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Customers have become very sensitive regarding the innovative evaluation of services. Due to competition in the hospitality industry, it is a challenge for hotel marketers to understand customers’ behavior. There is scant research in the hotel industry of Pakistan and especially on boutique hotels. This research seeks to measure the relationship between substantive, communicative elements of the sustainable servicescape and behavioral intentions (word of mouth) in a boutique hotel setting. However, the mediating effect of the overall perceived image is examined between these constructs. Responses of boutique hotel visitors were collected from Lahore, Islamabad, Faisalabad, and Murree. Data were analyzed by using structural equation modeling (SEM). Results display that both substantive and communicative servicescape elements positively affect the perceived image of customers, which has a positive influence on behavioral intentions such as word of mouth (WOM). Theoretical and practical implications are also discussed.
Khalil- Ur- Rehman; Mohammad Adnan; Naveed Ahmad; Miklas Scholz; Khalil- Ur- Rehman; Rana Tahir Naveed; Heesup Han. Impact of Substantive Staging and Communicative Staging of Sustainable Servicescape on Behavioral Intentions of Hotel Customers through Overall Perceived Image: A Case of Boutique Hotels. International Journal of Environmental Research and Public Health 2021, 18, 9123 .
AMA StyleKhalil- Ur- Rehman, Mohammad Adnan, Naveed Ahmad, Miklas Scholz, Khalil- Ur- Rehman, Rana Tahir Naveed, Heesup Han. Impact of Substantive Staging and Communicative Staging of Sustainable Servicescape on Behavioral Intentions of Hotel Customers through Overall Perceived Image: A Case of Boutique Hotels. International Journal of Environmental Research and Public Health. 2021; 18 (17):9123.
Chicago/Turabian StyleKhalil- Ur- Rehman; Mohammad Adnan; Naveed Ahmad; Miklas Scholz; Khalil- Ur- Rehman; Rana Tahir Naveed; Heesup Han. 2021. "Impact of Substantive Staging and Communicative Staging of Sustainable Servicescape on Behavioral Intentions of Hotel Customers through Overall Perceived Image: A Case of Boutique Hotels." International Journal of Environmental Research and Public Health 18, no. 17: 9123.
To survive in the current competitive era, organizations need continuous performance and development. The performance of any organization is linked with their employees’ performance. However, employees give their best when they see subjective career success in the organization. There are certain factors such as work–family enrichment (WFE) that affect employee’s subjective career success. The purpose of this research is to investigate the relationship between work–family enrichment and subjective career success through the mediating effect of work engagement. The data for this study were collected from various private banks located in a large metropolitan city through a self-administered questionnaire. The data were analyzed through the structural equation modeling (SEM) method. The results confirmed that work–family enrichment (WFE) positively affects subjective career success (SCS), and job engagement (JE) completely mediates this relationship. These findings will be helpful for banking sector policymakers to improve the subjective career success of personnel at the workplace through WFE and JE.
Khalil Awan; Naveed Ahmad; Rana Naveed; Miklas Scholz; Mohammad Adnan; Heesup Han. The Impact of Work–Family Enrichment on Subjective Career Success through Job Engagement: A Case of Banking Sector. Sustainability 2021, 13, 8872 .
AMA StyleKhalil Awan, Naveed Ahmad, Rana Naveed, Miklas Scholz, Mohammad Adnan, Heesup Han. The Impact of Work–Family Enrichment on Subjective Career Success through Job Engagement: A Case of Banking Sector. Sustainability. 2021; 13 (16):8872.
Chicago/Turabian StyleKhalil Awan; Naveed Ahmad; Rana Naveed; Miklas Scholz; Mohammad Adnan; Heesup Han. 2021. "The Impact of Work–Family Enrichment on Subjective Career Success through Job Engagement: A Case of Banking Sector." Sustainability 13, no. 16: 8872.