This study investigates the relationship of heritage building and employee displayed emotion with tourist emotions, satisfaction and behavioral intentions, and the moderator effect of knowledge of United Nations Educational, Scientific and Cultural Organization (UNESCO) World Heritage Sites (WHS). A theoretical model was constructed which was tested with a total of 883 surveys. The questionnaires focus on the Basilica of the Holy Family—La Sagrada Família—in Barcelona (Catalonia, Spain). The study of the data used structural equation models by means of a multigroup analysis. The results suggest that heritage building and employee displayed emotions influence tourist emotions, tourist emotions influence satisfaction, and satisfaction influences behavioral intentions. Furthermore, a direct effect of heritage building on behavioral intentions has been identified. In addition, it has been proved that knowledge of UNESCO WHS moderates the linkages between constructs in most of the relationships in the sample analyzed.

The analysis of tourism destinations as territorial agglomerations, that is, industrial districts and clusters, has been given attention in this journal in recent years. In these analyses, tourist companies closely situated in a territory or space are claimed to benefit from available shared resources. These papers, however, do not focus on the key role that innovation and the relationships among actors have on the evolution of tourism destinations. In trying to close this gap, we use the notions of system of innovation and social network analysis, and apply them to the tourism industry, to introduce the Tourism Local Innovation System (TLIS) model. This model can be used to assess the innovation capacity of tourism destinations and, also, to design relational network structures that favour innovation. Finally, by using social network analysis methods to draw a destination's relational network map, we present the case of Costa Brava Centre (Mid-Costa-Brava) — the most visited destination in Catalonia, which at the same time is the most visited region in Spain — as an actual example of TLIS.

Purpose: This study aims at exploring whether there are differences in behaviour between people with special access needs and those who do not have these needs at a religious destination. In particular, a comparison is made between the role and structure of the perceived value of accessibility and its effect on satisfaction and loyalty. Design/methodology/approach: Data are collected using a self-administered questionnaire (n = 523). Information on perceived value of accessibility, satisfaction and loyalty is subjected to confirmatory factor analysis to ensure the reliability and validity of the three components. Structural equation modelling is used to test the hypothesized relationship between these constructs. Findings: The weight of the items of the perceived value of accessibility is different between the groups analysed and its effects on satisfaction and loyalty are higher among people with access needs. Research limitations/implications: Results imply that the perceived value of accessibility may be a determinant in predicting satisfaction. Thus, any study addressing the role of accessibility in a destination should take this factor into consideration. At the same time, from a practical point of view, ensuring accessibility will also benefit destinations in providing better experiences. A clear limitation of this study is the use of a convenience sample. Originality/value: Religious tourism and accessible tourism have been treated as two separate issues in academic literature. However, curative shrines are sites where religious tourism and accessible tourism naturally merge. Hence, the originality of this article lies in its focus on accessible tourism in these religious sites.