas laissez-faire and employees’ trust were found to be negatively associated. Findings of the study also depicted a positive and significant relationship of transformational leadership and transactional leadership with OCC. However, laissez-faire was negatively associated with OCC. Results also revealed that employees’ trust mediates the relationship between leadership styles (transformational and laissez-faire) and OCC. However, employees’ trust did not mediate the relationship between transactional leadership and OCC. Finally, implications and suggestions for future research are provided.
Muhammad Yasir; Rabia Imran; Muhammad Kashif Irshad; Noor Azmi Mohamad; Muhammad Muddassar Khan. Leadership Styles in Relation to Employees’ Trust and Organizational Change Capacity. SAGE Open 2016, 6, 1 .
AMA StyleMuhammad Yasir, Rabia Imran, Muhammad Kashif Irshad, Noor Azmi Mohamad, Muhammad Muddassar Khan. Leadership Styles in Relation to Employees’ Trust and Organizational Change Capacity. SAGE Open. 2016; 6 (4):1.
Chicago/Turabian StyleMuhammad Yasir; Rabia Imran; Muhammad Kashif Irshad; Noor Azmi Mohamad; Muhammad Muddassar Khan. 2016. "Leadership Styles in Relation to Employees’ Trust and Organizational Change Capacity." SAGE Open 6, no. 4: 1.
Muhammad Yasir. Ethics and morality: Comparing ethical leadership with servant, authentic and transformational leadership styles. 2016, 1 .
AMA StyleMuhammad Yasir. Ethics and morality: Comparing ethical leadership with servant, authentic and transformational leadership styles. . 2016; ():1.
Chicago/Turabian StyleMuhammad Yasir. 2016. "Ethics and morality: Comparing ethical leadership with servant, authentic and transformational leadership styles." , no. : 1.
Muhammad Yasir. TRANSFORMATIONAL LEADERSHIP, EMOTIONAL INTELLIGENCE AND ORGANIZATIONAL COMMITMENT: PAKISTAN'S SERVICES SECTOR. 2014, 1 .
AMA StyleMuhammad Yasir. TRANSFORMATIONAL LEADERSHIP, EMOTIONAL INTELLIGENCE AND ORGANIZATIONAL COMMITMENT: PAKISTAN'S SERVICES SECTOR. . 2014; ():1.
Chicago/Turabian StyleMuhammad Yasir. 2014. "TRANSFORMATIONAL LEADERSHIP, EMOTIONAL INTELLIGENCE AND ORGANIZATIONAL COMMITMENT: PAKISTAN'S SERVICES SECTOR." , no. : 1.
Muhammad Imran Qureshi; Mansoor Nazir Bhatti; Amran Md Rasli; Muhammad Yasir; Khalid Zaman. The Delphi Method for Internationalization of Higher Education in Pakistan: Integrating Theory of Constraints and Quality Function Deployment. Mediterranean Journal of Social Sciences 2014, 1 .
AMA StyleMuhammad Imran Qureshi, Mansoor Nazir Bhatti, Amran Md Rasli, Muhammad Yasir, Khalid Zaman. The Delphi Method for Internationalization of Higher Education in Pakistan: Integrating Theory of Constraints and Quality Function Deployment. Mediterranean Journal of Social Sciences. 2014; ():1.
Chicago/Turabian StyleMuhammad Imran Qureshi; Mansoor Nazir Bhatti; Amran Md Rasli; Muhammad Yasir; Khalid Zaman. 2014. "The Delphi Method for Internationalization of Higher Education in Pakistan: Integrating Theory of Constraints and Quality Function Deployment." Mediterranean Journal of Social Sciences , no. : 1.
A comprehensive Psychometric Analysis of Rizzo et al.’s (1970) Role Conflict & Ambiguity (RCA) scales were performed after its distribution among 600 academic staff working in six universities of Pakistan. The reliability analysis includes calculation of Cronbach Alpha Coefficients and Inter-Items statistics, whereas validity was determined by running Exploratory and Confirmatory Factor Analyses. The reliability analysis revealed that RCA scales possessed sufficient internal consistencies, i.e. (??= 0.85 & r = 0.61). On the other side, Factor Analysis revealed that mean factor loadings for all items ranged up to 0.85, which resulted in three-factor model fit for role conflict and two-factor model fit for role ambiguity. The overall results confirm that RCA scales possess good psychometric properties, thus it could used for assessment of role conflict and ambiguity among academic staff in Pakistan.
Anwar Khan; Rosman Bin Md Yusoff; Muhammad Muddassar Khan; Muhammad Yasir; Faisal Khan. Psychometric Analysis of Role Conflict and Ambiguity Scales in Academia. International Education Studies 2014, 7, p104 .
AMA StyleAnwar Khan, Rosman Bin Md Yusoff, Muhammad Muddassar Khan, Muhammad Yasir, Faisal Khan. Psychometric Analysis of Role Conflict and Ambiguity Scales in Academia. International Education Studies. 2014; 7 (8):p104.
Chicago/Turabian StyleAnwar Khan; Rosman Bin Md Yusoff; Muhammad Muddassar Khan; Muhammad Yasir; Faisal Khan. 2014. "Psychometric Analysis of Role Conflict and Ambiguity Scales in Academia." International Education Studies 7, no. 8: p104.
Muhammad Ibrahim Khan; Usama Awan; Muhammad Yasir; Noor Azmi Bin Mohamad. Transformational leadership, emotional intelligence and organizational commitment: Pakistan’s services sector. Argumenta Oeconomica 2014, 2, 67 -92.
AMA StyleMuhammad Ibrahim Khan, Usama Awan, Muhammad Yasir, Noor Azmi Bin Mohamad. Transformational leadership, emotional intelligence and organizational commitment: Pakistan’s services sector. Argumenta Oeconomica. 2014; 2 (33):67-92.
Chicago/Turabian StyleMuhammad Ibrahim Khan; Usama Awan; Muhammad Yasir; Noor Azmi Bin Mohamad. 2014. "Transformational leadership, emotional intelligence and organizational commitment: Pakistan’s services sector." Argumenta Oeconomica 2, no. 33: 67-92.